So far so good. Our new EV was 6-12 weeks away at the start of the process so plenty of time for an install. After a gap of 4 weeks (could be some time taken by third party to book with BP) I received the survey text which was completed. It did feel a little clunky - it would have helped if I could have viewed the questions without submitting each step to allow mass photo taking and less time moving between each step. Yet at least the web format worked well on mobile device. The installer had a cancellation in my area so once contacted within a week or so of the survey completion the install was booked for the following day so approx. 5 weeks since car ordered. Our fitter was tidy, friendly and helpful and demonstrated the status lights, operating the trip switch etc. Happy with the job (despite my OCD noticing it's not level). We opted to fit from the mains in fuse board, fit a new RCD unit in the garage behind the fuse board in which made the run far shorter and neater as the consumer unit is inside the house. We're fortunate as a new build home - so already using 100A mains fuse and up-to-date safety consumer unit, bondings and a plastic water mains inlet - Due to this we had no delays involving the power company or other infrastructure. Now just waiting on the car to be 100% sure it is all working as expected. Account created and device serial is listed correctly at least. Regarding the website UI vs Smartcharge app I agree with others - it's feels a bit clunky - I could find no way on the website to provide my tariff price info, so this had to be done via Android phone app. I cannot yet comment how well the reporting features work so fingers crossed it will just work OK on car delivery day.