Chapelle Jewellery Reviews

Name: Chapelle Jewellery
Address: 24 Park Road, Uxbridge, London, London Borough of Hillingdon
Rating: 4.70

4.7 Rating 2,826 Reviews

94 %

of reviewers recommend Chapelle Jewellery

4.7

Based on 2,826 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01895201000

Email:

customerservices@chapelle.co.uk

Location:

24 Park Road,
Uxbridge,
London
London Borough of Hillingdon
UB8 1NH

Chapelle Jewellery 4 star review on 19th March 2018

Chapelle Jewellery 3 star review on 24th January 2018

Chapelle Jewellery 5 star review on 29th December 2017

Chapelle Jewellery 4 star review on 19th December 2017

Chapelle Jewellery 3 star review on 9th November 2017

K Krause

Chapelle Jewellery 5 star review on 4th November 2017

Chapelle Jewellery 5 star review on 11th October 2017

J Leighton

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good communication and quick service”

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Posted 9 years ago

“Website was good, posting took a little while though.”

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Posted 9 years ago

Thanks for your feedback. Your order was dispatched next working day, which was Monday as you ordered on a Friday, so I am sorry for that slight delay. We are also working on adding additional dimensions to make the sizes clearer as we appreciate that it can be hard sometimes, and I have now added them to this product too. Thank you for bringing this to our attention. Kind regards, Gabby

Posted 9 years ago

“Packaging and delivery was excellent, however, the Mens Citizen Promaster Wingman bracelet watch JQ8005-56E is advertised as being ecodrive. This clearly isn't the case and is misleading. I have bought the watch for my teenage son for Xmas and I'm sure he'll will be pleased with it. If on the other hand I had bought it for myself expecting ecodrive functionality I would have returned the watch. This should be corrected straight away.”

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Posted 9 years ago

Thank you for your feedback. I have just checked the listing for this watch and can't see where it is referred to as an Eco-Drive. If you could let me know where you saw this I would happy to rectify tit for you immediately and I am extremely sorry for any disappointment caused. Kind regards, Gabby

Posted 9 years ago

“Good service”

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Posted 9 years ago

“Watch similar but not identical to image on web pages, but value for money tremendous.”

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Posted 9 years ago

Thank you for your feedback. The difference between the AR3045-52E and the AR3045-52F should be that the AR3045-52E model has silver tone hands and the AR3045-52F model has gold tone hands. That stock code should definitely be the AR3045-52F model and we use the images supplied by Citizen so if there is a problem please do give me additional details and I will ensure it is rectified immediately. Kind regards, Gabby

Posted 9 years ago

“good service prompt response”

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Posted 9 years ago

I'm glad you are happy with our service but I'm sorry to hear your are experiencing problems with the crown of the watch. We'd be happy to take a look and see if there's anything we can do if you would like to send it back to us. Kind regards, Gabby

Posted 9 years ago

“Delivery and return are not free.”

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Posted 9 years ago

I am very sorry that the Bluetooth function didn't work properly. We sell a lot of this watch and have never had any previous problems. I would also like to reassure you that both your original postage and return costs were immediately refunded in full due to your disappointment. Kind regards, Gabby

Posted 9 years ago

“Transaction rapide et sans problème !”

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Posted 9 years ago

“Very good”

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Posted 9 years ago

I'm pleased you are happy with the service. Unlike other high street jewellers we do not go into 'sale periods' as our prices are always at least 30% off RRP, guaranteeing great deals all year round. Kind regards, Gabby

Posted 9 years ago

“See below”

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Posted 9 years ago

It sounds like you have definitely got the right gift but I do hope it is well received anyway! Thank you very much for taking the time to leave feedback on your order. Kind regards, Gabby

Posted 9 years ago

“Service has been good”

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Posted 9 years ago

“Goods received are as expected.”

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Posted 9 years ago

In that case I do hope that the present is well received at Christmas! Do get in touch and let us know. Kind regards, Gabby

Posted 9 years ago

“Happy with products”

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Posted 9 years ago

“Happy with products”

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Posted 9 years ago

“Product packaging was dirty and dog eared. Not food when presenting as a gift. Product was fine on inspection though”

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Posted 9 years ago

I'm really sorry to hear about this. I will send you out a new replacement Sekonda box to the address on your order today. Do get in touch if I can help with anything further. Kind regards, Gabby

Posted 9 years ago

“Fast delivery, very friendly customer service. If 'special delivery' is the only option, it should be included in the price.”

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Posted 9 years ago

I'm glad to hear you were happy about our service and speed. If I could just explain about delivery, we have to send all items over £100 by Special Delivery so it is insured and we do state this on our delivery page. Unfortunately due to our guaranteed savings we just don't have the margins to include delivery in the price. I will also pass on your comments about the picture - there will be some variation because it is a natural stone but I will check it is representative of our current stock. Many thanks for taking the time to feed back. Kind regards, Gabby

Posted 9 years ago

“Quick efficient service”

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Posted 9 years ago

“a good efficient service. Could give a little more information on delivery date.”

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Posted 9 years ago

Thank you for your feedback. We do include delivery information on all our product pages but I will speak to our developers to see if this information can be made more prominent as we are always trying to improve our customers' experience. Kind regards, Gabby

Posted 9 years ago

“We don't get disappointed with your products.”

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Posted 9 years ago

“We don't get disappointed with your products.”

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Posted 9 years ago

Chapelle Jewellery is rated 4.7 based on 2,826 reviews