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Cutting Edge Skirting Reviews

4.5 Rating 731 Reviews

85 %

of reviewers recommend Cutting Edge Skirting

Company Reviews

Product Reviews

4.5

Based on 731 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Cutting Edge Skirting 4 star review on 25th February 2024

Cutting Edge Skirting 5 star review on 3rd February 2024

Cutting Edge Skirting 5 star review on 8th June 2023

Cutting Edge Skirting 5 star review on 11th April 2023

Cutting Edge Skirting 5 star review on 11th April 2023

Cutting Edge Skirting 5 star review on 25th March 2023

Richard Burdett

Cutting Edge Skirting 5 star review on 5th March 2023

41

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product is good, the skirts are well made and well finished. Service though, no email to say order dispatched, no confirmation of when delivery will be made. Given that 4.2m lengths of skirting boards can’t be left in a convenient place notice of when a delivery will be received is essential.”

Posted 2 months ago

Dear Customer, Thank you for your review, we are sorry to hear you had this experience with us, we will take your feedback on board. Thanks - Emily

Posted 1 month ago

“Skirting and architrave were good value until I had to pay £90 delivery to get it before Christmas, even though I was willing to wait the 5 working days for delivery that were still available. Also, I phoned immediately after I placed the order to ask for two lengths to be rebated (my fault I know) and was assured that this would happen, upon delivery it had not, most annoying. I appreciate that they were busy, but I feel as though they do not have that 'customer touch' necessary when someone (non-trade) is spending £600”

Posted 3 months ago

Dear Customer, Thank you for your review, we are sorry to hear about your experience when getting in touch with us, we try our best to help all customers in any way that we can. Your feedback has been passed on. Thanks - Emily

Posted 1 month ago

“Helpful and polite on the phone. But I'm writing this 14 days after ordering/paying and still waiting for the delivery, so I couldn't tell you what their product is like.”

Posted 5 months ago

“Most of my Edwardian skirting has been great but a couple of lengths were damaged.”

Posted 7 months ago

Hi Natasha, Thank you for your feedback. I am sorry to hear your order arrived with damage. Please send us any images of damaged boards and we will look at getting these replaced. Kind regards, Oliver.

Posted 7 months ago

“Great service ahead of time and very prompt delivery (I did pay extra for this). Unfortunately all 60m of skirtings and architrave where I paid extra to be pre primed, were heavily mottled due to an error in the manufacturing process resulting in 7 hours of sanding to bring them up to a decent standard. The priming cost was refunded however the additional stress and workload to fix this unnecessary mistake would mean I go elsewhere in future.”

Posted 8 months ago

Hi Ben Thank you for taking the time to leave a review. We have passed your feedback over to the production team, this is not accepted at all. They have apologised for the inconvenience this has caused yourselves. Your feedback is recorded for education purposes. - Mandy

Posted 8 months ago

“Great product… Delivery guys were extremely rude thou”

Posted 8 months ago

Hi Marc Thanks for your feedback. I am sorry to hear you've had a negative experience with the driver. I have contacted the third party courier to investigate your delivery. - Mandy

Posted 8 months ago

“Quality product but the delivery service absolutely shocking”

Posted 10 months ago

Thank you for sharing your feedback regarding your recent order of skirting boards. We are pleased to hear you are happy with the quality of your goods. We appreciate your patience and understanding during the unexpected delay in delivery. We would like to clarify that we dispatched your order on time, as per our standard procedures. However, unfortunately, we encountered an unforeseen delay with our third-party courier, which was beyond our control. We understand that this delay caused inconvenience and frustration, and we sincerely apologize for the inconvenience caused. Kind regards, Oliver.

Posted 9 months ago

“Order arrived within the specified timeframe, however some skirtings were damaged during delivery due to the ends of the skirtings not being protected with anything... wouldn’t take much to just add some card on the ends to prevent this (did notice others had experienced this also reading after reading the reviews before ordering)”

Posted 11 months ago

Hi Dan, Thank you for your review. I am sorry to hear that your boards arrived damaged. If you would like, you can send us some images of the damage and we can forward them to our technical team for review. Kind regards, Oliver.

Posted 11 months ago

“Good Customer services, good product but delivery took over 2weeks.”

Posted 11 months ago

Hi Iain Thank you so much for taking the time to leave a review! We really appreciate your feedback. I am sorry if there was a delay in getting your order to you, please send us your order number and we can look into this for you. Your review is very valuable to us, as it helps us to understand what we're doing right and where we can improve. We're always striving to provide the best possible experience for our customers, and your feedback is a crucial part of that process. Kind regards, Oliver

Posted 11 months ago

“Still waiting on goods to be delivered. Would have expected to have arrived by now.”

Posted 11 months ago

Hi Simon, I am sorry that your order has not yet arrived. Please send us an email with your order details and we will let you know when we can get these delivered. Kind regards, Oliver.

Posted 11 months ago

“Ordered 2nd of April. Today is the 15th and it still hasn’t arrived… no communication explains the delay. I did call up and was told it would be delivered yesterday”

Posted 1 year ago

Hi Alexander, Thank you for your review. Please accept my apologies if your order is late. Please send us an email with your order details and I will look into where this order is for you. Please be assured we try our hardest to keep customers as up-to-date with delivery information as possible. Kind regards, Oliver.

Posted 11 months ago

“My order booked with expected delivery of 4 to 6 days. I was hoping for 4 but delivery wasn;t until day 8. The skirting and architrave was well packaged but still had damaged edges when I unpacked it”

Posted 1 year ago

Hi George, Thank you for your review. Please note that all advertised lead times are working days and with the bank holiday, this has meant that orders are taking slightly longer to be delivered. If you have paid an express delivery charge and feel the order has arrived late, please send us an email and we can look at getting the cost refunded for you. Kind regards, Oliver.

Posted 11 months ago

“Quality and delivery was good, however we paid additional to have our order primed, expecting it to be ready to paint, which it was not. I have had to sand the items to acheive a decent smooth surface. This I feel should have been indicated on the item descriptions.”

Posted 1 year ago

Hi Steve, Thank you for your review. I am sorry to hear that you are unhappy with the priming on your order. If you would like to send us some images, please do and we can have a look at them for you. Kind regards, Oliver.

Posted 1 year ago

“xxxxxxxxxxxxxxxxx”

Posted 1 year ago

“Priming leaves a lot to be desired and edges are very rough compared to others. Medium quality at best.”

Posted 1 year ago

Hi there, Thank you for your review. I am sorry to hear you are unhappy with the finish of your product. If you would like, you can send us images of any issues you have and we can get these passed onto the technical team for review. Kind regards, Oliver.

Posted 1 year ago

“Have purchased from here a few times now and although the quality of the product is never in question, there has always have difficulty with deliveries. Never on time even when “fast shipping” has been paid for. I’ve also had 2 orders “lost” in the past which has caused delays with fitting therefore causing consequences for my company. No one seemed too bothered when I calling to ask what was happening and your primary courier Tufnell’s are literally impossible to contact when trying to find out from them, therefore leaving a bad taste. Poor.”

Posted 1 year ago

Hi there, Thank you for your review I am sorry to hear that we had difficulties delivering this order. Please send us an email and we will look into this for you. Kind regards, Oliver.

Posted 1 year ago

“Very pleased with the service prompt delivery Only problem was they took payment out twice but did repayment once I’d told them But if I hadn’t checked my bank would they have noticed I think not”

Posted 1 year ago

Hi Ian, Thank you for your review. I am sorry that the funds for your order were processed twice. This was a problem with the merchants' systems, and we have since resolved this issue. Kind regards, Oliver.

Posted 1 year ago

“Was happy to source a match for our existing skirting however the primed finish is very rough in places so it will need sanding before the final paint coat and the ends of the lengths of skirting were a bit damaged.”

Posted 1 year ago

“The edges and sides of the architraves need preparation ie sanding down pre painting. This should have been done at source pre primming, not at all what I expected???”

Posted 1 year ago

“My order was dumped down the side of my house, my builder was on my property at the time of delivery and didn't know they'd been delivered no acknowledgement from driver. I've lost 16" of skirting board due to damage, as the packaging was opened.”

Posted 1 year ago

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Cutting Edge Skirting is rated 4.5 based on 731 reviews