Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.77

4.8 Rating 115,169 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 115,169 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They don't fit into the printer. The printer did not recognise the cartridges.”

Helpful Report

Posted 5 years ago

Dear Adewumi Thank you for your review. I am sorry that you have a problem with the cartridges we have supplied. One of our customer service team will contact you soon to help resolve this matter for you. Kind Regards Marianne

Posted 5 years ago

“I was persuaded that Cartridge People's own cartridge was as good as Cannon's and also cheaper. It may have been cheaper but the colour rendition was very poor. Colours were far from true and I regret having made my purchase which I will not repeat again.”

Helpful Report

Posted 5 years ago

Dear Sylfan Thank you for your review. I am sorry that you are not happy with the cartridges we have supplied. One of our customer service team will contact you to help resolve this matter. Please accept my apologies for the inconvenience caused to you on this occasion. Kind Regards Marianne

Posted 5 years ago

“I purchased a colour and black ink cartridge but as soon as I installed them the printer said the colour ink was low,and now it says the ink is empty and the printer won't work unless I change the colour ink,even though I have hardly used it”

Helpful Report

Posted 5 years ago

Thank you for your review This is due to some Canon printers having no way of looking inside the cartridge or detecting fresh ink. Instead the cartridge just monitors how many pages have been printed and the average page coverage since it was first installed into a printer. The error you are seeing can be cleared with a few easy steps. Simply send something to print to your printer, when you receive a message the printer can not print, hold down your printers STOP/RESET/RESUME button for 10 to 15 seconds and then release. Whilst the name with which the button is referred to may change, the symbol it is represented with will always remain the same. ( A circle with an upside down triangle inside). The ink level will still read as being low, but you can continue printing with this cartridges until the ink physically runs out and the quality of the prints deteriorates as a result. If you still have issues with the cartridges please contact us. Our support team are hear to help. All cartridges are full guaranteed. https://www.cartridgepeople.com/info/contact-us

Posted 5 years ago

“Both PG540XL black ink cartridges have been rejected by my cannon after printing no more than 5 sheets of paper. I think I'll have to go back to branded products. Shame because your products have always been OK in the past”

Helpful Report

Posted 5 years ago

Thank you for your review. It seems that your Canon printers is not recognising a new cartridge has been inserted. This is quite common with these printers. If your printer is showing these errors“Check Ink”, "Low ink" or a support code 1686 or 1688 message. You can Continue printing with a single button press. Simply send something to print to your printer, when you receive a message the printer can not print, hold down your printers STOP/RESET/RESUME button for 10 to 15 seconds and then release. Whilst the name with which the button is referred to may change, the symbol it is represented with will always remain the same. ( A circle with an upside down triangle inside). The cartridges should last as long if not longer than the original and we do guarantee this. However you may still receive a message stating that the printer can not detect the ink level. We guarantee all of our products with our 100% no quibble guarantee. Therefore if you are not completely satisfied we are happy to replace the cartridge or refund you.

Posted 5 years ago

“Not quite what I wanted. Used only couple of times and half of the ink is already gone and that’s mainly on cleaning the printing. So not really satisfied and wouldn’t buy it again.”

Helpful Report

Posted 5 years ago

Please note that all goods come backed with a guarantee in case of any problems. One of the team will contact you shortly. Kind Regards, Sarah

Posted 5 years ago

“very slow delivery - and in the past the colour cartridge has lasted only a short time.”

Helpful Report

Posted 5 years ago

We advise delivery times as 2 - 4 working days however we advise to allow 7 working for it to arrive. I am sorry that delivery took longer than expected. If you have any cartridges that you think are faulty then please do let us know so we can help assist you. You can contact us in multiple ways. customerservice@cartridgepeople.com Phone 0203 001 0234 Live chat service that can be found on out website. Kind Regards, Sarah

Posted 5 years ago

“Already completed survey. Now another one. Why ?”

Helpful Report

Posted 5 years ago

I am so sorry - I have removed you from receiving the emails for reviews. Kind Regards, Sarah

Posted 5 years ago

“My Black cartridge will not work third time had problems in thpppe last year. REALLY FED UP”

Helpful Report

Posted 5 years ago

Dear Brian Thank you for your review. I am sorry you have had a problem with the cartridge we have supplied. One of our customer service team will contact you soon to help resolve this matter for you. Kind Regards Marianne

Posted 5 years ago

“Great cartridge and service but just don't seem able to stop sending emails, beware, you will be bombarded hence the low rating. Also made an unsolicited call trying to 'upsell' my order. Just sell me what I am asking for and leave me alone!!!”

Helpful Report

Posted 5 years ago

I have made sure you are removed from our mailing list. As for the call you received - we have attempted to contact you as it was your first order and there was an opportunity to offer a better value item, we also check that you have ordered the correct item and ask if they found everything that you needed.

Posted 5 years ago

“The service was ok, however the next day delivery as promised took 2 days and the quality of the ink cartridges is appalling, I know the "non manufacturer" cartridges are considerably cheaper and so the same quality should not be expected but you would expect a product that works! I ve not managed a single decent print since installing these cartridges - waste of money.”

Helpful Report

Posted 5 years ago

Sorry to hear you have had problems with our goods. I can see you have been in contact with us. All of our goods come backed with a 100% guarantee. We will contact you. Kind Regards, Sarah

Posted 5 years ago

“firstly the printer did not want to accept the cartridges and after I got them to work the black did not last very long have had to buy new ones from hp.”

Helpful Report

Posted 5 years ago

Dear Brian, Thank you for your review. A member of the team will be in contact with you soon. Best Wishes, Stephen, Customer Support

Posted 5 years ago

“The service was fine. We are disappointed with the product but do not feel this is the Cartridge People’s fault. What I do resent, however, is being emailed three different times in a matter of days to review.”

Helpful Report

Posted 5 years ago

I am sorry about this, I have removed you from the mailing list. Please contact us about the printer if you need any further assistance. Many thanks, Sarah

Posted 5 years ago

“Sorry but what has been a good service has deteriorated into some what of a disappointment. Some deliveries of late are not compatible and have contained cartridges that are ink less. Due to me keeping a fair stock you would need from your audit trail of my purchases to identify when orders were purchased and the supplier you used, The most obvious once are in the green wrapping round the caskets, need to do better!!!”

Helpful Report

Posted 5 years ago

Someone will contact you shortly. Many thanks, Sarah

Posted 5 years ago

“Looks like the ink is running out already but with no indicator it's hard to know. Learnt my lesson!!”

Helpful Report

Posted 5 years ago

Dear Simon, Thank you for your review and I am sorry that you are having problems with a cartridge supplied by us. I will arrange for a member of our team to contact you as soon as possible to try and resolve the issue for you. Kind Regards Louise Cartridge People

Posted 5 years ago

“Would not work kept saying they do not recognise it”

Helpful Report

Posted 5 years ago

Dear Maralyn, Order: GB190803-LA2937949 Thank you for your review and I am sorry that you are not happy with the cartridges provided by us. we offer a satisfaction guarantee on all our products I will therefore arrange for a member of our customer service team to contact you to try and assist you in the best way possible. Kind regards, Simon

Posted 5 years ago

“Installed the Black cartridge for Epson XP355 but printer would not recognise compatible cartridge so ended up paying Epson Price. Not impressed. Jeff Dove”

Helpful Report

Posted 5 years ago

Dear Jeff, Thank you for your review and I am terribly sorry to hear of the problems you have had with a cartridge from ourselves. So we can help to resolve this issue please could you kindly provide your order number? Kindest regards, Simon Bennett

Posted 5 years ago

“Ordered black and colour cartridge, black is ok but the colour printed one piece out ok then that was it very faint colour so will end up buying another colour cartridge after just one use! Not impressed. Slow delivery to”

Helpful Report

Posted 5 years ago

Good afternoon, Thank you for your review. A member of the team will be in touch with you shortly to discuss this further with you. Best Wishes, Stephen, Customer Support

Posted 5 years ago

“I order a drum unit and but it came as drum unit. The pack lebel says it's Toner when I opened it I found its a drum unit. Shipping lebel says again it's drum. I was late to open box as well as late to see shipment invoice. Called customer service on 15 Aug 2019 2:02 PM . They said they would look into matter and call me back but no call received . Invoice No: GB190730-LA2932822-1Order No: GB190730-LA2932822 . Pl arrange return the product .Regards”

Helpful Report

Posted 5 years ago

Thank you for your review I see from your order that on this occasion you had ordered a drum unit instead of a toner. We are happy to get the item back that was ordered incorrectly. We have replied to you via email with returns instructions. This was sent at : 15/08/2019 14:50:45. If you do not have the email please drop us a call and we will be happy to resend this for you.

Posted 5 years ago

“This rating is because of time in transit but mainly the follow call from you trying to sell your product even though you were cheaper I will probably go elsewhere next time as your representative wouldn’t take no for an answer”

Helpful Report

Posted 5 years ago

We do apologise, if you had a poor experience, naturally we will pass your comments on to the relavent line manager for investigation.

Posted 5 years ago

“I have a Cannon MG2950 printer. The Black c 'compatible' ink is too 'wet' and penetrates the paper to the other side and the print heads won't line up automatically!”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your feedback. I am very sorry to hear you have had a problem with the inks we have supplied. My colleague Stephen has been in touch with you on the 12/08/2019 via email to help rectify the problem. Please do feel free to email us back or call us back on 0203 001 0234 and we can help you further. Thank you Lucy

Posted 5 years ago

Cartridge People is rated 4.8 based on 115,169 reviews