Terrible procedures in place. First of all no progress on my order until I started phoning and chasing. When I did get to speak to someone about the install, in fairness they were excellent and moved things along. This did however take a number of calls at each stage of the process. Painful but got there in the end. The fitting of charger box by third party company was initially a disaster as they scheduled in the fitting for a Friday morning and then never showed up on the day. I phoned a couple of hours after they were due to arrive and they said there had been an admin mix up and in fairness they suggested to come out on the Sunday to install. I have to say this was an good resolution and then the electrician did an excellent installation. After the installation I was given a pack of information about how to use the wall box including some basic and inadequate instructions on the Smartcharge app. There were no details on how to register, and the app didn't have a register option either. I spent hours trying to resolve this and made several calls to BP, resetting my BP passwords, reinstalling the app etc. To no avail. their customer service was useless as they didn't have any idea how to help and merely said they would pass on my case to someone else. I still have not heard anything back. However, 3 days after the install I receive a welcome email, which enables me to login and access the app. Everything now works but why on earth could they not tell me that I needed to wait for an email and I would have saved myself hours of chasing and frustration. Think very hard before using BP! This is an amateur operation from what should be a top tier company.