It has taken 3 months to get a date for the installation, I had sent through all of the required photos and information and had chased repeatedly. Eventually Mohammed contacted me (after I had gone back to the dealer to ask for a complaint escalation). I re-sent exactly the same photos and he was able to arrange everything within 48 hours! He left it that the Bookings team would be in contact with me within days, I contacted him 10 days later as I hadn't heard anything, he confirmed that they had booked to do the work tomorrow and so I have had to take emergency leave to be at home when they arrive. Mohammed has been excellent but overall a very poor service,