Chapelle Jewellery Reviews

Name: Chapelle Jewellery
Address: 24 Park Road, Uxbridge, London, London Borough of Hillingdon
Rating: 4.70

4.7 Rating 2,826 Reviews

94 %

of reviewers recommend Chapelle Jewellery

4.7

Based on 2,826 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01895201000

Email:

customerservices@chapelle.co.uk

Location:

24 Park Road,
Uxbridge,
London
London Borough of Hillingdon
UB8 1NH

Chapelle Jewellery 4 star review on 19th March 2018

Chapelle Jewellery 3 star review on 24th January 2018

Chapelle Jewellery 5 star review on 29th December 2017

Chapelle Jewellery 4 star review on 19th December 2017

Chapelle Jewellery 3 star review on 9th November 2017

K Krause

Chapelle Jewellery 5 star review on 4th November 2017

Chapelle Jewellery 5 star review on 11th October 2017

J Leighton

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service excellent Communication well informed by email”

Helpful Report

Posted 5 years ago

“I was very satisfied with the process of the online booking and the goods when they arrived.”

Helpful Report

Posted 5 years ago

We appreciate the time you have taken to leave a review and are pleased you are happy with your purchase. Thank you for shopping with Chapelle.

Posted 5 years ago

“I was very impressed with the price and the speed of delivery. Sadly when my watch arrived it did not work so took it to jewellers and had to pay £14.95 for a new battery. This was better than having to send it back and pay postage!”

Helpful Report

Posted 5 years ago

Thank you for your review. We're very sorry to hear about the battery. Please do let us know if have any issues with the watch, as we will always endeavour to resolve them. Thank you for shopping with Chapelle.

Posted 5 years ago

“Everything could have been perfect about this purchase. The watch is great and the shipping was fast. However the guy who handled the shipment WRONGLY and put down the delivery address and the watch ran the risk of returning back to the UK. Lots of effort were needed to make it right before I actual received it. This why a star is taken out of it.”

Helpful Report

Posted 5 years ago

Thank you for your review, Chin. We're sorry to hear of the issues with delivery. However, we're pleased to hear you are happy with your purchase. Thank you for shopping with Chapelle.

Posted 5 years ago

“They were friendly and helpful on the telephone when I called to check on my delivery because unfortunately I didn't get notification that my order had been despatched.”

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Posted 5 years ago

Thank you for taking the time out to leave a review. We are sorry to hear that you didn't receive notification of dispatch. This will be fed back and investigated.

Posted 5 years ago

“Good value item,speedy delivery”

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Posted 5 years ago

“Gift for friend - she really liked it”

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Posted 5 years ago

Thank you for taking the time out to leave a review. We're so pleased to hear you found the perfect gift for your friend. Thank you for shopping at Chapelle.

Posted 5 years ago

“I've been looking for a while to replace my everyday watch, I knew what I wanted and couldn't find anything in the high street shop. Found exactly what I wanted with Chapelle, ticked all the boxes and the checkout and delivery was easy and swift. Very happy.”

Helpful Report

Posted 5 years ago

Thank you for taking the time out to leave a review. We are glad to hear we had just what you were looking for.

Posted 5 years ago

“I am very please with my Bulova watch, it arrived promptly and well packaged. Would have been happier if the watch had been adjusted as I requested and if the guarantee card had been completed.”

Helpful Report

Posted 5 years ago

Thank you for your review. We're glad to hear you are happy with your Bulova watch, however we do apologise that it was adjusted and this will be fed back to our team. Thank you for shopping with Chapelle.

Posted 5 years ago

“Good price, good service and acceptable delivery. I would add that although delivery was within 48 hours (as stated) the dispatch time was slow compared to some vendors I have shopped with.”

Helpful Report

Posted 5 years ago

Thank you for taking the time out to leave a review. We welcome your feedback about our dispatch time and will certainly review this. Thank you for shopping with Chapelle.

Posted 5 years ago

“Great service from your online team and very happy with my purchase”

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Posted 5 years ago

“Watch arrived on time, when they said it will. Unfortunately website not always reflect actual stocks levels.”

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Posted 5 years ago

“Good service. Item was delivered on time”

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Posted 5 years ago

“My ordered was dispatched quickly. The necklace was beautiful, however, the clasp is difficult to use.”

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Posted 5 years ago

“excellent customer service on the phone, but some rings not available”

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Posted 6 years ago

“UNBOXING Citizen Signature Grand Touring (Chapelle Jewellery): https://youtu.be/v_aFBgQd_l0 Delivery to Poland - 5 days The condition of the watch - a few small scratches. I suspect that this is the model that stood at the exhibition (39 %OFF)”

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Posted 6 years ago

“Lovely piece of jewellery, good quality and a decent price. Only let down was paying for delivery (supposed to be 48hr turn around) yet did not receive for over a week after item was ordered. There was communication regarding this, but only after purchase.”

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Posted 6 years ago

“Very easy to order although there were problems with Chapelle's suuplier getting jewellery in, so in my case it was delayed and then on top of that, arrived damaged in an unsellable condition. This is not Chapelle's fault I hasten to add, who kept me informed throughout with good customer service. The order was actually a birthday present which got here a bit late but the recipient is very pleased now she has finally received it!”

Helpful Report

Posted 6 years ago

Good morning, I am glad to hear you are happy with the item purchased from us and our service. We do look forward to hearing from you again. Kind regards, Chapelle Jewellery.

Posted 6 years ago

“Quick delivery and kept up to date with the order. Beautiful jewellery. Would be 5 stars, however I bought this necklace as a replacement for the necklace my Nan got me for christmas. The original fell off my neck during a shopping trip and so I lost it. Whilst littering about the house a few days aho, this replacement did the same. Seems to be a glitch with the clasp on the chain where it keeps coming loose and falling off. Will have to get a replacement chain as I don't want to risk losing another beautiful locket. Otherwise, great service, would recommend the company and will consider for future gifts for family and friends.”

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Posted 6 years ago

“Pleased with Hot Diamonds pendant ordered although the chain was quite a lot thinner in real life. Ordered for next day delivery but item was out of stock. Called Chapelle and the postage was refunded. Would definitely order again.”

Helpful Report

Posted 6 years ago

Good morning, I am glad to hear you are happy with the item purchased from us and our service. We do look forward to hearing from you again. Kind regards, Chapelle Jewellery.

Posted 6 years ago

Chapelle Jewellery is rated 4.7 based on 2,826 reviews