Charterhouse Aquatics Reviews

Name: Charterhouse Aquatics
Address: Unit 14 Merchant Drive, Mead Lane, Hertford, Hertfordshire
Rating: 4.82

4.8 Rating 1,735 Reviews

95 %

of reviewers recommend Charterhouse Aquatics

4.8

Based on 1,735 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Charterhouse Aquatics 5 star review on 19th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Very pleased with my order quick delivery and the light is fantastic I would have no hesitation in buying from Charterhouse again and I would like to say that the Stratton flex has exceeded my expectations it makes the tank look perfect now”

Charterhouse Aquatics 5 star review on 16th September 2025

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Posted 3 months ago

“Excellent service as always from Charterhouse Aquatics, I ordered Biorb filters which was cheaper to buy than anyone else and these were ready to be collected by then next day which was perfect for me. Also if you need aquarium advice these guys are the one to ask for helpful friendly service.”

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Posted 3 months ago

“Good value and quality for money, delivery states 48 hours got it 3 days later, not suppliers fault though. Incase anyone needs it within 48 hours.”

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Posted 3 months ago

“Easy to order and kept up to date with delivery info”

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Posted 3 months ago

“Ordered a 240l tank, great price, delivery options to choose a delivery day is great, great helpful friendly delivery men”

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Posted 3 months ago

“Fantastic customer service! Ordered items and they were delivered the next day, couldn't be happier!”

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Posted 3 months ago

“The the service you provide is good. However, the Courier you use is incompetent at best and totally unacceptable at worst. I paid you for 24 hour delivery and im stoll waiting for my goods to arrive!”

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Posted 3 months ago

“Excellent service 👏”

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Posted 4 months ago

“Stole my money”

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Posted 4 months ago

“I brought my aquarium along with everything I required to get a perfect system up and running, that was some six months ago. Now buy all my marine equipment from charterhouse”

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Posted 4 months ago

“Product great. Evri delivery sucks as usual.”

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Posted 4 months ago

“Great company with everything you need for your marine tank and fast shipping”

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Posted 4 months ago

“I’ve used Charterhouse Aquatics for years, always amazing service, great prices and if I’ve ever had any problems it’s been resolved straight away”

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Posted 4 months ago

“Very happy with how easy and quickly the items are to order and get delivered very impressed they have everything for your aquarium”

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Posted 4 months ago

“Order for corals,the delivery and packaging is outstanding.”

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Posted 4 months ago

“Ordered a roma 240L with cabinet from Charterhouse came next day could not be happier with my new tank. The delivery was so easy came on a pallet driver put it in my garage for me.have Ordered couple of things all turned up next day will be using them all the time now I'm that pleased with the service I got from Charterhouse.would highly recommend. Thanks again nigel glover”

Charterhouse Aquatics 5 star review on 10th September 2025

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Posted 4 months ago

“Recently ordered my top up of sea chem additives. The prices were better than Amazon and they arrived within 48hrs of ordering. Perfect service as always from Charterhouse.”

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Posted 4 months ago

“Great company quick communication and great prices on all equipment”

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Posted 4 months ago

“Great service and delivery”

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Posted 4 months ago

“As usual great service. Quick posting. Great deals lots on offer.”

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Posted 4 months ago

Charterhouse Aquatics is rated 4.8 based on 1,735 reviews