Charterhouse Aquatics Reviews

Name: Charterhouse Aquatics
Address: Unit 14 Merchant Drive, Mead Lane, Hertford, Hertfordshire
Rating: 4.82

4.8 Rating 1,752 Reviews

95 %

of reviewers recommend Charterhouse Aquatics

4.8

Based on 1,752 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Charterhouse Aquatics 5 star review on 19th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Service was superb, nothing too much trouble, spotlessly clean and great stock and knowledge of products”

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Posted 11 months ago

“very fast service, great online shop”

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Posted 11 months ago

“Great selection, livestock arrived well packaged and in good health.”

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Posted 11 months ago

“Website is very easy to navigate. Frozen and live food delivered promptly the next day and in excellent condition. Previous purchases have also arrived as stated, including lighting which was very well wrapped and protected.Exemplary service!”

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Posted 11 months ago

“Great service all round”

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Posted 11 months ago

“Fantastic service and fast response from customer services. When I had issues setting up my heater a replacement was sent out the following day and the old taken back.”

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Posted 11 months ago

“Really professional service, always order online and items are dispatched very promptly and delivered quickly.”

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Posted 11 months ago

“I’ve used Charterhouse for many years now including tank purchases and they’ve been excellent throughout, even when buying my current upgrade the makers of the tank wanted me to purchase it elsewhere which I obviously refused. Definitely my go to when I need supplies.”

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Posted 11 months ago

“My go to online aquatics store for reef purchases. Great stock. Excellent customer service. Fast delivery.”

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Posted 11 months ago

“Polite service helpfull and knowledgable”

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Posted 11 months ago

“Excellent service, fast delivery and everything you need in stock!”

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Posted 11 months ago

“Great service and product”

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Posted 11 months ago

“Great choice Great prices Next day delivery”

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Posted 11 months ago

“Excellent service and products, good value , and no fuss delivery. Simple plain and easy to follow website. What more can you ask for from a first class company.”

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Posted 11 months ago

“Always have a great experience with Charterhouse, they dispatch quickly, always in perfect order and their return process is excellent. Thankyou to the Team ⭐🫡”

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Posted 11 months ago

“My go to place for all my equipment, speedy delivery at great prices”

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Posted 11 months ago

“I have used Charterhouse Aquatics for three years now since starting up reef keeping again. The products I order are always top notch and delivered often, earlier than I anticipated. On occasion, I call for advice and am always met with pleasant people who genuinely want to help me.”

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Posted 11 months ago

“Using Charterhouse Aquatics is a pleasure no hassle all delivered on time with no fuss. Always use them for my aquarium supplies.”

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Posted 1 year ago

“As allways Charterhouse Aquatics delivered on time and as requested. The choice of products from them is second to none.Thanks again .”

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Posted 1 year ago

“Great service always. My go to for fishkeeping”

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Posted 1 year ago

Charterhouse Aquatics is rated 4.8 based on 1,752 reviews