Charterhouse Aquatics Reviews

Name: Charterhouse Aquatics
Address: Unit 14 Merchant Drive, Mead Lane, Hertford, Hertfordshire
Rating: 4.82

4.8 Rating 1,752 Reviews

95 %

of reviewers recommend Charterhouse Aquatics

4.8

Based on 1,752 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Charterhouse Aquatics 5 star review on 19th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Excellent service, great delivery! They have everything you need to start and keep going! Really impressed!”

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Posted 1 year ago

“Absolutely love shopping at Charterhouse! Such great customer service and delivery is so speedy! Very reliable and I’m never hesitant about shopping here :)”

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Posted 1 year ago

“Endless number of products, all extremely well priced, the customer support has been incredibly helpful and delivery times have also been excellent. Cannot fault them at all and I am and will be a returning customer.”

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Posted 1 year ago

“Great service as always”

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Posted 1 year ago

“Ordered a heater as mine popped, and it came the next day. Thanks for your promptness. no fish were harmed in the writing of this review.”

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Posted 1 year ago

“Unsure which pumps to use on my newly set up did tank. Called three times to get advice, and finally made up my mind. Bought two pumps, which was what the very knowledgeable agent recommended and superb results! I got so much more than good prices, I also got expert advices! Thanks.”

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Posted 1 year ago

“Very good site,quit delivery”

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Posted 1 year ago

“Fantastic range of products and always quick delivery! Price match is ace too, can’t fault them!”

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Posted 1 year ago

“Still WAITING for the DELIVERY to get to me, THANKS SEAN”

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Posted 1 year ago

“Good compny,fast deliveryi”

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Posted 1 year ago

“Item doesn’t work”

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Posted 1 year ago

“Always on time, that's important to me”

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Posted 1 year ago

“Great selection of good quality stock and very helpful staff”

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Posted 1 year ago

“Arrived on time and well packaged. Sadly tub was well protected in a solid cardboard box.”

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Posted 1 year ago

“As always, excellent service.”

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Posted 1 year ago

“Great service as always 👍”

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Posted 1 year ago

“As usual the service is great fast and efficient thank you”

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Posted 1 year ago

“Excellent customer service They sorted a problem out from my order and was sent out next day delivery so I didn’t have to wait”

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Posted 1 year ago

“I ordered a power filter from them which included free delivery. I received my item which was very well packed and it arrived in Edinburgh the following day. Great service from Charterhouse and their courier company. I would highly recommended Charterhouse.”

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Posted 1 year ago

“Always great service. Orders always delivered on time. Plus any questions I have asked have been responded to very quickly with great information”

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Posted 1 year ago

Charterhouse Aquatics is rated 4.8 based on 1,752 reviews