Chapelle Jewellery Reviews

Name: Chapelle Jewellery
Address: 24 Park Road, Uxbridge, London, London Borough of Hillingdon
Rating: 4.70

4.7 Rating 2,826 Reviews

94 %

of reviewers recommend Chapelle Jewellery

4.7

Based on 2,826 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01895201000

Email:

customerservices@chapelle.co.uk

Location:

24 Park Road,
Uxbridge,
London
London Borough of Hillingdon
UB8 1NH

Chapelle Jewellery 4 star review on 19th March 2018

Chapelle Jewellery 3 star review on 24th January 2018

Chapelle Jewellery 5 star review on 29th December 2017

Chapelle Jewellery 4 star review on 19th December 2017

Chapelle Jewellery 3 star review on 9th November 2017

K Krause

Chapelle Jewellery 5 star review on 4th November 2017

Chapelle Jewellery 5 star review on 11th October 2017

J Leighton

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dispatch and postage quite slow.”

Helpful Report

Posted 9 years ago

Thank you for your feedback. I'm sorry to hear you weren't able to order a replacement. If you are ever unhappy with any product you order from us please do get in touch as we will do all we can to help and can often source a replacement from one of our stores, even if our website is out of stock. Kind regards, Gabby

Posted 9 years ago

“Fast and professional.”

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Posted 9 years ago

I'm glad you are happy with the service and your new watch. Thank you for taking the time to leave us feedback. Kind regards, Gabby

Posted 9 years ago

“Goo service”

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Posted 9 years ago

Thank you for your feedback. Do let us know if you feel there is any way we can improve our service or products in future. Kind regards Gabby

Posted 9 years ago

“I was a bit disappointed after ordering the ring online. The web site stated that the ring was available. As such I made the purchase. Only to be informed after my purchase that they had to get the ring from another store. This took another two weeks and as I thought I had made the purchase in time for my Son's birthday, it did not arrive in time for his special event. The web site is very mis-leading. However, the ring is very nice.”

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Posted 9 years ago

I'm very sorry to hear that you were unhappy with the delivery time for your ring. We do aim to provide as much information to our customers as possible so I'm sorry to hear that you did not feel this was the case. If I could refer you to our delivery page (http://www.chapelle.co.uk/delivery), which is linked to from every product page, it does state that rings do take longer for delivery and we try to keep our customers informed of their order's progress. I will however speak to our development team about seeing if we can make this information more prominent. Thank you for your feedback. Kind regards Gabby

Posted 9 years ago

“None”

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Posted 9 years ago

“Everithing fine.”

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Posted 9 years ago

“a little slow to arrive”

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Posted 9 years ago

Service rating :I'm glad to hear that the gift was well received and am very sorry that you thought the service was a little slow. I can see that your order was dispatched the next working day, which was a Friday, and arrived on the Monday. I'm afraid Royal Mail do not count weekends as working days which is why it may have taken a little longer than you hoped and apologise for the delay. Kind regards Gabby

Posted 9 years ago

“a little slow to arrive”

Helpful Report

Posted 9 years ago

I'm glad to hear that the gift was well received and am very sorry that you thought the service was a little slow. I can see that your order was dispatched the next working day, which was a Friday, and arrived on the Monday. I'm afraid Royal Mail do not count weekends as working days which is why it may have taken a little longer than you hoped and apologise for the delay. Kind regards Gabby

Posted 9 years ago

“Good just wish the ring could arrived bit quicker”

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Posted 9 years ago

“I was initially disappointed to discover my watch had arrived with a flat battery but Chapelle got me to send it back and it was returned within 3 days so not too bad The watch is gorgeous”

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Posted 9 years ago

I am sorry to hear the watch arrived with you with a flat battery but am pleased we were able to resolve this for you quickly. Please do get in touch if we can be of any assistance in the future. Kind regards Sarah

Posted 9 years ago

“Efficient and good service”

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Posted 9 years ago

“I have found them to give a very good service.”

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Posted 9 years ago

Service rating :I am sorry to hear the outer box was damaged. If you would like to email customerservices@chapelle.co.uk with your order number and details the team will be happy to assist you. Kind regards Sarah

Posted 9 years ago

“I have found them to give a very good service.”

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Posted 9 years ago

I am sorry to hear the outer box was damaged. If you would like to email customerservices@chapelle.co.uk with your order number and details the team will be happy to assist you. Kind regards Sarah

Posted 9 years ago

“Waiting for Returns Note to send ring back. Phoned 24th July Now 28th and no sign of it online YET.”

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Posted 9 years ago

Thank you for your feedback. I am sorry you have not received a returns note. When you received your order in the post there were two sheets of paper, one is the returns note with our returns address. This just needs attaching to the parcel and then we recommend you return the item using a Royal Mail signed for service to insure it whilst it is in the postal system. In case you do not have the paperwork I will email you a copy of both sheets this morning. Kind regards Sarah

Posted 9 years ago

“Quick delivery although wasn't able to track it, don't know if that was a Royal Mail issue though.”

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Posted 9 years ago

“Turned up no problem.”

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Posted 9 years ago

“Service was ok.”

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Posted 9 years ago

“Service was ok.”

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Posted 9 years ago

“I got the watch within 5 days. but i would like to be told when it will come. The date or day.”

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Posted 9 years ago

“The article arrived promptly in good packaging”

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Posted 9 years ago

Chapelle Jewellery is rated 4.7 based on 2,826 reviews