Charterhouse Aquatics Reviews

Name: Charterhouse Aquatics
Address: Unit 14 Merchant Drive, Mead Lane, Hertford, Hertfordshire
Rating: 4.82

4.8 Rating 1,752 Reviews

95 %

of reviewers recommend Charterhouse Aquatics

4.8

Based on 1,752 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Charterhouse Aquatics 5 star review on 19th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Excellent range of products and first class service”

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Posted 1 year ago

“Always excellent service. Highly recommended”

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Posted 1 year ago

“Good delivery on time tank and equipment arrived all in good condition just starting to set up thanks”

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Posted 1 year ago

“Excrptionally good and enjoyable experiencd. Easily ordered several items through the Charterhouse Aquatics website All were in stock and were delivered ahead of time. This is the normal experience with Charterhouse Aquatics......a first class company. Very reliable!!”

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Posted 1 year ago

“Had a slight problem with a delivery but after contacting Charterhouse it was sorted swiftly and the staff were very helpful.Would recommend highly.”

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Posted 1 year ago

“Received my tank with next day delivery which was great, but the heater packed which came with the tank packed in in a matter weeks, Charter house aquatics were no help and basically fobbed me off to chase the tank manufacturer myself. Ended up buying another heater from a local shop”

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Posted 1 year ago

“Item inappropriately packaged and arrived damaged. Emailed supplier and did even receive an acknowledgment.”

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Posted 1 year ago

“Great quick service goods arrived in good condition”

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Posted 1 year ago

“Great service. Next day delivery. Highly recommend”

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Posted 1 year ago

“Excellent service!! Fast delivery!!”

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Posted 1 year ago

“Quick despatch Quick delivery”

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Posted 1 year ago

“Great shop but posts with evri so won’t order from there no more”

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Posted 1 year ago

“Good prices, and excellent service, nearly always here the next day, or the day after the order is placed, great range of products and good prices, highly recommend”

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Posted 1 year ago

“Delivery takes too long even tho I have paid extra for it.”

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Posted 1 year ago

“100% recommend ! Marcus is a great guy and always goes out his way to help with sales and problems !”

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Posted 1 year ago

“Fantastic customer service and delivery, no complaints and highly recommend”

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Posted 1 year ago

“Fire rate service all round.Highly recommended.”

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Posted 1 year ago

“Put a order in said on web page order before a certain time get it Monday so I did didn’t turn up until Fri after I called them they said they were waiting for a part of my order to come in but didn’t tell me that or emailed me to let me no”

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Posted 1 year ago

“So easy from start to finish and excellent service”

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Posted 1 year ago

“Very fast and reallliable service top rate firm”

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Posted 1 year ago

Charterhouse Aquatics is rated 4.8 based on 1,752 reviews