Celtic Sustainables Reviews

Name: Celtic Sustainables
Address: Unit 3, Parc Teifi, Cardigan, Ceredigion
Rating: 4.88

4.9 Rating 3,509 Reviews

98 %

of reviewers recommend Celtic Sustainables

4.9

Based on 3,509 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01239 777009

Email:

info@celticsustainables.co.uk

Location:

Unit 3,
Parc Teifi,
Cardigan
Ceredigion
SA43 1EW

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Celtic Sustainables 5 star review on 18th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Celtic sustainable service has been really good but with the Lime Green Solo plaster products, you really, really need to be careful with this product. The warning on the packet isn’t sufficient enough. “May cause skin irritation” doesn’t really cover what this stuff can actually do to your skin. My hands were disintegrating before my eyes and it was very difficult to wash off. A better, stronger warning as well as specific advice on how to treat the stuff once it comes into contact with your skin, is needed. I certainly would have taken better precaution had the advice been clearer. Instead, it took a couple of weeks for my hands to heal. Aside from that, I also wasn’t happy with the finish on the three walls I did managed to finish.”

Helpful Report

Posted 4 weeks ago

Thank you for taking the time to contact us and for leaving a review. We’re sorry to hear about your experience using the plaster. Lime-based products are highly alkaline and can be caustic on bare skin, particularly with prolonged contact. The severity of any reaction can vary from person to person. Appropriate PPE is essential when working with lime products, and immediate, thorough rinsing with plenty of clean water is required if skin contact occurs. This information is clearly stated on the product packaging, as well as within the technical and safety datasheets available on the product page. With regard to the finish achieved, lime plasters are sensitive to application method, background preparation, environmental conditions, and curing time. While many customers achieve a good finish with this product compared to other lime skim plasters, results can vary depending on these factors. We appreciate you taking the time to share your feedback. We will pass on your feedback to the manufacturer for their consideration. Kind regards, Celtic Sustainables

Posted 3 weeks ago

“Seem fine as a company, good that they have a large selection of lime paint. Tad pricey on the old delivery mind( we send things regularly so know the avereage rates).”

Helpful Report

Posted 4 weeks ago

Hi there, Thank you for taking the time to leave a review and for your comments on our range of lime paint. I’ve checked the delivery charge on your order and can confirm you paid £7.50, while the actual courier cost to us for that shipment was £8.34 with DPD once fuel surcharges were included. Your order was delivered on a next working day service, and in this case we absorbed part of the courier cost ourselves. We also offer free delivery on many products for orders over £50 where possible. Given the above, we believe our delivery pricing is fair and transparent, so a 1 star review based on delivery cost does feel disproportionate. I see that you didn't get on well with the lime paint. Sorry to hear that we would be more than willing to assist as best we can on this if you would like to get in touch. Kind regards, Celtic Sustainables

Posted 3 weeks ago

“Although the product was very good (but expensive) Celtic Sustainables were absolutely terrible. The delivery timescale was wrong there automated notifications miss leading at best and even when I called to try and sort it all out and was promised a Saturday delivery they couldn’t even do that. I had to contact the courier direct and collect at my own expense. The product is fine but will buy from elsewhere next time.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to leave your review. We’re very pleased that you are happy with the product, but we’re sorry to hear that the delivery experience fell short of your expectations. The particular product you ordered is fulfilled directly by the manufacturer on our behalf. For this reason, we state clearly on the product page: “Colours are mixed to order and take approximately 2–7 working days to deliver regardless of delivery option selected at checkout.” This information is displayed prominently so that customers are aware of the timescales before ordering. Your order was placed on 5th August at 5pm and dispatched later that same week, which was well within the stated timescale. I understand you chose to collect from the courier on Saturday 9th, despite our attempts to arrange delivery beforehand. Unfortunately, once goods are with the carrier, delivery scheduling is outside our direct control. Even if delivery had taken place early the following week, it would still have been within the timeframe we specify on our site. Due to software limitations on our website, we are unable to show product-specific delivery timescales at checkout. For the small number of items where delivery can vary, like this product, this information is instead highlighted on the individual product pages. We will continue to work closely with both Keim and our couriers to improve delivery reliability and communication wherever possible. Thank you again for your feedback.

Posted 5 months ago

“Product arrived damaged but it wasn't damaged in transport. The lime putty plastic container was cracked top and bottom and someone had cleary tried to tape up the cracks before putting in a plastic bag and boxing up ready for tansport. Response from company was to still use it but decant the product to another air tight container and cover it with water.”

Helpful Report

Posted 1 year ago

Hi Hazel, Thank you for leaving a review. However, the details from your review aren't accurate. We do not knowingly send goods out damaged. We do indeed tape up the filler tubs, as they are fragile. Doing this sometimes helps protect them during transit from a catastrophic split. This is our reply regarding the options offered to you: "If the product is still soft it will be fine to use, you would need to decant into an airtight container and put a layer of water on top and it will keep. I can refund you in full if you are able to use the product (we would rather it not go to waste if possible), however if it has dried out we can send a replacement, please let me know how you wish to proceed." After sending this, we have not received a reply. If you still wish to resolve this, please contact us, and we can resolve it for you. Thank you, the Celtic Sustainables team

Posted 1 year ago

“I bought this to remove a grey water based paint from my decking.... didnt do anything.... was very disappointed after reading such positive reviews.”

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Posted 1 year ago

“Very upset to find that the white paint I bought is not actually white, but a light brown colour.”

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Posted 1 year ago

Hi there, We see that you ordered a pot of "White Clay" Claypaint. Though it's not a brilliant white, it's certainly a shade of white rather than brown, as you have described. We would love to know if there is an issue here, whether it be a picking error or a problem with the tin supplied by the manufacturer, as this is the first time we have been made aware of your issue. Kind regards, Celtic Sustainables

Posted 1 year ago

“BEWARE DOES NOT ACCEPT RETURNS Very disappointed that this company will not accept a return on a coloured paint from Earthborn (that was a colour from their range not bespoke). I didnt realise my decorator had already bought paint so now have no need of this and am left >£50 out of pocket.”

Helpful Report

Posted 2 years ago

Hi Jessica, Apologies for not accepting the return on this occasion. Coloured paints are tinted to order (even ones on the colour card) and are ineligible for return as per the terms on conditions. Standard stock items we do accept returns within 30 days of delivery. However, despite this, we do sometimes accept returns for items on a case-by-case basis for resale at a reduced rate in our shop. In this case, a large tin of dark blue eggshell would be tough to sell at any reasonable price, which is why on this occasion we declined the return as per our terms and conditions. Kind regards, Celtic Sustainables

Posted 2 years ago

“I asked for a delivery big mistake as they use Hermes to deliver which means that lots of items do not get delivered. every other delivery company (Royal Mail, Amazon etc) has no problems but Hermes despite specific instructions does not appear to be able to deliver and is happy to walk away without making any attempt to call or leave a card”

Helpful Report

Posted 2 years ago

“Returned item still not refunded , told to contact my bank , who say it’s nothing to do with them. Very poor , will have to take up with trading standards I think.”

Helpful Report

Posted 3 years ago

Hi Jamie, I can confirm that we initiated the refund on the day the item was returned, we sent over information to show the initiation of the refund on our side. It does take a few days (3-5 working days) for the banks to clear funds back into your account for this particular payment provider, as of right now we are within the 4th working day since we started the refund process. Others take much longer, some shorter. This is normal across the industry and entirely outside the merchant's control. https://www.opayo.co.uk/support/32/how-to-get-my-transaction-refunded More information regarding refund processes from the provider that we use. Regards, Celtic Sustainables

Posted 3 years ago

“No notice with delivery time or day good job the customer was in very poor Communication.”

Helpful Report

Posted 3 years ago

“Order #70765 I bought 7 rolls of 100mm thick cosywool sheep wool. When I unpacked it I found out it is a half of the thickness I ordered with the coverage area assigned to 100mm pack - 50mm thick not 100mm as on the pack. I had got half of my order. I need to put it in two layers which as a result I am able cover only half of the area. The rolls are not longer. Half of thickness means half of area to cover to achieve the desired thickness - simple math. Absolutely disappointed that you sell these packs as 100mm. It is easy to check it even unpacked as the rolls are half of weight. A sheep wool has its weight and believe or not 50mm roll's weight differs from 100mm. Total scum. On the packaging state 21kg for 7 rolls. Really? 21kg ? It should be close to 40kg, not 20kg. I paid for 100mm thick wool and received 50mm with 100mm coverage per roll.”

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Posted 3 years ago

“Easy to order, fast delivery, product as advertised.”

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Posted 3 years ago

“Unfortunately the very thin plastic container holding the lime putty, split in transit. As a result the putty dried out.”

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Posted 4 years ago

“Quite happy to take my money, however no delivery after 10 days and not answering the phone. Clearly having problems and recommend avoiding using this business until they get things sorted. Don't like writing this review but the above appear to be the facts.”

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Posted 4 years ago

“Having bought a rainwater diverter via this companies website which in fairness the quality looks fine but dimensions stated as to which size downpipes this will fit are misleading as when I went to install on my 'regular size' downpipe being the same commonly fitted all over England it would not fit. What's even more frustrating having now emailed this company TWICE & telephoned no less than FOUR times each hearing a very apologetic receptionist sadly the 'person' I need to speak with to return this item has NEVER replied to my emails or telephone calls therefore I strongly recommend if buying one of these divertor products you purchase from a reputable firm NOT this one.”

Helpful Report

Posted 4 years ago

“particullary this banner (Reviews) is anoying as it is covering text and does not go away after pressinf 'X'...”

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Posted 5 years ago

“A system of ordering and then picking up from your site would have been preferable to sending the product all the way to Swansea and back again several days later .not very environmentally friendly”

Helpful Report

Posted 5 years ago

Richard, Your order was placed less than a week after a nationwide lockdown was initiated. Collections at the time were simply not viable or safe, given that we had massively reduced members of staff on-site coinciding with a massive increase in demand. The safety of the public and members of staff is always going to take priority in such situations. Scheduled collections were re-instated a few weeks after, once we felt it safe to do so.

Posted 5 years ago

“We ordered 2 Noblesse water butts. The lid on the second one is damaged and the company have not replaced it despite me sending photos as requested”

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Posted 5 years ago

“Deducted 5.00 from a refund without proir notification or explanation.”

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Posted 5 years ago

“The product didn’t work as stated in the online video, I wouldn’t rush to buy again”

Helpful Report

Posted 5 years ago

Celtic Sustainables is rated 4.9 based on 3,509 reviews