Charterhouse Aquatics Reviews

Name: Charterhouse Aquatics
Address: Unit 14 Merchant Drive, Mead Lane, Hertford, Hertfordshire
Rating: 4.82

4.8 Rating 1,736 Reviews

95 %

of reviewers recommend Charterhouse Aquatics

4.8

Based on 1,736 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Charterhouse Aquatics 5 star review on 19th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Charterhouse has become the staple place I go, as soon as I need something. It's as simple as that! I know that I can usually rely on them to have the product I want, listed sensibly on their easy-to-use website, it's likely to be in stock (and if it's not, I know before I order it), and at competitive prices. They have a vast range of products, and it's always delivered quickly. What more could I ask for?!”

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Posted 4 months ago

“Customer service was incredible slight mess up by the supplier of light I ordered and they sorted it out within a short phone call on next day delivery, couldn’t ask for a better service, will be shopping here again very shortly”

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Posted 4 months ago

“quick and easy to order , quick delivery aswell”

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Posted 4 months ago

“Ordered a tank and cabinet from Charterhouse, arrived in perfect condition. Delivery day had to be changed as the day I selected was a bank holiday, but it arrived on the next chosen day. Very happy!”

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Posted 4 months ago

“Fantastic service”

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Posted 4 months ago

“Great supplier of what you need. Great selection and prices compared to others. Website could be a bit easier to navigate though.”

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Posted 4 months ago

“Quick speedy delivery. Many thanks”

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Posted 4 months ago

“I've spent thousands at Charterhouse Aquatics over the years, and I've never had an issue. Great service, good communication and speedy delivery.”

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Posted 4 months ago

“Charterhouse aquatics is my go to online retailer, with top quality products and service. An always happy to help with any issues.”

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Posted 4 months ago

“Top service supper fast delivery all ways best on price”

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Posted 4 months ago

“Not bad company on par with others although my latest experience was not great over all ok”

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Posted 4 months ago

“Perfect service as always, quick turn around”

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Posted 4 months ago

“I have been using Charterhouse Aquatics for years now and they have a great record of getting products you need at short notice to me on time. The variety of products is great for being able to make your shopping a one stop shop. Highly recommend 👍”

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Posted 4 months ago

“Exactly excellence great service. Loyal customer”

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Posted 4 months ago

“Ordered a new aquarium and the choice was fantastic, identified the one I wanted and was informed before ordering that it was not in stock and would be available in 6 weeks. 6 weeks later it arrived. Great service, great variety, great price and, most importantly, great service”

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Posted 4 months ago

“As usual top class professional service provided. Quality items at unbeatable prices. Delivery is superfast which is essential when maintaining Marine Aquariums.”

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Posted 4 months ago

“Arrived quickly and exactly as described”

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Posted 4 months ago

“Great company that strive to get your items to your door very fast!”

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Posted 4 months ago

“Always quick and easy ordering . I was even able to add to my order later on without a problem.”

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Posted 4 months ago

“Spot on service as always”

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Posted 4 months ago

Charterhouse Aquatics is rated 4.8 based on 1,736 reviews