Charterhouse Aquatics Reviews

Name: Charterhouse Aquatics
Address: Unit 14 Merchant Drive, Mead Lane, Hertford, Hertfordshire
Rating: 4.82

4.8 Rating 1,742 Reviews

95 %

of reviewers recommend Charterhouse Aquatics

4.8

Based on 1,742 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Charterhouse Aquatics 5 star review on 19th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Very happy with how easy and quickly the items are to order and get delivered very impressed they have everything for your aquarium”

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Posted 4 months ago

“Order for corals,the delivery and packaging is outstanding.”

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Posted 4 months ago

“Ordered a roma 240L with cabinet from Charterhouse came next day could not be happier with my new tank. The delivery was so easy came on a pallet driver put it in my garage for me.have Ordered couple of things all turned up next day will be using them all the time now I'm that pleased with the service I got from Charterhouse.would highly recommend. Thanks again nigel glover”

Charterhouse Aquatics 5 star review on 10th September 2025

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Posted 4 months ago

“Recently ordered my top up of sea chem additives. The prices were better than Amazon and they arrived within 48hrs of ordering. Perfect service as always from Charterhouse.”

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Posted 4 months ago

“Great company quick communication and great prices on all equipment”

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Posted 4 months ago

“Great service and delivery”

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Posted 4 months ago

“As usual great service. Quick posting. Great deals lots on offer.”

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Posted 4 months ago

“Good customer service”

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Posted 4 months ago

“Products always arrive promptly, packaged appropriately (environmently friendly) and the Charterhouse 3D printed products are exceptional. Customer service is supportive and friendly if calling to make a query on a product.”

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Posted 4 months ago

“Very fast service. Prices are ok, no great deals available”

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Posted 4 months ago

“Great delivery service and very well packaged. I will definitely be using Charterhouse again in the near future.”

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Posted 4 months ago

“Excellent Service! Everything arrives on time and such a wide selection you can buy everything on here”

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Posted 4 months ago

“The items were bought for my son. Who uses you regular. Great service reasonable prices and kept up to date with delivery. Very impressed with the quick delivery , will definitely use them again.”

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Posted 4 months ago

“Came nice and quick!”

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Posted 4 months ago

“It's never any trouble to get anything in an emergency. Good to deal with. Thanks John”

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Posted 4 months ago

“Great choice, competitively priced, delivered promptly, would recommend”

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Posted 4 months ago

“Been using this company for a number of years, they always offer a large range of items. Always deliver on time until my latest item, which the delivery service Evri what's having issues, called Charterhouse and had the problem resolved within half an hour, so thank you very much for that. Really appreciate your help and there has been a pleasure purchasing from your website. All these years never had a problem. Keep up the good work.!!!”

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Posted 4 months ago

“Always fast shipment great customer service”

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Posted 4 months ago

“Fantastic company first time purchasing but won’t be my last brilliant”

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Posted 4 months ago

“Excellent service as always”

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Posted 4 months ago

Charterhouse Aquatics is rated 4.8 based on 1,742 reviews