Charterhouse Aquatics Reviews

Name: Charterhouse Aquatics
Address: Unit 14 Merchant Drive, Mead Lane, Hertford, Hertfordshire
Rating: 4.82

4.8 Rating 1,759 Reviews

95 %

of reviewers recommend Charterhouse Aquatics

4.8

Based on 1,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Charterhouse Aquatics 5 star review on 19th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered redsea marine salt. Ordered redsea marine salt , when it arrived the bucket was cracked, rang up and explained the issue , It was replaced the following day , excellent service ?”

Helpful Report

Posted 3 years ago

“Excellent service and delivery. Excellent service and delivery. Various orders placed and all delivered in good condition. I did have 1 item missing but this was swiftly rectified without issue so great service. I have used again”

Helpful Report

Posted 3 years ago

“Excellent Venus flytrap very healthy課_. Excellent Venus flytrap very healthy and a great price.bit tumbled up but that's the courier's fault”

Helpful Report

Posted 3 years ago

“Ordered on Thursday arrived Saturday課_. Ordered on Thursday arrived Saturday morning can't expect more than that. Just a comparison, the items I bought were 螢12 dearer on Amazon. So don't always go to the big boys. Charterhouse prices are very competitive and delivery is quick.”

Helpful Report

Posted 3 years ago

“Speedy service. Date of experience: April 09, 2022”

Helpful Report

Posted 3 years ago

“Value for money and prompt. Good price. Prompt service.”

Helpful Report

Posted 3 years ago

“Very quick postage. Very quick postage, delivery unfortunately let down by royal mail! Charterhouse quickly remedied this and sent a replacement which arrived the very next day. Very impressed with their service.”

Helpful Report

Posted 3 years ago

“Always excellent service. Date of experience: January 09, 2022”

Helpful Report

Posted 3 years ago

“Red Sea addatives. Arrived on time, well packaged, fast delivery 2days from online order to N Ireland delivery”

Helpful Report

Posted 3 years ago

“quick delivery. Date of experience: November 04, 2022”

Helpful Report

Posted 3 years ago

“Priced matched the aquarium I had set課_. Priced matched the aquarium I had set my mind on so was happy with that as I could select a nominated day for delivery to be able to book time off work to take delivery. Offer different payment options to be able to spread cost of large expensive purchases. Transaction went smooth , not had chance to set up tank yet so hopefully all is good with that side once in place . Only feedback is I had to make 2 quick calls to have a question answered on both occasions call felt very rushed as if they were too busy to answer the phone but it wouldn課ｪt stop me using the company again”

Helpful Report

Posted 3 years ago

“Happy Customer 課_. I am very happy with my plants which arrived on time and exactly as described. A few weeks on and they still look beautiful despite my clown loaches!”

Helpful Report

Posted 3 years ago

“Allways helpful tracked orders from the課_. Allways helpful tracked orders from the start fast delivery excellent seller and use all the time trustworthy seller”

Helpful Report

Posted 3 years ago

“Very easy and quick service very課_. Very easy and quick service very impressed”

Helpful Report

Posted 3 years ago

“Plant purchase.. My plant arrived well packaged and quickly.”

Helpful Report

Posted 3 years ago

“Excellent service and product as always. Date of experience: March 08, 2022”

Helpful Report

Posted 3 years ago

“Expensive item but all ok. Date of experience: February 08, 2022”

Helpful Report

Posted 3 years ago

“Aqua one 230 ltr tank. Great service very quick delivery and good communication thanks Tank and base is lovely my fish love the room”

Helpful Report

Posted 3 years ago

“Very good service. Date of experience: February 08, 2022”

Helpful Report

Posted 3 years ago

“Fantastic customer service always very課_. Fantastic customer service always very helpful”

Helpful Report

Posted 3 years ago

Charterhouse Aquatics is rated 4.8 based on 1,759 reviews