Chapelle Jewellery Reviews

Name: Chapelle Jewellery
Address: 24 Park Road, Uxbridge, London, London Borough of Hillingdon
Rating: 4.70

4.7 Rating 2,826 Reviews

94 %

of reviewers recommend Chapelle Jewellery

4.7

Based on 2,826 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01895201000

Email:

customerservices@chapelle.co.uk

Location:

24 Park Road,
Uxbridge,
London
London Borough of Hillingdon
UB8 1NH

Chapelle Jewellery 4 star review on 19th March 2018

Chapelle Jewellery 3 star review on 24th January 2018

Chapelle Jewellery 5 star review on 29th December 2017

Chapelle Jewellery 4 star review on 19th December 2017

Chapelle Jewellery 3 star review on 9th November 2017

K Krause

Chapelle Jewellery 5 star review on 4th November 2017

Chapelle Jewellery 5 star review on 11th October 2017

J Leighton

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was efficient.”

Helpful Report

Posted 9 years ago

Service rating :Thank you for leaving us feedback and I am sorry to hear you were disappointed by the Hot Diamonds packaging. As we are authorised stockists of clearance Hot Diamonds lines, each item in the range is sold in the packaging supplied to us by Hot Diamonds. I do hope that the gift is well received and if we can be of any assistance in the future do get in touch. Kind regards Sarah

Posted 9 years ago

“Delivery was efficient.”

Helpful Report

Posted 9 years ago

Thank you for leaving us feedback and I am sorry to hear you were disappointed by the Hot Diamonds packaging. As we are authorised stockists of clearance Hot Diamonds lines, each item in the range is sold in the packaging supplied to us by Hot Diamonds. I do hope that the gift is well received and if we can be of any assistance in the future do get in touch. Kind regards Sarah

Posted 9 years ago

“staff extremely helpful over the phone”

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Posted 9 years ago

“Normally good products and service.”

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Posted 9 years ago

Thank you for your feedback. I am really surprised to hear that you are disappointed with the Diamore pendant. As it is sterling silver, not plated metal the appearance shouldn't change dramatically after a couple of times of being worn. If you would like you can return the item for us to take a look at and find a solution for you. The return address is on your paperwork, or you can email customerservices@chapelle.co.uk for more information. Kind regards Sarah

Posted 9 years ago

“Good delivery service”

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Posted 9 years ago

I am really pleased to hear you are happy with your purchase of the Retro Casio watch. Thank you for taking the time to leave us feedback and do get in touch if we can help at all in the future. Kind regards Sarah

Posted 9 years ago

“The customer service was excellent but the website crashed a few times when I first tried to order which was frustrating”

Helpful Report

Posted 10 years ago

Thank you for leaving us feedback and I am pleased to hear you were happy with the customer service you received. I am sorry to hear that the website crashed for you and I have passed this on the our technical team to look in to. Please do get in touch if we can be of any assistance in the future. Kind regards Sarah

Posted 9 years ago

“Easy purchase and ok delivery time frame”

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Posted 10 years ago

Thanks for leaving us feedback; we do agree, the Canadian Ice collection is lovely. The central round brilliant cut diamond in this ring has been laser inscribed with a unique number and this is shown on the certificate in the top right hand corner and begins with CID. This is a feature of Canadian Ice diamonds and it means you can be confident of the diamond's origin. The certificate card and verification codes on the bottom right hand corner of the certificate card are needed if you would like to verify your diamond at www.canadianicediamonds.ca. I hope this helps but if you do have any questions, please get in touch. Kind regards Claire

Posted 9 years ago

“Quick delivery well packed will shop again”

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Posted 10 years ago

“good choice of silver jewellery that you wouldnt normally find in the high street.”

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Posted 10 years ago

“Delivery was very good, good packaging and the item is very pretty.”

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Posted 10 years ago

Thank you for taking the time to leave us feedback and I am sorry to hear of the issues you have encountered with your purchase. If you would like to return it to us we can exchange or refund the item for you. Kind regards Sarah

Posted 9 years ago

“i phoned after 21 days was told "any day soon". 30 days still not arrived. Phoned again. Week until christening. Emma chased it up and it arrived just in time.”

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Posted 10 years ago

I am sorry to hear there was a delay in delivering your personalised bangle but really pleased that Emma was able to chase this up for you and that it arrived in time. I hope the Christening went well and do get in touch if we can be of any assistance in the future. Kind regards Sarah

Posted 9 years ago

“Good delivery”

Helpful Report

Posted 10 years ago

Thank you for leaving us feedback and I am sorry to hear you are not happy with your purchase. We know it is really hard to get a good understanding of the size and feel of an item when buying from a picture which is why we include the dimensions in the details table; but I am sorry that they were not what you were expecting. If they are still sealed in the bag then please feel free to return them to us for an exchange or a refund. If we can be of any assistance please do contact us. Kind regards Sarah

Posted 9 years ago

“Very good service and very efficient”

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Posted 10 years ago

“Good value”

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Posted 10 years ago

“- Quick delivery - goods look of good quality - we would buy from Chapelle Jewelry again.”

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Posted 10 years ago

“- Quick delivery - goods look of good quality - we would buy from Chapelle Jewelry again.”

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Posted 10 years ago

“Fast and efficient”

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Posted 10 years ago

“First time customer - just an easy, hassle free online purchase. Specifically was looking for Blue Lace Agate & a dragonfly - found them both in a very reasonably priced delicate pendant. Will be now one of the sites I browse through periodically.”

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Posted 10 years ago

Thank you so much for leaving us such positive feedback. It is great to hear you are happy with your experience of shopping online at Chapelle. We guarantee savings of at least 30% off the RRP across our entire range of jewellery and watches so do pop back in the future to make the most of the great savings on offer. If we can be of any assistance please do get in touch. Kind regards Sarah

Posted 9 years ago

“Items much smaller than on than appeared e website. Pictures not true to size”

Helpful Report

Posted 10 years ago

Thank you for your comments. We understand that it is hard to get an idea of the size of the item from the photograph so we do have the jewellery dimensions listed in the table of details for the earrings. If the items are unsuitable and still sealed in the bag then please do return them for a refund or an exchange. Kind regards Sarah

Posted 9 years ago

“Items much smaller than on than appeared e website. Pictures not true to size”

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Posted 10 years ago

Posted 9 years ago

Chapelle Jewellery is rated 4.7 based on 2,826 reviews