Charterhouse Aquatics Reviews

Name: Charterhouse Aquatics
Address: Unit 14 Merchant Drive, Mead Lane, Hertford, Hertfordshire
Rating: 4.82

4.8 Rating 1,742 Reviews

95 %

of reviewers recommend Charterhouse Aquatics

4.8

Based on 1,742 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Charterhouse Aquatics 5 star review on 19th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered a new aquarium and the choice was fantastic, identified the one I wanted and was informed before ordering that it was not in stock and would be available in 6 weeks. 6 weeks later it arrived. Great service, great variety, great price and, most importantly, great service”

Helpful Report

Posted 4 months ago

“As usual top class professional service provided. Quality items at unbeatable prices. Delivery is superfast which is essential when maintaining Marine Aquariums.”

Helpful Report

Posted 4 months ago

“Arrived quickly and exactly as described”

Helpful Report

Posted 4 months ago

“Great company that strive to get your items to your door very fast!”

Helpful Report

Posted 4 months ago

“Always quick and easy ordering . I was even able to add to my order later on without a problem.”

Helpful Report

Posted 4 months ago

“Spot on service as always”

Helpful Report

Posted 4 months ago

“I have used Charter house aquatics for a few years now and I have found that all products have arrived in punctual manner . I would recommend this company to all marine hobbyists.”

Helpful Report

Posted 4 months ago

“Brilliant products and very quick delivery”

Helpful Report

Posted 4 months ago

“Charterhouse Aquatics has always been my go to marine supplier. Not only do they always have the product I need, but it is always at a reasonable cost. Shipping is also always on point. Would highly recommend.”

Helpful Report

Posted 4 months ago

“I’m very happy with the service received, super quick delivery. Very efficient, recommended, for sure will be a returning customer in the near future”

Helpful Report

Posted 4 months ago

“Good prices good delivery service has all you need in one shop”

Helpful Report

Posted 4 months ago

“Items ordered arrived in good condition. It would have been nice to have had an idea when the delivery was to take place but that was EVRI' s fault”

Helpful Report

Posted 4 months ago

“Incredibly competitively priced, speedy delivery - fankly whats not to like. I'll be ordering again!”

Helpful Report

Posted 4 months ago

“Excellent service when things go wrong! I order from them every month reliably and only had one problem order. The team are always happy to help with advice via email too if you want/need it. Reliability and service keeps me going back when I need anything.”

Helpful Report

Posted 4 months ago

“Very pleased with the service. Everything I have bought arrived on time and well packed”

Helpful Report

Posted 4 months ago

“Product was good and they answered my questions straight away by email”

Helpful Report

Posted 4 months ago

“Good range of products and brilliant customer service if you ever have problems.”

Helpful Report

Posted 4 months ago

“Super fast delivery as always - products always come well packed, delivery is always on-time or faster and items are usually always in-stock. Thank you for keeping this hobby enjoyable and affordable.”

Helpful Report

Posted 4 months ago

“Items priced well and of excellent quality. Delivery of item was excellent”

Helpful Report

Posted 4 months ago

“I've been shopping with these guys since they lived under the bridges in Hagerston, first for corals and marine supplies, now to maintain my paladarium. I love their range of frozen and dried food though I feel I may be spoiling my tetras.”

Charterhouse Aquatics 5 star review on 19th August 2025

Helpful Report

Posted 4 months ago

Charterhouse Aquatics is rated 4.8 based on 1,742 reviews