Charterhouse Aquatics Reviews

Name: Charterhouse Aquatics
Address: Unit 14 Merchant Drive, Mead Lane, Hertford, Hertfordshire
Rating: 4.82

4.8 Rating 1,742 Reviews

95 %

of reviewers recommend Charterhouse Aquatics

4.8

Based on 1,742 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Charterhouse Aquatics 5 star review on 19th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Great stock and fast shipping”

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Posted 5 months ago

“Very quick delivery and items all came as expected. Minimal plastic packing too!”

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Posted 5 months ago

“Super fast delivery, a flawless transaction. Thanks”

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Posted 5 months ago

“Good prices and very fast delivery times!! Massive selection of goods and live stock”

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Posted 5 months ago

“Ordered rocks and sand for my new marine aquarium and was all processed smoothly and arrived safely and packaged well”

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Posted 5 months ago

“Nice size rocks good service very happy”

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Posted 5 months ago

“Quick and professional delivery!!!”

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Posted 5 months ago

“Always quick and well looked after delivery”

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Posted 5 months ago

“Amazing customer service and fast deliveries. Huge range of products to choose from too”

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Posted 5 months ago

“Best online Aquatics shop . I can highly recommend Charterhouse Aquatics having made a lot of purchases myself. Every thing arrives in excellent condition and within time . Can’t recommend them enough. Thanks Guys 5 stars 🌟 🌟 🌟🌟🌟”

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Posted 5 months ago

“Ordered a few items and they have always came at best speed, had one small issue over a weekend and it was sorted extremely quickly and professionally. Thanks.”

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Posted 5 months ago

“Great products with the a huge variety from entry level to high end. Good information about each product. Although the reviews on each product does lack some clarity as the reviews are mostly general and not specific on that product. Shipping can be hit or miss depending on who is used. Worth spending that little extra to go Royal Mail/parcelforce. The website is clean and easy to navigate though but can have typos so double check product specs. Flows, size, etc. Overall a great company for online shopping I trust them and have used them for years.”

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Posted 5 months ago

“Use you guys for all of my emergency requirements along with my staple mo they sundries! Awesome guys”

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Posted 5 months ago

“When you paid for 48 hour postage you expect to get within that time, ordered this on Tuesday never arrived till Saturday.”

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Posted 5 months ago

“I have ordered a few times and they have been great to deal with :)”

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Posted 5 months ago

“very quick delivery, item exactly as described”

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Posted 5 months ago

“Honest people and honest advice. Pointed me in the right direction with equipment over the years.”

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Posted 5 months ago

“Quick delivery. Packaging could have been better. 100ml bags of copepods rolling around in a big box. 1 bag was leaking as a result.”

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Posted 5 months ago

“Ordered twice now, super fast delivery and items spot on, im looking to purchase another new tank from them, highly recommend charterhouse-aquatics.com”

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Posted 5 months ago

“speedy delivery A1 siervce but next make shore the lead is no tiet some of the phoss came out thanks”

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Posted 5 months ago

Charterhouse Aquatics is rated 4.8 based on 1,742 reviews