Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 113,080 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 113,080 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would not work kept saying they do not recognise it”

Helpful Report

Posted 5 years ago

Dear Maralyn, Order: GB190803-LA2937949 Thank you for your review and I am sorry that you are not happy with the cartridges provided by us. we offer a satisfaction guarantee on all our products I will therefore arrange for a member of our customer service team to contact you to try and assist you in the best way possible. Kind regards, Simon

Posted 5 years ago

“Installed the Black cartridge for Epson XP355 but printer would not recognise compatible cartridge so ended up paying Epson Price. Not impressed. Jeff Dove”

Helpful Report

Posted 5 years ago

Dear Jeff, Thank you for your review and I am terribly sorry to hear of the problems you have had with a cartridge from ourselves. So we can help to resolve this issue please could you kindly provide your order number? Kindest regards, Simon Bennett

Posted 5 years ago

“Ordered black and colour cartridge, black is ok but the colour printed one piece out ok then that was it very faint colour so will end up buying another colour cartridge after just one use! Not impressed. Slow delivery to”

Helpful Report

Posted 5 years ago

Good afternoon, Thank you for your review. A member of the team will be in touch with you shortly to discuss this further with you. Best Wishes, Stephen, Customer Support

Posted 5 years ago

“I order a drum unit and but it came as drum unit. The pack lebel says it's Toner when I opened it I found its a drum unit. Shipping lebel says again it's drum. I was late to open box as well as late to see shipment invoice. Called customer service on 15 Aug 2019 2:02 PM . They said they would look into matter and call me back but no call received . Invoice No: GB190730-LA2932822-1Order No: GB190730-LA2932822 . Pl arrange return the product .Regards”

Helpful Report

Posted 5 years ago

Thank you for your review I see from your order that on this occasion you had ordered a drum unit instead of a toner. We are happy to get the item back that was ordered incorrectly. We have replied to you via email with returns instructions. This was sent at : 15/08/2019 14:50:45. If you do not have the email please drop us a call and we will be happy to resend this for you.

Posted 5 years ago

“This rating is because of time in transit but mainly the follow call from you trying to sell your product even though you were cheaper I will probably go elsewhere next time as your representative wouldn’t take no for an answer”

Helpful Report

Posted 5 years ago

We do apologise, if you had a poor experience, naturally we will pass your comments on to the relavent line manager for investigation.

Posted 5 years ago

“I have a Cannon MG2950 printer. The Black c 'compatible' ink is too 'wet' and penetrates the paper to the other side and the print heads won't line up automatically!”

Helpful Report

Posted 5 years ago

Good Morning Thank you for your feedback. I am very sorry to hear you have had a problem with the inks we have supplied. My colleague Stephen has been in touch with you on the 12/08/2019 via email to help rectify the problem. Please do feel free to email us back or call us back on 0203 001 0234 and we can help you further. Thank you Lucy

Posted 5 years ago

“1 of the large black cartridges in our order broke the plastic tag off when applying it to the printer making it unusable. It wouldn't clip in place.”

Helpful Report

Posted 5 years ago

Dear Peter, Thank you for your review and I am sorry that you have had a problem with one of the black cartridges supplied. we offer a satisfaction guarantee on all our products I will therefore arrange for a member of our customer service team to contact you to try and assist you in the best way possible. Once again please accept my apologies. Kind Regards Simon

Posted 5 years ago

“Poor colour quality. Really dull images”

Helpful Report

Posted 5 years ago

Dear Lee, Thank you for your review and I am sorry that you are not happy with the cartridges provided by us. we offer a satisfaction guarantee on all our products I will therefore arrange for a member of our customer service team to contact you to try and assist you in the best way possible. Kind Regards Louise Cartridge People

Posted 5 years ago

“Appears to have a cartel monopoly in price and then they ask for cartridges to be returned. They caused a problem and offer 5% discount - worth nothing. Very poor and will not change until one of the competitors brings prices down.”

Helpful Report

Posted 5 years ago

I am sorry that you had a problem with our goods. We gave a 5% discount off your next order to apologise for the non working cartridges as a gesture of goodwill. Kind Regards, Sarah

Posted 5 years ago

“Why do I need a password to buy ink? I never remember such trivia as I have more important things to worry about. I will in future shop on sites where this is not required.”

Helpful Report

Posted 5 years ago

Dear Shoebridge, Thank you for your review. A password is required to keep all of your personal information safe. When you make an account to order, your delivery information is saved and you can also select to save your payment details. We aim to keep our customers details as secure as possible. This is why a password is needed. I hope this offers some clarification. Kindest Regards, Emily

Posted 5 years ago

“The last 2 batches of compatibles NONE of them worked. CP refused to swap 14 of their non-working compatibles for 5 genuine Epson cartridges. I will never shop there again.”

Helpful Report

Posted 5 years ago

Dear Carole, Thank you for your review. I am very sorry that you are having an issue with the cartridges. Looking at your order I can see that we were awaiting to hear back from you. I have looked into your order and have contacted you further. I hope you are happy with my solution. Kindest Regards, Emily

Posted 5 years ago

“I had ordered from a special offer from this site, i know i followed proper proceedure and requested the cartridges i need for my specific machine, however i was sent the wrong product, then told it was my own fault!, i run digital recording studios, i know what I'm doing and i know what i ordered. But NO HELP AT ALL FROM THIS COMPANY,”

Helpful Report

Posted 5 years ago

Dear Paul, Thank you for your review. I can confirm that on this occasion you have ordered the incorrect cartridges for your printer. We have provided you with a link to the correct cartridges on our website for you to order in future and have provided a pre-paid returns address label for you to send the incorrect cartridges back to us for a refund. If you require any further assistance in the future then please let us know. Best Wishes, Stephen, Customer Services.

Posted 5 years ago

“Poor print quality”

Helpful Report

Posted 5 years ago

Dear Michael Thank you for your review. I am sorry that the cartridges we have supplied are not printing well for you. One of our customer service team will contact you soon to help resolve this matter for you. Kind Regards Marianne

Posted 5 years ago

“Very dissatisfied with recent purchase of replacement cartridges. They have stopped working after printing only a few pages.”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for your review. I am very sorry to hear that you are having an issue with your order. I can see that we sent you some advice to try yesterday and are awaiting to hear back from you. Kindest Regards, Emily

Posted 5 years ago

“One of the cartridges I purchased recently was already leaking inside its plastic bag!”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for your review. I am terribly sorry to hear that one of our compatible cartridges has leaked. You covered by our guarantee and I shall contact you shortly so we can resolve the issue for you. Kind regards, Simon

Posted 5 years ago

“While the price for the cartridges might be good the post is poor my last set cost me £7.99 in postage Then I found the one cartage didn't work no matter what I did so replaced it with a second new one and all was ok but very hard to get a replacement just given the run around not good.”

Helpful Report

Posted 5 years ago

I am sorry you had a problem with one of the items, I can see the notes on this order and I will look into this. I did try to call you, however no one was available, If you wish to contact us regarding this please do, our phone number is 0203 001 0234. Kind Regards, Sarah

Posted 5 years ago

“Sent incompatible cartridges twice which although always sent next day / Monday after a weekend meant as a company we've been without printing facilities for a week. Turned out info on website was wrong and cartridges were not actually compatible. As we'd bought a package deal of cartridges and one was comaptible they said we could keep that and would swap rest over. However, the refund difference was totally wrong. Had to chase and get correct refund. As a sort of apology we were sent an automated discount voucher off our next order (yay!) until we read it was not valid on originals (boo!) as thats all we use. When we queried it we were told, basically, tough. So, yes, prices are very good, service is satisfatory if an issue but dont expect any sort of apology or speedy service if you cannot print and everything grinds to a halt due to their own faults. Will certainly think about it carefully before using again.”

Helpful Report

Posted 5 years ago

I am sorry for all of the trouble that was caused with a mistake on our website. We did send you the correct items and did refund the difference. I spoke to a lady on several occasions to apologise and to rectify the problem. I am sorry for all the inconvenience caused. Kind Regards, Sarah

Posted 5 years ago

“When I opened the packaging on the CL18 Yellow ink cartridge , the ink spilt over my hands and desk top !!! It was very difficult to remove the colour from my hands . Secondly the colour of the colour print is of poor quality especially any blue print compared with genuine Canon cartridges.”

Helpful Report

Posted 5 years ago

Dear Mr Simon, Thank you for your review. I am terribly sorry to hear that one or more of our compatible cartridges have leaked. You covered by our guarantee and I shall contact you shortly so we can resolve the issue for you. Kind regards, Simon

Posted 5 years ago

“I found the website was not very easy to use, as there were only the fixed list of cartridges on it and the actual one I wanted was not there, I ended up buying a 932 cartridge when I really wanted a 932XL, but didn't want to be without a spare. This detracts from what is otherwise a good service and I regret not being able to honestly giving a higher rating, but I ended up dissatisfied.”

Helpful Report

Posted 5 years ago

Dear Mr Walton, Thank you for your review. I am sorry that you could not find the Original HP 932XL Black Cartridge on our website. I assure you it is there and in stock. Next time we would kindly ask that you contact us and were more than happy to talk you through it and help you find the item you want. Kindest regards, Simon Bennett

Posted 5 years ago

“THE NEW BLACK INK CARTRIDGE PRINTS ALL THE PHOTOS IN BLACK AND WHITE IN GREEN COLOUR”

Helpful Report

Posted 5 years ago

Sorry to hear you are having a problem with the cartridge. I have emailed you, please respond to the email or please call us on 0203 001 0234. Kind Regards, Sarah

Posted 5 years ago

Cartridge People is rated 4.8 based on 113,080 reviews