“They handled the problem well. Quoizel Chantliiy light with Opal Glass bowl was supplied - but the glass bowl was damaged (it looked like shoddy drill-work where made, in China - it had still been packed and shipped); there was a quality control failure somewhere in the supply chain. I had signed on delivery after checking the glass bowl was in 1 piece - it was , and all very well wrapped; only later on closer inspection were the faults/damage obvious. I emailed immediately with photographic evidence, then rang the Castlegate people who immediately checked the photos, agreed the problem, and contacted the suppliers to arrange a replacement (and emailed me to confirm) which arrived within 48 hours (but without notice of the delivery date). Full marks for no fuss, efficient, customer service - but where was the initial quality control?”
“I was very disappointed to find that my Tiffany style lamp had been made in China and as has been my experience on many occasions, with a variety of goods, I do not find it to be of good quality and not warranting the price I had paid. Had I known this at the outset, I would not have bought the item at all.”
“Recently purchased a dining room light from Castlegatelights. There was a lot of choice, the price was very competitive and included the bulbs. It arrived quickly and was well packed. Would highly recommend this company.”
“We ordered three pendent lights and needed them urgent as electrician was coming earlier than expected. The company kept in touch via email and updates on delivery and arrived on time.”
“This company provide exellent customer service with outstanding order and delivery service. Its a pitty the product is not to the same standard! Product arrived in original manufacturs packaging and unopened however, the product had been damaged and repaired (badly) prior to packing! Obviously Castlegatelights can not be held responsible for this but it does tend to spoil the overall impression of the company”
“I'm very impressed with the service I received from Castlegate Lights.The light were delivered within a few days of my order and at the time slot I was given.A couple of shades were found to be broken,but one phone call and a confirmation email and the replacements arrived the next day.The price was very competitive too.So all in all a First Class Service!”
“Castle lights have given great service with our order delivered and packaged well. The light was as described on the website and was just what we wanted. Would recommend Castlelights.”
“Had no difficulty in purchasing the floor lamp from the firm. Was able to follow instructions to set up the lamp easily and has fitted in well in the lounge. Excellent light to read and light up the room.”
“Ordered a stylish chrome desk lamp - was sent out quickly and pleased with what I ordered - what I didn't expect was a wrestle and fight to get the thing out of the stupid packaging or the blizzard of polystyrene which broke up into a million pieces - which I am still clearing up now! Why do manufacturers still use this non-recyclable, polluting material for packaging! It should be banned! Made for a horrible experience!”
“I ordered online a very easy process, I received delivery exactly as promised a one hour window and the lights were less than half the price of a well known store "that's never knowingly undersold"”
“The website would not accept my payment (which may well not have their fault), so I emailed the company to say so - after hours. They emailed straight back to apologise and said they would ring me on the Monday morning to take my order. They rang, took the order, and delivered it on the specified day. The service was excellent, the product is excellent; I would use them again, any time. Enough said!”
“The product I ordered was fulfilled on time but upon opening the David Hunt Lighting Wall light fitment that I ordered, a nylon globe fixing screw was missing. I called Castlegatelights and they asked me to send them an email to confirm and they then arranged for the screw to be sent to me directly by David Hunt Lighting. Happy Bunny!”
