Charterhouse Aquatics Reviews

Name: Charterhouse Aquatics
Address: Unit 14 Merchant Drive, Mead Lane, Hertford, Hertfordshire
Rating: 4.79

4.8 Rating 884 Reviews

94 %

of reviewers recommend Charterhouse Aquatics

4.8

Based on 884 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service with two day delivery at no extra cost”

Helpful Report

Posted 2 days ago

“Excellent service, many thanks.”

Helpful Report

Posted 3 days ago

“The best . I owe my lovely aquarium to Charterhouse allways ready to help and advice me on any situation . Thanks guys”

Helpful Report

Posted 4 days ago

“My new tank is perfect,the staff are very helpful and made buying from them a pleasure.”

Helpful Report

Posted 4 days ago

“Great service from charterhouse cannot fault them”

Helpful Report

Posted 4 days ago

“Quick delivery and good products”

Helpful Report

Posted 5 days ago

“My goto place for marine products as well as my LFS ;)”

Helpful Report

Posted 5 days ago

“First time using this company and I will do again. The Web pages are easy to navigate through and I found exactly what I needed, a new pump for my foshtank. Delivery was speedy amd prompt. Proces are very good. No problems whatsoever...one very happy customer.”

Helpful Report

Posted 1 week ago

“Great service and products”

Helpful Report

Posted 1 week ago

“Very happy with the heater and a good delivery time as well A+++”

Helpful Report

Posted 1 week ago

“Great prices and the delivery was super fast. Would definitely order from them again”

Helpful Report

Posted 2 weeks ago

“A great range of items. Their agent Marcus is very helpful and friendly and is quick to respond to emails asking for advice. Ordering is simple and the next day delivery for items ordered before 4pm is great. Throughly recommend this company.”

Helpful Report

Posted 3 weeks ago

“Always use as my go to aquatic store. I have used many many times and only once there was a slight problem which was rectified very quickly by their awesome customer service. Not the cheapest place but they do, do a price match service which I have taken advantage of a couple of times so win win. I will highly recommend Charterhouse Aquatics”

Helpful Report

Posted 1 month ago

“Very good service and quick delivery very pleased thank you”

Helpful Report

Posted 1 month ago

“Superfast delivery arrived sooner than expected and can track all the way to door. Fluval 168 Shaker great all in one system.”

Helpful Report

Posted 1 month ago

“Very competitive pricing and a comprehensive range of products. Returning customer with increasing loyalty.”

Helpful Report

Posted 1 month ago

“Order dealt with promptly and delivery information e mailed to us. Unfortunately the package did not arrive and the delivery company did not provide any information. After contacting Charterhouse the issue was quickly dealt with and a replacement sent out to me which arrived very quickly. Full marks to Charterhouse.”

Helpful Report

Posted 1 month ago

“Very easy to use Web site and very prompt delivery's. 👍”

Helpful Report

Posted 1 month ago

“Competitive prices, good service”

Helpful Report

Posted 1 month ago

“Excellent online retailer. Fast dispatch and delivery. Easy and accessible customer service when needed.”

Helpful Report

Posted 1 month ago

Charterhouse Aquatics is rated 4.8 based on 884 reviews