Celtic Sustainables Reviews

Name: Celtic Sustainables
Address: Unit 3, Parc Teifi, Cardigan, Ceredigion
Rating: 4.89

4.9 Rating 3,344 Reviews

98 %

of reviewers recommend Celtic Sustainables

4.9

Based on 3,344 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01239 777009

Email:

info@celticsustainables.co.uk

Location:

Unit 3,
Parc Teifi,
Cardigan
Ceredigion
SA43 1EW

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Celtic Sustainables 5 star review on 7th February 2025

DAVID S

Celtic Sustainables 5 star review on 31st December 2024

Hugh A

Celtic Sustainables 5 star review on 18th November 2024

Susan M

Celtic Sustainables 5 star review on 21st September 2024

Angela J

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 5 tubs of lime putty which were delivered to my father’s on a pallet. They were wrapped in black plastic with no obvious signs of damage. However when we unwrapped the plastic a mess awaited us. 3 tubs had been damaged ( probably by a fork lift truck). 1 tub was crushed at the side near the top, and the contents had spilled all over the other tubs. The second damaged tub had the seal broken. The third wasn’t bad. I sent a message via PayPal, saying the 2 tubs were damaged. (I did not mention the 3rd as it was minor) . The refund offer didn’t even cover the price of 2 tubs. In their opinion the damage wasn’t a problem as the lime putty was still usable. (There was only half left in the badly damaged tub! ) I then asked PayPal to intervene, and received another offer, which I accepted. After their response to my review, they are lucky that I didn’t leave 1 star. What happened to the apology!”

Helpful Report

Posted 2 weeks ago

Dear S M Hart, The first we heard of any issue was not through direct contact from you, but via a PayPal dispute with some images and the message: “The palette must have been sent out damaged as there was no obvious damage before unwrapping.” No attempt was made to contact us beforehand. From the photos provided, we initially believed only one tub was damaged and promptly offered a full refund for that tub, plus an additional £10 as a goodwill gesture. When you later confirmed that two tubs were affected, we increased the offer to cover both, plus the inconvenience. Ultimately, you accepted our refund offer through PayPal, resolving the case. Our comment about the putty still being usable was intended as practical advice about not wasting usable materials, not as a dismissal of the issue; we offered a refund precisely because we took the damage seriously. Kind regards, Celtic Sustainables team

Posted 2 weeks ago

“the lid was loose, not too good when dealing with paints and pigments.”

Helpful Report

Posted 1 year ago

“Colours were not quite what expected but of good quality so likely to order more. Have ordered in the past but deliveries now unable to leave without signature which was not what has happened previously which led to a delay in receiving due to having to make arrangements to be in to receive.”

Helpful Report

Posted 2 years ago

“I am sure its the logistics operator not cs, but it was pretty irritating that the delivery driver didnt rive up the drive and instead dumped everything curbside (with a man on crutches).”

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Posted 2 years ago

“Too early to say if it will save money, I am pleased with the silent operation.”

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Posted 2 years ago

“Lovely colours although my black pigment was spilt open from the paper packaging and it was all over everything else. I was trying not to but the plastic jars but will do next time.”

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Posted 3 years ago

“Easy ordering process, good product, poor delivery. Delivery driver called on Wednesday to say he was on his way so I waited in. He never showed up. The following day a neighbour half a mile away called to say an angry driver had just dropped off a delivery at their house claiming he had been searching for my address for hours. He probably passed my house to get to the neighbour!”

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Posted 3 years ago

“Very good product Very bad delivery service 😞”

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Posted 3 years ago

“Re: buying paint, beware if you haven't read their Terms of Trading, that ALL coloured paint, will not be returnable, even if unopened in original packaging. I could understand that for bespoke colours, but not a colour normally included in a paint line.”

Helpful Report

Posted 4 years ago

“Reasonable service. Carriage expensive compared to others.”

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Posted 4 years ago

“Price is good, delivery is fast and courteous. I think the £15 delivery charge is a bit steep though. I had to split the order across two paydays, meaning that for a total of 10 rolls I ended up paying £30 on delivery - almost as much as two extra rolls.”

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Posted 4 years ago

“Everything fine as always, just this time it took a while to recie ordered items.”

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Posted 5 years ago

“Great recycled insulation to use. Disappointed that direct from manufacturer, I got a full roll cut in two halfs instead of being able to buy a full roll, and found similar insulation but twice as thick and cheaper at B&Q £36 I paid £55 delivered.”

Helpful Report

Posted 5 years ago

“Would of liked to of been notified of the delivery date , my delivery turned up unexpectedly , luckily I was in . In the future I would appreciate any notification, email, text, landline informing me of delivery. Thanks.”

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Posted 5 years ago

“I have yet to try the pigments but I was a little disappointed with the packaging, they looked old and battered and the pigment had come out into the Jiffy bag ☹️”

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Posted 6 years ago

“Excellent communication and reasonable delivery time. However the delivery costs were ridiculous. I was charged £10 delivery for two small tester pots and the postage sticker on the box indicated the cost to be £2.72! Equally, for the large pot, £12 delivery is extortionate. No doubt the company’s excuse will be because I live in the north of Scotland......”

Helpful Report

Posted 6 years ago

“Happy with celtic sustainables, however courier service used was poor (Yodel). Vague tracking info, no notice of delivery time or day, driver refused to telephone or try neighbour for signature as instructed. In future i will check which courier service is used before purchasing.”

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Posted 6 years ago

“I’ve not used it yet as the weather is not warm enough”

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Posted 6 years ago

“The goods seem OK, but initially only 3 out of 4 rolls were delivered. This was rectified the next day. I think a delivery company that drops things without a signature is not one to use unless that is what the customer specified.”

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Posted 6 years ago

“I wish I could give Five stars however I experienced poor customer service when wishing to arrange a return of a substandard product. The delivery and quality of the paint was exceptional though and as such it gets a three rating.”

Helpful Report

Posted 6 years ago

Celtic Sustainables is rated 4.9 based on 3,344 reviews