“Customer service especially Elaine, went to some trouble tracking down a replacement part for me. Couldn't have asked for better more friendly and efficient service.”
“Web site was so easy to navigate and purchase. I have purchased three sets of lights, two sets between Christmas and new year and delivered so promptly. Would definitely recommend.”
“The range offered by Castlegate was really good - and at the best on-line price - so we took a bold step to choose something (that was quite retro) based only on the pic and description. The two lamps were exactly as imaged/described and are perfect for us - and the lamps also came with two free bulbs (every little helps!)”
“We had problems using the online order form so spoke to someone over the phone. They were professional and extremely helpful. Our order arrived within 2 days. We were so impressed we ordered a further fixture for another room.”
“Very impressed with the service from Castlegate Lights. The lamp I ordered was well packed and as they use DPD I got a 1 hour delivery time slot, which is very useful. I would have no problem using Castlegate Lights again.”
“Love my lights! Excellent value and aftersales service! A couple of my crystals were chipped, was promptly offered an exchange or extra crystals! Sorted!! Lights up and look absolutely stunning! Thank you ??”
“Really pleased with with this lamp. I had previously seen it on another website, but when I came to order it I was told it had sold out and was no longer being manufactured. I was so disappointed that my husband found it on your website and I was straight on the phone to order it. The man I spoke to was really helpful and a bonus was that the lamp included the shade In the price. When the lamp arrived it was very well packaged. I would not hesitate in recommending this company and am already looking for my next purchase.”
“Having spent what seemed like hours looking online for some decent outside lights at an affordable price, I was pleased when to find Castlegatelights. The website looked good, the price was right, the ordering process was straightforward, the lights arrived bang on schedule and are just as I had hoped. Thank you!”
“Excellent company, couldn't recommend highly enough!! Nothing was too much trouble, and the Swapit service meant we could exchange lights for different fittings at work with no stress or hassle. The best lighting selection I have seen anywhere”
“They handled the problem well. Quoizel Chantliiy light with Opal Glass bowl was supplied - but the glass bowl was damaged (it looked like shoddy drill-work where made, in China - it had still been packed and shipped); there was a quality control failure somewhere in the supply chain. I had signed on delivery after checking the glass bowl was in 1 piece - it was , and all very well wrapped; only later on closer inspection were the faults/damage obvious. I emailed immediately with photographic evidence, then rang the Castlegate people who immediately checked the photos, agreed the problem, and contacted the suppliers to arrange a replacement (and emailed me to confirm) which arrived within 48 hours (but without notice of the delivery date). Full marks for no fuss, efficient, customer service - but where was the initial quality control?”
“I was very disappointed to find that my Tiffany style lamp had been made in China and as has been my experience on many occasions, with a variety of goods, I do not find it to be of good quality and not warranting the price I had paid. Had I known this at the outset, I would not have bought the item at all.”
