“Absolutely outstanding service from Castlegate Lights. From the ordering process, to delivery and after sale care. Beautiful lights, prompt communication and excellent customer service. Highly recommend and will definitely use again.”
“The item delivered was in a timely fashion, unfortunately the glass shade had a chip. I contacted Castlegate and they very promptly sent a replacement. Castlegate are a good company to buy from with excellent customer service, i would recommend Castlegate without hesitatation.”
“Excellent service and product and at a fair price. Unfortunately one glass shade was broken on receipt but a replacement shade was quickly supplied without any hassle.”
“I am always weary about buying on line, but have to say I am so pleased with both shades, they came promptly & packaged very well. Would recommend to anyone, a very happy customer.”
“I was really impressed with the customer service I received. Although my order was dispatched promptly, there were unfortunately some issues with delivery (DPD). When I sent an email to report this to Castlegatelights, it was dealt with swiftly and efficiently, and I subsequently received emails and phone calls to update me on the situation. This was greatly appreciated, as in my experience, it can be difficult to sort out problems with online orders. The light fittings finally arrived intact, thanks to the careful packaging, and I'm very happy with them.”
“Easy to order and prompt delivery. I was a bit worried as the box was marked fragile but was a bit bashed when it arrived. Luckily there was plenty of padding inside so the lights were not damaged.”
“Easy to use website - cheaper than a lot I looked at. Good product details and delivered on time with DPD with 1 hour delivery slot emailed/texted on the day - fantastic!”
“The light fitting is lovely and reasonably priced. It was packaged very securely...took ages to unwrap all the chandelier droplets. Unfortunately one was broken but after a quick phone call a new droplet was ordered and dispatched. I was dreading having to package it up again!”
