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Charles Clinkard Reviews

4.8 Rating 52,852 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
49,460
 Metrics Info
4.8
Based on 52,852 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough,
Eveline House, Cannon Park Way, Middlesbrough
North Yorkshire
TS1 5JU

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
A
Verified Buyer
“Excellent service from person I spoke to. Really quick delivery, ordered on Sunday they arrived early Tuesday morning.”
Helpful Report
Posted 7 months ago
S
Verified Buyer
“The size of slipper I wanted was out of stock, so I was pleased to be informed when it was back. All good.”
Helpful Report
Posted 7 months ago
S
Verified Buyer
“Great service from Wendy at the Ilkley store! Love my Barbour bag!”
Helpful Report
Posted 7 months ago
S
Verified Buyer
“I would have given five stars as I'm very pleased with the pair of slippers I ordered online (to be delivered to a shop) especially as I had a discount. However, I wasn't sent any updates after I was sent an email confirming my order had been dispatched to the shop. I logged into my online account and no update was there. I contacted the shop after a week and they were in receipt of my order. It shouldn't be up to the customer to find out where their order is and what a shame that no member of staff tried to contact me. They were standing chatting to one another throughout my visit.”
Helpful Report
Posted 7 months ago
Z
Verified Buyer
“Very happy with brown boots - so much I ordered the black as well”
Helpful Report
Posted 7 months ago
A
Verified Buyer
“ordered two pairs of the same style of boots, one in black and the other in tan both size 8 The black pair fits perfectly with a outer zip to allow for the fuller calve and comfort. The tan pair i had to return as they may have been labelled an 8 but did not fit with the same ease and comfort as the black pair - hence the 4 stars.”
Helpful Report
Posted 7 months ago
A
Verified Buyer
“Excellent service, boots arrived on time and were perfect”
Helpful Report
Posted 7 months ago
A
Verified Buyer
“No problem with order and receipt of item. Thanks”
Helpful Report
Posted 7 months ago
K
Verified Buyer
“From choosing to placing an order to receiving personal call to say order ready to collect (which was amazing) the entire process was smooth ..”
Helpful Report
Posted 7 months ago
K
Verified Buyer
“Amazing service. Fast delivery after ordering. A*”
Helpful Report
Posted 7 months ago
A
Verified Buyer
“Quick delivery buy boots were too narrow. Returned then to the shop and received a wick, efficient refund. Excellent service.”
Helpful Report
Posted 7 months ago
D
Verified Buyer
“Very satisfactory service. Saw item in Keswick and ordered on line for delivery in Oxford where we live.”
Helpful Report
Posted 7 months ago
D
Verified Buyer
“Excellent service Great staff willing to help whatever”
Helpful Report
Posted 7 months ago
E
Verified Buyer
“I have bought many times from Charles Clinkard and find them to be excellent, both with purchases and returns. Superfast delivery too.”
Helpful Report
Posted 7 months ago
A - York
Verified Reviewer
“⭐️⭐️⭐️⭐️⭐️ I popped into the Charles Clinkard store in York recently to return a pair of trainers. Their 365-day no-quibble return policy is brilliant, and Cara sorted the refund quickly once the paperwork was done. What really impressed me, though, was the help I got afterwards. I was looking for a new pair of ankle boots to replace my old faithfuls (which had lasted me three years!), and Cara couldn’t have been more helpful. I picked out four pairs to try, and she tracked them all down for me. She even helped me get them on with a shoe horn — it felt like the kind of service you used to get in proper shoe shops years ago. She knew her stuff about the different brands I’d chosen, gave me useful advice, and honestly made the whole experience easy and enjoyable. Nothing was too much trouble. Thanks to Cara, what could have been a simple return turned into a really great shopping experience. I left with a lovely new pair of boots and a big smile.”
Helpful Report
Posted 7 months ago
A
Verified Buyer
“As always, efficient, easy to use website, good quality product.”
Helpful Report
Posted 7 months ago
A
Verified Buyer
“Sadly, The Betty Messenger Bag i ordered did not have the same "leather look" as the Betty handbag i am using, the handbag that arrived has a shiny look to the leather which is not to my taste. Has the leather "look" been changed?”
Helpful Report
Posted 7 months ago
Thank you for your review, I'm sorry to hear that the Betty Messenger Bag did not meet your expectations in terms of the leather finish. We understand that personal taste plays a huge role in choosing a product and I appreciate your feedback on the difference you noticed compared to the Betty handbag. We will certainly take your comments into consideration, as we are continuously working to maintain quality across our range. If you have any further questions or need assistance, please feel free to reach out. Kind regards, Cheryl Customer Services.
Posted 7 months ago
Mrs
Verified Buyer
“The shoes were too tight on my left foot. I returned,them to Ilkley branch where I was advised to go up a size . The staff were more than helpful showing me insoles which did the trick.”
Helpful Report
Posted 7 months ago
J
Verified Buyer
“Love my sandels the service was prompt”
Helpful Report
Posted 7 months ago
M
Verified Buyer
“I usually purchase my footwear from Charles Clinkard being assured of their service and quality. Unfortunately I had to return my latest purchase of a pair of knee length boots as I found the foot too narrow for one of my feet. They were lovely boots and a good buy with a discount which was applicable at the time.”
Helpful Report
Posted 7 months ago
Charles Clinkard is rated 4.8 based on 52,852 reviews
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