Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 113,082 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 113,082 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took too long to deliver came from Germany with photo paper didn’t want”

Helpful Report

Posted 6 years ago

Most of our items are dispatched and delivered within 2 - 4 working days. We can only apologise if this was not the case. With regards to the paper the order was placed as a special bundle pack. HP 301 ( N9J72AE ) Original Black and Colour Ink Cartridge Pack & 50x 10x15cm Photo Paper. Kind regards, Customer Service

Posted 6 years ago

“cartridges not really good. not working in my printer, by the time i clean nozzles etc the colour inks are empty”

Helpful Report

Posted 6 years ago

I am sorry to hear that your cartridges have not been suitable A member of the team will be in touch to assist you,

Posted 6 years ago

“My order for a set of cartridges for a TS9150 printer gave me much trouble with the delivery. Firstly, why was the order sent in 3 packages days apart? Secondly, my first delivery couldn't be delivered because I was not at home. This package was then arranged to be picked up. When picking it up I saw it was only 1 cartridge and could easily have been put through the letterbox. 2nd package was for 4 cartridges and fortuitously my wife happed to be home. 3rd package was for 1 cartridge and again luckily I was at home. What a palaver over 3 days for a simple order.”

Helpful Report

Posted 6 years ago

Dear Richard, Thank you for your recent feedback. I was sorry to read of the problems with your recent order. I will get a member of our Customer Service team to contact you to assist you regarding your feedback. Once again please accept our sincere apologies. Kind regards, Simon

Posted 6 years ago

“Ordered 2 "compatible" cartridges - in spite of following all instructions they proved incompatible. When "customer service" finally read my 3rd or 4th email properly, it was agreed the original payment was to be returned once I had returned the unopened cartridge - Money now returned. Lot of time wasted at this end ..... frustrating and unsatisfactory - extra journey had to be made to obtain an HP original.”

Helpful Report

Posted 6 years ago

Dear John, Thank you for taking the time to leave a review. I am very sorry that the cartridges did not work for you. I can see that we have refunded you and gave you some Credit on your account as an apology for any inconvenience caused. Kindest Regards, Emily

Posted 6 years ago

“Used ink cartridge black and colour only printed out five pages and ink started to run out couldn't print out any more ink was finished very poor won't use this company again”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for your review. I am sorry you have had problems with your original HP ink cartridges. A member of our customer service team will be in touch shortly to offer further assistance. Kind Regards, Andrew

Posted 6 years ago

“With an unnecessary phone call shortly after making a purchase (basically to try and get more information to sell me more stuff) and 3 requests for feedback I will not be using them again.”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you for your review. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. Again please accept our utmost apologies to you in regards to the call. Best Wishes, Stephen, Customer Support

Posted 6 years ago

“The sales people are very pushy for their own brand cartridges opposed to genuine units”

Helpful Report

Posted 6 years ago

Dear Customer Thank you for your feedback. I am sorry you feel this way. Our sales team are there just to advise on alternative products that may be of interest to you. I will pass on your comments to their department. Kind Regards Marianne

Posted 6 years ago

“Took 2 days from order to advice of despatch. Delivered by Royal Mail, who are not the best, they don't leave with a neighbour if we are out. This means I have to visit the local delivery office on next working day, oh yes its a bank holiday weekend. It going to take a week to get £12 worth of cartridges, plus time and fuel. Not worth it. Amazon next time.”

Helpful Report

Posted 6 years ago

We advise delivery times as 2 - 7 working days. We try to make our parcels letter boxed size so I apologise that you had to go to your local sorting office.

Posted 6 years ago

We advise delivery times as 2 - 7 working days. We try to make our parcels letter boxed size so I apologise that you had to go to your local sorting office.

Posted 6 years ago

“refills di not work”

Helpful Report

Posted 6 years ago

Apologies that the goods aren't working for you. Please do contact our customer services to resolve any issues that you have. I have called you and emailed you please respond. Kind Regards, Sarah

Posted 6 years ago

“Website showed they had 3 in stock, ordered on 18th, received an email the following day that they were out of stock. Rang them to get a lead time, they said next week (22-26th), by Tuesday 30th I'd still received nothing so I called again, was told that stock was still not in but they promised I'd have it by Thursday, its now Friday and I've still not received it. Over two weeks is ridiculous!”

Helpful Report

Posted 6 years ago

Dear Lee, Thank you for taking the time to leave a review. I am very sorry to hear that you have had a delivery issue on your order. We do aim to get every order out to our customers as quickly as possible. I can see that we are looking into your order and will continue to keep you as updated as possible. Kindest Regards, Emily

Posted 6 years ago

“Coloured cartridge not working”

Helpful Report

Posted 6 years ago

Dear Chris, Thank you for your review. I am sorry that you have experienced a problem with the cartridges ordered from ourselves. We offer a 100% satisfaction guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. In order to resolve the issue you have experienced, a member of our Customer Service Team will contact you shortly. Kindest Regards, Hannah

Posted 6 years ago

“I usually order ink cartridges for my Canon printer. On this occasion I was staying at my daughters home and needed a cartridge for her HP printer. She always uses the actual HP cartridges but I decided to persuade her to change to your own products. Mistake ! The cartridge simple didn't work despite trying all the advice tips you supplied. I know understand that HP have changed their settings to stop people using less expensive not HP cartridges. Not much help when you need to print and the printer will not print !”

Helpful Report

Posted 6 years ago

Sorry to hear your daughter has had a problem with the cartridge purchased by us. I have emailed you, please respond to the email or call us on 0203 001 0234 so we can help assist you further. All goods come backed with a guarantee in case of any issues. Kind Regards, Sarah

Posted 6 years ago

“I would prefer not to be disturbed by repeated requests for reviews during my working day. However, as you insist: The sales performance was fine and the delivery came quickly and as promised. Unfortunately, the 'HP compatible' cartridge stopped working after a couple of days (and inconveniently never recorded as 'full' on my system).”

Helpful Report

Posted 6 years ago

Good Morning Thank you for taking the time to write the review. I have passed your feedback onto the relevant department. If you do have a problem with the order then please do let us know we do offer a guarantee on the products we sell and are happy to help you. If there is a convenient time we can always call you or you can call us on 0203 001 0234. I look forward to hearing from you. Thank you again.

Posted 6 years ago

“The cartridge does not work.”

Helpful Report

Posted 6 years ago

Dear Emma, Thank you for taking the time to leave a review. I am sorry that you are having problems with the cartridge supplied by us. We would like to help you resolve this issue, a member of our Customer Service Team will be in touch shortly. Kindest Regards, Emily

Posted 6 years ago

“I am so annoyed. I bought these HP compatible cartridges and they won't align correctly. You say they are compatible, but they aren't. I am so busy and now I can't print anything at all. this isn't good enough. Your staff are excellent and always very helpful. But it is false economy to buy other than proper HP cartridges.”

Helpful Report

Posted 6 years ago

Good morning, Thank you for your review and I am terribly sorry to hear of the issues you have had using the compatible cartridges purchased from ourselves. As requested when we spoke with you recently you have been refunded in full. I do apologise for any inconvenience caused. Kindest regards, Simon Bennett

Posted 6 years ago

“I can only give a 2 star because I've only used the blue ink so far. As for the quality they look good and fit my brother printer with on problems. Fast delivery and the price was good. I will definitely be using them to supply my business.”

Helpful Report

Posted 6 years ago

Dear Daniel, Order: GB190401-LA2779662 Thank you for your feedback. I will get a member of our Customer Service team to contact you regarding your feedback. Kind regards, Simon

Posted 6 years ago

“See correspondence relating to order GB190404-LA2785575. I bought a very satisfactory own-label Brother laser toner cartridge from you 7/2/19. I re-ordered 4/4/19 and received a quite different, unsatisfactory product with the same product code. You had a repeat customer and you're about to lose them.”

Helpful Report

Posted 6 years ago

Dear Rick, Order: GB190404-LA2785575 Thank you for your feedback. I was sorry to read that you are having problems with your recent order. I will get a member of our Customer Service Team to contact you, to resolve any issues. Kind regards, Simon

Posted 6 years ago

“I thought placing an online order would be quick and painless. I had a phone call to confirm my order and so many emails before and since that I have asked to be unsubscribed. And then I got ANOTHER email for a review. If I wasn't being hounded, which is what it now feels like, they'd have got a more positive review as the products are fine and delivery was prompt.”

Helpful Report

Posted 6 years ago

Thank you for your review and I am sorry that you are not happy with the amount of marketing emails and emails requesting you to write reviews, If you wish we can remove you from our mailers list. please email us at customerservice@cartridgepeople.com and we can arrange this for you. Kind regards Louise Cartridge People

Posted 6 years ago

“One cartridge doesn't work. Reported it and nobody wants to do anything.”

Helpful Report

Posted 6 years ago

Dear Samantha, Thank you for your review. I am sorry to hear that you have had an issue with the cartridges supplied by us. I can see from the notes on your order that you have been in touch with us regarding this and we have replied with instructions and help on how to overcome the problem you are having. Have you tried the advice we have sent you? We have also explained that should the advice not work for you then we are happy to refund or replace any non working cartridges. Could you therefore please respond to our email sent to you on the 29/03/19 and let us know how you wish to proceed? I look forward to hearing from you, Kindest regards, Hannah

Posted 6 years ago

“Ordered a HP Laser Printer that was showing in stock, informed 2 days after my order that the printer was actually out of stock. The deliver date slid 4 times after this over a two week period. I was finally told by Cartridge People that the printer was back in stock and should receive in 2-3 days. It never arrived, when I called again I was told that it was not in stock and that stock was expected next week. As a result I cancelled my order.”

Helpful Report

Posted 6 years ago

I am sorry for all of the delivery issues you had. We can only sincerely apologise for all of the inconvenience with the non delivery of your printer. Kind Regards, Sarah

Posted 6 years ago

Cartridge People is rated 4.8 based on 113,082 reviews