Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.77

4.8 Rating 115,194 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 115,194 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1 of the large black cartridges in our order broke the plastic tag off when applying it to the printer making it unusable. It wouldn't clip in place.”

Helpful Report

Posted 6 years ago

Dear Peter, Thank you for your review and I am sorry that you have had a problem with one of the black cartridges supplied. we offer a satisfaction guarantee on all our products I will therefore arrange for a member of our customer service team to contact you to try and assist you in the best way possible. Once again please accept my apologies. Kind Regards Simon

Posted 6 years ago

“Poor colour quality. Really dull images”

Helpful Report

Posted 6 years ago

Dear Lee, Thank you for your review and I am sorry that you are not happy with the cartridges provided by us. we offer a satisfaction guarantee on all our products I will therefore arrange for a member of our customer service team to contact you to try and assist you in the best way possible. Kind Regards Louise Cartridge People

Posted 6 years ago

“Appears to have a cartel monopoly in price and then they ask for cartridges to be returned. They caused a problem and offer 5% discount - worth nothing. Very poor and will not change until one of the competitors brings prices down.”

Helpful Report

Posted 6 years ago

I am sorry that you had a problem with our goods. We gave a 5% discount off your next order to apologise for the non working cartridges as a gesture of goodwill. Kind Regards, Sarah

Posted 6 years ago

“Why do I need a password to buy ink? I never remember such trivia as I have more important things to worry about. I will in future shop on sites where this is not required.”

Helpful Report

Posted 6 years ago

Dear Shoebridge, Thank you for your review. A password is required to keep all of your personal information safe. When you make an account to order, your delivery information is saved and you can also select to save your payment details. We aim to keep our customers details as secure as possible. This is why a password is needed. I hope this offers some clarification. Kindest Regards, Emily

Posted 6 years ago

“The last 2 batches of compatibles NONE of them worked. CP refused to swap 14 of their non-working compatibles for 5 genuine Epson cartridges. I will never shop there again.”

Helpful Report

Posted 6 years ago

Dear Carole, Thank you for your review. I am very sorry that you are having an issue with the cartridges. Looking at your order I can see that we were awaiting to hear back from you. I have looked into your order and have contacted you further. I hope you are happy with my solution. Kindest Regards, Emily

Posted 6 years ago

“I had ordered from a special offer from this site, i know i followed proper proceedure and requested the cartridges i need for my specific machine, however i was sent the wrong product, then told it was my own fault!, i run digital recording studios, i know what I'm doing and i know what i ordered. But NO HELP AT ALL FROM THIS COMPANY,”

Helpful Report

Posted 6 years ago

Dear Paul, Thank you for your review. I can confirm that on this occasion you have ordered the incorrect cartridges for your printer. We have provided you with a link to the correct cartridges on our website for you to order in future and have provided a pre-paid returns address label for you to send the incorrect cartridges back to us for a refund. If you require any further assistance in the future then please let us know. Best Wishes, Stephen, Customer Services.

Posted 6 years ago

“Poor print quality”

Helpful Report

Posted 6 years ago

Dear Michael Thank you for your review. I am sorry that the cartridges we have supplied are not printing well for you. One of our customer service team will contact you soon to help resolve this matter for you. Kind Regards Marianne

Posted 6 years ago

“Very dissatisfied with recent purchase of replacement cartridges. They have stopped working after printing only a few pages.”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for your review. I am very sorry to hear that you are having an issue with your order. I can see that we sent you some advice to try yesterday and are awaiting to hear back from you. Kindest Regards, Emily

Posted 6 years ago

“One of the cartridges I purchased recently was already leaking inside its plastic bag!”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for your review. I am terribly sorry to hear that one of our compatible cartridges has leaked. You covered by our guarantee and I shall contact you shortly so we can resolve the issue for you. Kind regards, Simon

Posted 6 years ago

“While the price for the cartridges might be good the post is poor my last set cost me £7.99 in postage Then I found the one cartage didn't work no matter what I did so replaced it with a second new one and all was ok but very hard to get a replacement just given the run around not good.”

Helpful Report

Posted 6 years ago

I am sorry you had a problem with one of the items, I can see the notes on this order and I will look into this. I did try to call you, however no one was available, If you wish to contact us regarding this please do, our phone number is 0203 001 0234. Kind Regards, Sarah

Posted 6 years ago

“Sent incompatible cartridges twice which although always sent next day / Monday after a weekend meant as a company we've been without printing facilities for a week. Turned out info on website was wrong and cartridges were not actually compatible. As we'd bought a package deal of cartridges and one was comaptible they said we could keep that and would swap rest over. However, the refund difference was totally wrong. Had to chase and get correct refund. As a sort of apology we were sent an automated discount voucher off our next order (yay!) until we read it was not valid on originals (boo!) as thats all we use. When we queried it we were told, basically, tough. So, yes, prices are very good, service is satisfatory if an issue but dont expect any sort of apology or speedy service if you cannot print and everything grinds to a halt due to their own faults. Will certainly think about it carefully before using again.”

Helpful Report

Posted 6 years ago

I am sorry for all of the trouble that was caused with a mistake on our website. We did send you the correct items and did refund the difference. I spoke to a lady on several occasions to apologise and to rectify the problem. I am sorry for all the inconvenience caused. Kind Regards, Sarah

Posted 6 years ago

“When I opened the packaging on the CL18 Yellow ink cartridge , the ink spilt over my hands and desk top !!! It was very difficult to remove the colour from my hands . Secondly the colour of the colour print is of poor quality especially any blue print compared with genuine Canon cartridges.”

Helpful Report

Posted 6 years ago

Dear Mr Simon, Thank you for your review. I am terribly sorry to hear that one or more of our compatible cartridges have leaked. You covered by our guarantee and I shall contact you shortly so we can resolve the issue for you. Kind regards, Simon

Posted 6 years ago

“I found the website was not very easy to use, as there were only the fixed list of cartridges on it and the actual one I wanted was not there, I ended up buying a 932 cartridge when I really wanted a 932XL, but didn't want to be without a spare. This detracts from what is otherwise a good service and I regret not being able to honestly giving a higher rating, but I ended up dissatisfied.”

Helpful Report

Posted 6 years ago

Dear Mr Walton, Thank you for your review. I am sorry that you could not find the Original HP 932XL Black Cartridge on our website. I assure you it is there and in stock. Next time we would kindly ask that you contact us and were more than happy to talk you through it and help you find the item you want. Kindest regards, Simon Bennett

Posted 6 years ago

“THE NEW BLACK INK CARTRIDGE PRINTS ALL THE PHOTOS IN BLACK AND WHITE IN GREEN COLOUR”

Helpful Report

Posted 6 years ago

Sorry to hear you are having a problem with the cartridge. I have emailed you, please respond to the email or please call us on 0203 001 0234. Kind Regards, Sarah

Posted 6 years ago

“This is my first order with the Cartridge People. I have an Epsom X255 three months old. I ordered a full set of cartridges and this morning fitted them. My printer won’t print in the black so I have to print on colour. The page comes out with every half inch of ink missing!! I have re fitted the cartridges multiple times but it doesn’t get any better I am afraid. Obviously will not waste my money with a repeat order.”

Helpful Report

Posted 6 years ago

I am sorry to hear you have had a problem with the goods ordered from ourselves. One of the customer service team will contact you soon. Kind Regards, Sarah

Posted 6 years ago

“I installed a new yelow ink cartidge and after two A4 single black and white print runs a warning came up that the cartridge was low on ink. I experienced this on a previous occasion and had to replace the cartridge. i did phone in after the first problem and received an unsympathetic response.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave a review. I am sorry that you are having problems with the cartridge supplied by us. We would like to help you resolve this issue, a member of our Customer Service Team will be in touch shortly.

Posted 6 years ago

“The printer cartridge that I ordered was the correct cartridge, but since replacing it my printer no longer works. I don't know why this is.”

Helpful Report

Posted 6 years ago

Good morning, Thank you for your review. I am sorry to hear that you have had an issue with toner supplied by us. I can see that you have ordered a genuine Brother toner, and it is very rare for there to be any issues with original products, therefore in order to resolve this issue, a member of our customer services team will contact you shortly. Kindest regards, Hannah

Posted 6 years ago

“Vat wasn't charged which I didn't find out until the end of the process. So they weren't as cheap as they first appeared.”

Helpful Report

Posted 6 years ago

Dear Michael, Thank you for your review and I am sorry for the confusion with the VAT. I can see that you have spoken with a customer service advice would would have advised that there is no VAT charged as it is not applicable. This is also explained in our terms and conditions. Kindest regards, Simon Bennett

Posted 6 years ago

“The cartridges which are supposed to be compatible worked for 5 copies but the printer still says ink is low and the is a cartridge fault code. I think it is the fault of your cartridges but i now need to buy some genuine Canon cartridges to check. Away for 2 weeks so will contact you on return to resolve this issue”

Helpful Report

Posted 6 years ago

Hi Simon, Thank you for your review. I am sorry to hear of the problems you have experience using these cartridges. we will email you very shortly some troubleshooting advice we are confident will resolve the issue for you, however if this does not resolve the problem you are covered by our warranty. Best regards, Simon Bennett

Posted 6 years ago

“I ordered these cartridges on 18th June and on 22nd am still waiting for them!”

Helpful Report

Posted 6 years ago

Dear Mary, Thank you for your feedback. I am sorry to hear you have experienced a problem with a delivery of an order. I have contacted you today and it would appear that no order had been placed on the 18th June as advised. I can see that you have spoken to one of our advisors and placed a new order today. Please accept my apologies for any inconvenience caused. Kind regards, Melanie Cartridge People

Posted 6 years ago

Cartridge People is rated 4.8 based on 115,194 reviews