Charterhouse Aquatics Reviews

Name: Charterhouse Aquatics
Address: Unit 14 Merchant Drive, Mead Lane, Hertford, Hertfordshire
Rating: 4.82

4.8 Rating 1,731 Reviews

95 %

of reviewers recommend Charterhouse Aquatics

4.8

Based on 1,731 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Charterhouse Aquatics 5 star review on 19th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Great customer service, had a problem with an order and it was quickly fixed. Great service will use again”

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Posted 3 months ago

“All arrived on time and good quality thanks”

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Posted 3 months ago

“Great service as always!”

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Posted 3 months ago

“Great ordering experience and always notified of delivery schedules any advice answered quickly”

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Posted 3 months ago

“All good filters fitted fine arrived quickley”

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Posted 3 months ago

“Great products super quick service”

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Posted 3 months ago

“This place is amazing, everything you possibly could need for the aquarium at a fantastic price. If you got a problem, message them and will get back to you within a few hours.”

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Posted 3 months ago

“Good value great service”

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Posted 3 months ago

“Good price and fast delivery”

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Posted 3 months ago

“Products always delivered on time and hassle free”

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Posted 3 months ago

“Great from start to finish!”

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Posted 3 months ago

“Great service Quick delivery in full”

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Posted 3 months ago

“Very fast delivery”

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Posted 3 months ago

“I would rate Charterhouse very good with regard to aquatic supply they usually have the items I need in stock from time to time everyday items are out of stock but they stock a massive range of items so this is going to happen.”

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Posted 3 months ago

“New filters fit perfectly and work great. Always a good service from Charterhouse”

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Posted 3 months ago

“Frozen food is real good quality for my snake and asian water monitor and their fresh insects are great too x”

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Posted 3 months ago

“Helped guide me to the correct”

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Posted 3 months ago

“Excellent communication, speedy delivery, very helpful courier, really pleased, highly recommended, excellent from start to finish 🐠”

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Posted 3 months ago

“Bought clarisea life rock approx £700+ and several pieces broken. Frozen mysis can defrosted and leaked everywhere in box and had to bin. Currently hoping for a resolve for these issues. Fingers crossed.”

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Posted 3 months ago

“Excellent pre sale support from Marcus, making the ordering simple and straightforward. Excellent deal on my purchase the only downside being a missed delivery by the pallet courier but outside of Charterhouse control. Otherwise a 5 star experience”

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Posted 3 months ago

Charterhouse Aquatics is rated 4.8 based on 1,731 reviews