Name: Chapelle Jewellery
Address: 24 Park Road, Uxbridge, London, London Borough of Hillingdon
Rating: 4.70

“I ordered a watch online, but it was not quite what I expected when it arrived. I returned it and was given an immediate acknowledgement of its return, and a refund arrived very quickly.”

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Posted 8 years ago

Thank you for your review. I'm sorry you didn't like the watch. I hope you find the perfect one soon - let us know if we can help! Kind regards.

Posted 8 years ago

“Best price due to the cheap pound. Relative fast delivery. Made my partner very happy with the Baby-G!”

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Posted 8 years ago

Thank you for your review, I'm so glad you were happy with our prices and your partner was happy with your choice! Kind regards.

Posted 8 years ago

“They were very good at answering my detailed questions about the item I was interested in. This made it easier to decide if it was the right product to buy as a gift.”

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Posted 8 years ago

We know that choosing the right item can be hard so we're always happy to answer any questions. I do hope the watch was well received! Kind regards.

Posted 8 years ago

“A good reduction on other outlets. However I do think when you are spending £300 that postage should be free! Second time I have bought from online having used shop in Street. Would use again for sure!”

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Posted 8 years ago

Thank you for your review. It's always nice to hear from a repeat customer! We currently only offer free postage on orders over £500 but I will definitely pass on your recommendation to consider lowering this in future. Kind regards.

Posted 8 years ago

“Quick and easy to order and the watch was delivered within three days, only thing I would say is that I did not receive any email Confirmation of the order and I did phone to check that the order had gone through as I thought this was a little unusual as you always get some kind of confirmation when Internet shopping.”

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Posted 8 years ago

Thank you for your review. I'm sorry that you did not receive our confirmation or dispatch emails. I have checked your order on our system and they were sent so I am very concerned they didn't get through. Usually this means the have gone to a junk folder but if you order from us again and don't receive them please do get in touch as our team will always be happy to help. Kind regards.

Posted 8 years ago

“Looks really good quality, pearls are real and good condition, will have to see how well it lasts but all looks good!”

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Posted 8 years ago

Thank you for leaving a review and letting us know you are pleased with your new bracelet. Do get in touch if you require anything else or if you are interested in the matching necklace in future. Kind regards.

Posted 8 years ago

“I'm from Singapore and recently purchased a watch. Overall i'm satisfied just disappointed at the bumps on the original tin like box. The product which is bubble wrapped and working fine together with all the original contents that are inside. Delivery was prompt as mentioned. To international consumers looking to make purchase here, I would give it a thumbs up.”

Chapelle Jewellery 4 star review on 16th July 2016

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Posted 8 years ago

Hi, thank you so much for your review. I am so glad that you are happy with your new watch and the speed of our service. I believe the dimples in the tin are part of the pressed shape of the design but if I have misunderstood please do contact customerservices@chapelle.co.uk so that we can look into this further for you. Kind regards.

Posted 8 years ago

“I order up a pair of white gold ear rings as an anniversary present .The delivery was quick . Sadly i was less impressed with the earring first they are alot smaller than i expected and secondly after only wearing 3 times one of the backs has come off. So I how have to find some white gold butterflies back before my wife can wear them again”

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Posted 8 years ago

Hi, I'm so sorry to hear you were disappointed in the size. We do include dimensions for our products in the details table and the ones listed for these earrings are correct for the ones I have here. If yours are smaller please get in touch and we will happily look into this further for you. If you contact our customer service team we can also provide replacement earring backs if required. Do let us know if we can help. Kind regards.

Posted 8 years ago

“Good quick sevice”

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Posted 8 years ago

Thank you for taking the time to get in touch and leave a review.

Posted 8 years ago

“The watch I ordered arrived earlier than I expected and it was as described. I was very pleased with the speed of delivery and would have given 5 stars except that I think service could have been a bit better if I'd been given dispatch notice by email so I'd know when to expect arrival. It was lucky that I was working from home all week that week, but if I hadn't been, this lack of information woudld have been an issue. I would definitely consider buying from Chapelle again.”

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Posted 9 years ago

Thank you for your review. We do send an email notification with the tracking reference when every order is dispatched so I am unsure why this doesn't seem to have been received. Could it have gone to your junk folder? If you do order from us again and don't receive this email you can always contact our customer services team who will happily keep you updated. Kind regards.

Posted 9 years ago

“Good service,very helpful staff in store.”

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Posted 9 years ago

“Perfect Service!”

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Posted 9 years ago

I am sorry you were unhappy with the POLICE strap but pleased we were able to order a new one for you. If we can be of any assistance in the future do get in touch. Kind regards, Sarah

Posted 9 years ago

“Fast delivery”

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Posted 9 years ago

“good service”

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Posted 9 years ago

Service rating :I'm so sorry to hear that you have lost one of your earring backs. As a gesture of good-will I will send you out a new pair of butterfly backs in the post today. I have tested them against another pair of earrings the same as yours and they fit securely so hopefully you will have no further problems. Kind regards, Gabby

Posted 9 years ago

“good service”

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Posted 9 years ago

Service rating :I'm so sorry to hear that you have lost one of your earring backs. As a gesture of good-will I will send you out a new pair of butterfly backs in the post today. I have tested them against another pair of earrings the same as yours and they fit securely so hopefully you will have no further problems. Kind regards, Gabby

Posted 9 years ago

“good service”

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Posted 9 years ago

I'm so sorry to hear that you have lost one of your earring backs. As a gesture of good-will I will send you out a new pair of butterfly backs in the post today. I have tested them against another pair of earrings the same as yours and they fit securely so hopefully you will have no further problems. Kind regards, Gabby

Posted 9 years ago

“On both occasions I've used the online service it has been efficient and with ease”

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Posted 9 years ago

“Returned a watch that had a missing strap loop everything went well providing I have my postage reembursed. Replacement was provided”

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Posted 9 years ago

Once again, I am very sorry for any inconvenience. I can confirm that your postage costs were refunded on the same day we exchanged your watch. Please do get in touch if we can be of any further assistance. Kind regards, Gabby

Posted 9 years ago

“Very good. Arrived as expected.”

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Posted 9 years ago

“Ordered online but felt that dispatch was rather slow compared with most online vendors. Once dispatched delivery was fairly quick. The RM tracking feature isn't much use, it only tells when the item has been delivered, which I know anyway.”

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Posted 9 years ago

Thank you for your feedback, I'm glad you are pleased with your new watch. I'm sorry you felt dispatch was slow. We received your order on the 11th and it was dispatched the next day on the 12th. I will ensure your comments are passed on. Kind regards, Gabby

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Chapelle Jewellery Reviews