Charterhouse Aquatics Reviews

Name: Charterhouse Aquatics
Address: Unit 14 Merchant Drive, Mead Lane, Hertford, Hertfordshire
Rating: 4.82

4.8 Rating 1,742 Reviews

95 %

of reviewers recommend Charterhouse Aquatics

4.8

Based on 1,742 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Charterhouse Aquatics 5 star review on 19th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Very professional service, from ordering to receiving the products, everything was at the highest level. Despite the unpleasant experience with the DPD carrier, the problem was solved immediately thanks to very good customer service. Five stars for you, I will continue to be your customer.”

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Posted 5 months ago

“Great service both for delivery eries and answering questions”

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Posted 5 months ago

“another couple of orders arrived, products as described and well packaged plus were on time”

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Posted 5 months ago

“Great shopping experience every time i order from them Always has a good selection of products and faster.”

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Posted 5 months ago

“I order from charterhouse using my phone but can never find a way to redeem my points and when they use Royal Mail for delivery it seems to take a lot longer to arrive”

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Posted 5 months ago

“Great company , everything i order comes quick and any damage parcel are replaced quickly”

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Posted 5 months ago

“Always on time, always quality!”

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Posted 5 months ago

“I've used Charterhouse aquatics for many years and they've always provided great service. Just bought the Red Sea starter kit and it arrived next day 5* service as always”

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Posted 5 months ago

“I needed a filter in a pinch, placed my order 15 mins before the cut off and received it the next day. Greatful they offer this service, really helpful.”

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Posted 5 months ago

“Had a bag of live sand delivered which was out of date contacted Charterhouse and they was very apologetic and offered to either replace it or they offered me a free colony rapid cycle which I accepted and it was delivered the very next day can not fault there customer service and I will definitely use them again”

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Posted 5 months ago

“Amazing quality quick delivery would recommend to everyone I know and will definitely be ordering from here again”

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Posted 5 months ago

“Tank arrived on time and very well packaged. Kept up to date on timeline. Very impressed.”

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Posted 5 months ago

“Excellent shop that has a huge variety of goods from all the different manufacturers, they can advise you what is best for your aquarium and delivery is free over a certain amount. Delivery is swift and tracked so no more waiting in all day for the delivery”

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Posted 5 months ago

“Excellent service and postage always use Charterhouse a have done for a few years now”

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Posted 5 months ago

“Easy and simple company to deal with especially online. Their delivery times/dates are spot on and always on time.. pleasure doing business with them.”

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Posted 5 months ago

“Ordered and Hanna saltwater checker delivery was so quick and the best price i found on the Internet. Very pleased”

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Posted 5 months ago

“Great products, great service”

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Posted 5 months ago

“Great selection of products delivered on time well packaged at a great price!”

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Posted 5 months ago

“Always excellent service. My go to aquatic store”

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Posted 5 months ago

“Great delivery time!”

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Posted 5 months ago

Charterhouse Aquatics is rated 4.8 based on 1,742 reviews