Charterhouse Aquatics Reviews

Name: Charterhouse Aquatics
Address: Unit 14 Merchant Drive, Mead Lane, Hertford, Hertfordshire
Rating: 4.82

4.8 Rating 1,756 Reviews

95 %

of reviewers recommend Charterhouse Aquatics

4.8

Based on 1,756 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Charterhouse Aquatics 5 star review on 19th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“The tank arrived without damage and driver was very helpful. The tank is beautiful a little bit bigger than I thought but I love it many thanks”

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Posted 1 year ago

“Fast delivery and a great variety of products.”

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Posted 1 year ago

“Ordered perfectly fine , shipping 1-2 days perfect , arrived 8 days late , great no message to say it was gonna be late or anything”

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Posted 1 year ago

“The first delivery never arrived so I had to call to get t salt resent”

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Posted 1 year ago

“very good next day delivery perfect recommend”

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Posted 1 year ago

“Excellent service from you guys although having changed your website I am not able to make any purchases as won’t except my post code. Chris”

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Posted 1 year ago

“I've purchased several items from Charterhouse, some large items, and all delivered in quick time, if an issue has occurred this was rectified straight away. Friendly and helpful, advice and support given, I'd highly recommend using.”

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Posted 1 year ago

“Waited4 weeks for redsea reefwave 25 to be delivered. salt delivered in broken plastic tub no response to emails”

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Posted 1 year ago

“Charterhouse Aquatics is a favourite of mine, because there are so helpful. Thanks for your help Charterhouse..”

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Posted 1 year ago

“Ordered a bottle of magnesium which arrived only a quarter full as it had leaked through the lid.Havent had time to formally complain yet but hopefully I can get some feedback.”

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Posted 1 year ago

“I have purchased from Charterhouse for a few years always great service new Web is also great.”

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Posted 1 year ago

“One of the best aquatic shops around only let down by poor postal services.”

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Posted 1 year ago

“Can't fault them, frozen food and live food was separate to the dry order and all packed well and arrived safely. My go to for dry and frozen”

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Posted 1 year ago

“Who would use anyone else, easy to order. quick delivery, best prices.”

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Posted 1 year ago

“Great service I have been using C h aquatic for a few year and have never had any problem with good or after. Highly recommended great selection of good.”

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Posted 1 year ago

“Initially, I was sent a damaged object as well as it being a smaller (and cheaper) size of what I ordered, but after reaching out to Charterhouse Aquatics, they sent me the correct (and intact!) item very quickly! Would happily order from this store again. :)”

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Posted 1 year ago

“Excellent service and noted packaging is much more robust than others”

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Posted 1 year ago

“Good communication always keep you updated.”

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Posted 1 year ago

“Well made fish can't pull this off the side of my tonk good strong magnet”

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Posted 1 year ago

“This is the only aquatics store that I would recommend. I have been using them for many years now, never disappoint. They have the wide range of items at probably the best possible price online. Everything is done on time, delivery etc.”

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Posted 1 year ago

Charterhouse Aquatics is rated 4.8 based on 1,756 reviews