Charterhouse Aquatics Reviews

Name: Charterhouse Aquatics
Address: Unit 14 Merchant Drive, Mead Lane, Hertford, Hertfordshire
Rating: 4.82

4.8 Rating 1,765 Reviews

95 %

of reviewers recommend Charterhouse Aquatics

4.8

Based on 1,765 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Charterhouse Aquatics 5 star review on 19th January 2026

Anonymous

Anonymous // 01/01/2019

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English

“Top class lfs always helpful and would課_. Top class lfs always helpful and would recommend to any fish keeper”

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Posted 7 years ago

“Great product and next day delivery. Great product and next day delivery. Thanks.”

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Posted 7 years ago

“Really feel let down. Never had this service before. First time of ordering livestock, so I wanted some crabs and some snails. I ordered and for somereason it linked straight to my paypal account and gave me no choice so I had to get them to change the payment. I also ordered some frags. The deliver arrived with seconds to spare on its 12 noon deadline. I was one snail short. One of the frags which was a free one was very bashed about and not happy, but the water the frags came in stank, and I mean stank. It was bad. I drip fed, and changed the water to mine before putting them in. Two frags dead the next morning, second one has now gone and my crabs have moved the entire third one which is somewhere in the tank. I contacted charterhouse, was first of all accused of not paying, then offered a refund and next time I order you can have the extra snail. No not really good enough, found a very similar frag at same cost but they would not send that one. Will never buy livestock again from them, so I have lost out. Never had a problem when I brought a top up system and the pump failed, it seems that with the livestock it is a very different service which is a total shame.”

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Posted 7 years ago

“Really good seller. Really good seller , recommend. Thanks”

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Posted 7 years ago

“Great service and price but packing coud be improved. I purchased 6.6kg of H2Oceam Salt on the cheapest delivery option. Pleasantly surprised to receive an email it was arriving much earlier than expected. Then received a notice from DPD it was going to be delayed (no reason) It arrived having been re-packed because the original packaging was damaged. Difficult to securely pack 6.6kg in a bucket but suggest it needs a bit more packing inside. Otherwise - great service and price. Will use again.”

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Posted 7 years ago

“I am satisfied with the product. I am satisfied with the product. Highly recommend.Great customer service and fast postage.”

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Posted 7 years ago

“Good price. Good price, fast delivery”

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Posted 7 years ago

“Wide range of products at the best課_. Wide range of products at the best prices. Quick delivery. Excellent service.”

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Posted 7 years ago

“Ordering is easy and prompt delivery課_. Ordering is easy and prompt delivery through DPD”

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Posted 7 years ago

“Service is always fast and reliable. Service is always fast and reliable, highly recommend Charterhouse aquatics!”

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Posted 7 years ago

“fast delivery and well priced. Date of experience: November 01, 2018”

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Posted 8 years ago

“Excellent service and a fantastic課_. Excellent service and a fantastic selection of top of the range equipment ??”

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Posted 8 years ago

“Can課ｪt complain, atall.. Easy to use website, no hassle, good price, exactly what I was after! No complaints what so ever.”

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Posted 8 years ago

“Service is always excellent on every 課_. Service is always excellent on every level.”

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Posted 8 years ago

“Good job thanks. I ordered a tank and stand from Carterhouse. They were quick efficient and arranged delivery to us up in Scotland. Thank you very much. I can thoroughly recommend them.”

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Posted 8 years ago

“Very efficient. Very efficient, item as described, very pleased with purchase”

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Posted 8 years ago

“A reliable and efficient service. A reliable and efficient service. A small error on stock levels, but this was immediately corrected by the team and the item sent, at their cost, using a next day courier. I cannot fault them at all, and I will be using them again in the future.”

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Posted 8 years ago

“Great service as always. Great service as always, would highly recommend. Fish arrived in Scotland from London well packaged and very healthy. Has settled into my tank very well”

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Posted 8 years ago

“Excellent company. Charterhouse aquatics not only offers excellent customer service there prices are probably the best in this market very happy doing buisiness with them and I highly recommend shopping with them well done”

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Posted 8 years ago

“Great as usual. Purchased three items from the internet, all products delivered quickly, packaged brilliantly and would have no hesitation in purchasing again”

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Posted 8 years ago

Charterhouse Aquatics is rated 4.8 based on 1,765 reviews