“Customer service on line was quick ! Dealt with my product exchange efficiently .I was very pleased the product was great for the price delivery fast !”
“Good advice on the phone before purchase - I was called back with the information I'd asked for which gave me confidence in the company. Swift delivery too plus great looking outdoor lights.”
“Excellent site. They had just what I wanted at a lower price than any other site. They only had 1 light fitting in stock (I?d ordered 2 the same) but their customer service was very good. The phone was answered promptly and they very quickly obtained another fitting and sent my order in only a few days, with a tracked delivery. Would highly recommend Castlegate Lights.”
“More disappointed in the delivery of the item. Lovely pic when delivered but it was to the wrong house. Also as their side gate was locked the fragile marked parcel was dropped from head height to the floor. Still in one piece thank fully so glad i get on with the neigjbours or else lost forever!”
“It is rare nowadays to be pleasantly surprised or have your expectations exceeded, but Castlegate are a company who obviously value ?exceptional? Customer Service. As a result Castlegate will always be our first contact for future purchases !”
“Ordering very easy with polite , efficient lady. Parcel, with fragile items extremely well packed , was delivered on time. Price paid for the lights was very competitive. I would certainly order from Castlegatelights again and would thoroughly recommend them.”
“I ordered a Candle Bridge after the festive season had come to an end!! My original one gave up the ghost after many years of pleasure so I replaced it with a battery operated one, big mistake it turned out to be rubbish!! I searched online and found Castlegatelights website and selected a really up market looking one, yes it cost a few pounds more (I got it in the sale) but hey ho you get what you pay for!! It has a beautiful finish, 1.6m length cable and shines really brightly!! I've only been able to use it for 2 nights following this Christmas BUT packed it away safely and sooooo looking forward to getting out for next Christmas.”
“Best packaging and service I have ever had, bought 2 lampshades individually wrapped and protected in a box, inside a box and protected inside another box which was protected, so well done, that?s how I want all my stuff sent to stop any complaints or damages.”
