Celtic Sustainables Reviews

Name: Celtic Sustainables
Address: Unit 3, Parc Teifi, Cardigan, Ceredigion
Rating: 4.89

4.9 Rating 3,342 Reviews

98 %

of reviewers recommend Celtic Sustainables

4.9

Based on 3,342 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01239 777009

Email:

info@celticsustainables.co.uk

Location:

Unit 3,
Parc Teifi,
Cardigan
Ceredigion
SA43 1EW

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Celtic Sustainables 5 star review on 7th February 2025

DAVID S

Celtic Sustainables 5 star review on 31st December 2024

Hugh A

Celtic Sustainables 5 star review on 18th November 2024

Susan M

Celtic Sustainables 5 star review on 21st September 2024

Angela J

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service is first class. I wanted to change my order and sent an email and they rang to assure me that they had amended the order. The paint arrived quickly. Very impressed with their customer care.”

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Posted 16 hours ago

“My goto company for heritage materials. Reasonably priced but really speedy delivery and quality packaging”

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Posted 18 hours ago

“Goods were delivered promptly and efficiently -would highly recommend”

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Posted 1 day ago

“I live in a thatched house the paint help the walls breathe as well as looking good”

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Posted 4 days ago

“Good product and service”

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Posted 5 days ago

“Excellent service Arrived on time, well packed Answered the telephone when I had a query about my order! Being able to phone a company is getting more and more difficult so thank you for that. Would definitely order again”

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Posted 1 week ago

“Great customer service and even better products. Just marvellous people to deal with. Thanks.”

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Posted 1 week ago

“Fast delivery from this company .”

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Posted 1 week ago

“Prompt delivery. Very competitive pricing.”

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Posted 1 week ago

“not happy with the order as it was sent out without the colour. just base coat was sent. although you sorted this out and sent the correct colour the following day this was a cost to me as the painter could not do his work and had to be sent elsewhere just to keep him busy at a loss to me”

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Posted 1 week ago

“This product differs from a normal paste; however, once you understand how much of the product you need to undertake the work you have, which can be a minuscule amount from the small package of product. Upon application, the product has been effective (so far!). To work out how much of the product you need, some might find their O-level maths is not adequate.”

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Posted 1 week ago

“They were able to deliver on a specified day and able to deliver a small quantity with much lower delivery cost than competitors selling the same product.”

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Posted 1 week ago

“I ordered 5 tubs of lime putty which were delivered to my father’s on a pallet. They were wrapped in black plastic with no obvious signs of damage. However when we unwrapped the plastic a mess awaited us. 3 tubs had been damaged ( probably by a fork lift truck). 1 tub was crushed at the side near the top, and the contents had spilled all over the other tubs. The second damaged tub had the seal broken. The third wasn’t bad. I sent a message via PayPal, saying the 2 tubs were damaged. (I did not mention the 3rd as it was minor) . The refund offer didn’t even cover the price of 2 tubs. In their opinion the damage wasn’t a problem as the lime putty was still usable. (There was only half left in the badly damaged tub! ) I then asked PayPal to intervene, and received another offer, which I accepted. After their response to my review, they are lucky that I didn’t leave 1 star. What happened to the apology!”

Helpful Report

Posted 2 weeks ago

Dear S M Hart, The first we heard of any issue was not through direct contact from you, but via a PayPal dispute with some images and the message: “The palette must have been sent out damaged as there was no obvious damage before unwrapping.” No attempt was made to contact us beforehand. From the photos provided, we initially believed only one tub was damaged and promptly offered a full refund for that tub, plus an additional £10 as a goodwill gesture. When you later confirmed that two tubs were affected, we increased the offer to cover both, plus the inconvenience. Ultimately, you accepted our refund offer through PayPal, resolving the case. Our comment about the putty still being usable was intended as practical advice about not wasting usable materials, not as a dismissal of the issue; we offered a refund precisely because we took the damage seriously. Kind regards, Celtic Sustainables team

Posted 1 week ago

“Can not fault service or product. Arrived in 24 hrs I bought the Earthborn paint . Decorator was very impressed with the paint, it covered our lime render really well and better value than other well known brands Thank you”

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Posted 2 weeks ago

“Easy to use website, good value and prompt delivery. What more could you want?”

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Posted 2 weeks ago

“How refreshing to find a company that actually cares about their customers and goes out of their way to be helpful and informative! My initial email enquiry to Celtic Sustainables was responded to almost immediately, and with clear unbiased advice and no sales pressure! Fantastic! (I needed help to choose the correct lime mortar for pointing my Indian sandstone patio). I placed my order and it was received within a couple of days ... with huge thanks to Sarah's immediate telephone assistance in verifying delivery arrangements with the courier. The selected Cornerstone Drymix proved to be the perfect choice, and enabled me to achieve a great finished job. I have no hesitation in giving anyone my highest recommendation to use Celtic Sustainables ... for a great professional service and supply of great products.”

Celtic Sustainables 5 star review on 5th July 2025

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Posted 2 weeks ago

“I recently ordered a Noblesse Slimline Waterbut with a 3P Filter Collector with fitting kit, and the package was delivered a few days later. I installed a couple of these a few years ago and they have worked well (and looked smart), providing essential water for the garden during long periods without rain. The instructions for installation are easy to follow and relatively straightforward for someone with basic tools – I found a little silicone spray helped to work the hose onto the connectors. Excellent product; efficient ordering process and promp delivery.”

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Posted 2 weeks ago

“Very happy with swift delivery and beautiful paint.”

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Posted 3 weeks ago

“Reliable and fast delivery”

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Posted 3 weeks ago

“Fast efficient service. Thanks”

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Posted 3 weeks ago

Celtic Sustainables is rated 4.9 based on 3,342 reviews