Charterhouse Aquatics Reviews

Name: Charterhouse Aquatics
Address: Unit 14 Merchant Drive, Mead Lane, Hertford, Hertfordshire
Rating: 4.82

4.8 Rating 1,747 Reviews

95 %

of reviewers recommend Charterhouse Aquatics

4.8

Based on 1,747 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Charterhouse Aquatics 5 star review on 19th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Delivered on time and exactly as needed”

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Posted 5 months ago

“Always Excellent service from start to finish and great customer service,Highly recommend to All.”

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Posted 5 months ago

“Highly recommend Charterhouse-Aquatics, next day delivery and usually most cost effective vs competitors.”

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Posted 5 months ago

“Used Charterhouse a few times now and most say absolutely brilliant service every time with prompt delivery and excellent cistern service. Highly recommend and will be using them for our future marine goods.”

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Posted 5 months ago

“Great customer service, extremely helpful and go out of their way to help. Been using these guys for years and can’t fault them. Items always on time and prices can’t be beaten. Cheers guys!”

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Posted 5 months ago

“I’ve ordered several times from Charterhouse and every time they do not fail. Good competitive prices and very quick postage. I’ve also phoned them a couple of times with questions and they really can’t do enough for you.”

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Posted 5 months ago

“Excellent service and quick delivery. Would highly recommend.”

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Posted 5 months ago

“Great shop”

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Posted 5 months ago

“Great customer service fast delivery great selection of products not much more I can say thanks team.”

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Posted 5 months ago

“Duck weed treatment arrived in wet packaging but sufficient amount left to treat my little pond. Early days yet but it does seem to be doing the trick.”

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Posted 5 months ago

“Very fast and efficient service.”

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Posted 5 months ago

“Always use Charterhouse,great service and delivery is spot on.”

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Posted 5 months ago

“My first choice online company for marine - always excellent”

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Posted 5 months ago

“Spot on as useless trusted place to shop and first place I look for everything I need”

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Posted 5 months ago

“Brilliant company. Excellent communication, always ready to help. Will price match. Ease of well stocked shop, ordering online with decent delivery options. Will never hesitate to use them”

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Posted 5 months ago

“Excellent service and fast delivery”

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Posted 5 months ago

“Arrived on time”

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Posted 5 months ago

“Fast delivery.”

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Posted 5 months ago

“Charterhouse Aquatics employ very professional and knowlegeable staff. They do not force you to buy lots of equipment for an aquarium. Together with this you can be assurred of first class service and competitive prices. Look no futher I highly recommend this company, especially Marcus who is very helpful.”

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Posted 5 months ago

“Always sound advice, superb customer service and a wide range of quality products at good prices. ***** HIGHLY RECOMMENDED *****”

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Posted 5 months ago

Charterhouse Aquatics is rated 4.8 based on 1,747 reviews