Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 113,080 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 113,080 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my first order with the Cartridge People. I have an Epsom X255 three months old. I ordered a full set of cartridges and this morning fitted them. My printer won’t print in the black so I have to print on colour. The page comes out with every half inch of ink missing!! I have re fitted the cartridges multiple times but it doesn’t get any better I am afraid. Obviously will not waste my money with a repeat order.”

Helpful Report

Posted 5 years ago

I am sorry to hear you have had a problem with the goods ordered from ourselves. One of the customer service team will contact you soon. Kind Regards, Sarah

Posted 5 years ago

“I installed a new yelow ink cartidge and after two A4 single black and white print runs a warning came up that the cartridge was low on ink. I experienced this on a previous occasion and had to replace the cartridge. i did phone in after the first problem and received an unsympathetic response.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review. I am sorry that you are having problems with the cartridge supplied by us. We would like to help you resolve this issue, a member of our Customer Service Team will be in touch shortly.

Posted 5 years ago

“The printer cartridge that I ordered was the correct cartridge, but since replacing it my printer no longer works. I don't know why this is.”

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Posted 5 years ago

Good morning, Thank you for your review. I am sorry to hear that you have had an issue with toner supplied by us. I can see that you have ordered a genuine Brother toner, and it is very rare for there to be any issues with original products, therefore in order to resolve this issue, a member of our customer services team will contact you shortly. Kindest regards, Hannah

Posted 5 years ago

“Vat wasn't charged which I didn't find out until the end of the process. So they weren't as cheap as they first appeared.”

Helpful Report

Posted 5 years ago

Dear Michael, Thank you for your review and I am sorry for the confusion with the VAT. I can see that you have spoken with a customer service advice would would have advised that there is no VAT charged as it is not applicable. This is also explained in our terms and conditions. Kindest regards, Simon Bennett

Posted 5 years ago

“The cartridges which are supposed to be compatible worked for 5 copies but the printer still says ink is low and the is a cartridge fault code. I think it is the fault of your cartridges but i now need to buy some genuine Canon cartridges to check. Away for 2 weeks so will contact you on return to resolve this issue”

Helpful Report

Posted 5 years ago

Hi Simon, Thank you for your review. I am sorry to hear of the problems you have experience using these cartridges. we will email you very shortly some troubleshooting advice we are confident will resolve the issue for you, however if this does not resolve the problem you are covered by our warranty. Best regards, Simon Bennett

Posted 5 years ago

“I ordered these cartridges on 18th June and on 22nd am still waiting for them!”

Helpful Report

Posted 6 years ago

Dear Mary, Thank you for your feedback. I am sorry to hear you have experienced a problem with a delivery of an order. I have contacted you today and it would appear that no order had been placed on the 18th June as advised. I can see that you have spoken to one of our advisors and placed a new order today. Please accept my apologies for any inconvenience caused. Kind regards, Melanie Cartridge People

Posted 6 years ago

“The good news is that the item arrived promptly. The bad news is that when I put it in, the HP printer, the ink setting stated it was low ink when I bought an XL size. I expected the ink capacity to be full, and it wasn't. So it is not proving to be a saving,”

Helpful Report

Posted 6 years ago

Dear Mrs Must, Thank you for your review and I am sorry that you are having problems with a HP compatible cartridge supplied by us. We want our customers to be totally satisfied with every part of our service and for that reason you are covered by our satisfaction guarantee. I will arrange for a member of our customer service team to contact you as soon as possible to try and resolve the issue you are having. Kind Regards Louise Cartridge People

Posted 6 years ago

“I was surprised and dissatisfied to receive HP compatible cartridges on my latest order when I wanted genuine HP cartridges which I have always received in previous dealings with your organisation. I consider this to be rather underhand.”

Helpful Report

Posted 6 years ago

Dear John, Thank you for your review and I am sorry that there appears to be an issue with your order, I will arrange for someone to contact you as soon as possible to try and resolve your order. Kind Regards Louise Cartridge People

Posted 6 years ago

“Cartridge wasnt recognised by the printer?”

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Posted 6 years ago

“The product was a genuine Epson black cartridge at a good price and it is a good product. However, I needed it quickly and ordered it on the basis of a "next day delivery" as advertised next to the product - unfortunately, it took 2 days to arrive which was inconvenient. Whilst this was disappointing, it wouldn't stop me using Cartridge People again - I just need to get more organised so I don't need it so quickly next time!”

Helpful Report

Posted 6 years ago

Normally your order will arrive the next business day following dispatch when offered, provided it is before the cut off (Monday-Friday, excluding Bank/Public Holidays). This service usually uses Royal Mail 24 Parcel Service (delivered by your postman) and, in our experience, 98% of items do arrive the next business day. We do apologise if there was a delay in your delivery. Unfortunately, we are unable to guarantee Next Day Delivery to customers ordering for delivery to the following postcode regions: IV, BT, TR, AB, DD, KW, ZE, GY, JE, PA, HS, PH, KA, IM, PO30-PO41.

Posted 6 years ago

“Unfortunately the wrong item was delivered, then replaced again with the wrong item and they were unable to supply me with the correct one, despite being advertised on their website. However, the customer services were prompt, apologetic and supplied refund immediately. It still meant that I had to go twice to a collect store to send back the incorrect items”

Helpful Report

Posted 6 years ago

I am so sorry that you had a problem with an order placed with ourselves. We weren't aware of the problem with our toner and your specific printer until it happened. So I can only apologise, however I am pleased our customer service was good.

Posted 6 years ago

“It is now over a week since I placed the order and it has not yet arrived - no further comment is necessary.”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for your review. I am very sorry to hear that you are not in receipt of your order. Looking at your order notes I can not see that we have been made aware of this. Please be advised that we will get an update for you and a member of the team will be in contact. Kindest Regards, Emily

Posted 6 years ago

“Despite the advert 4 of the cartridges you sent were NOT compatible with my printer. (order No GB190414-LA2797016) They are of a totally different configuration to those that are compatible.”

Helpful Report

Posted 6 years ago

Good Afternoon, Thank you for your review. I am sorry to hear of the problems you have encountered using these cartridges. One of our customer service team shall be in contact with you soon as we would like to resolve this issue for you. Kindest regards, Simon Bennett

Posted 6 years ago

“The cartridges arrived promptly and nicely packed. When I opened the Magenta ink cartridge ready to replace the old one from my printer, the ink dripped out profusely giving my fingers and table some memorable stains and also the size of the ink tank was about 2mm longer than the existing one. So I have returned the entire package.”

Helpful Report

Posted 6 years ago

Good morning, Thank you for your review. I am sorry to read that you had a leaking cartridge. Upon looking at your notes on the order, I can see that you contacted us on the 18/05/19 in regard to this matter, and we promptly resolved the issue by asking you to dispose of the leaking cartridge and a label was sent for you to return the unwanted items. I can also see that refund was processed for you on 22/05/19. I am sorry for any inconvenience caused to you and if we can be of any further assistance, please do not hesitate to get in touch. Kind regards, Hannah

Posted 6 years ago

“Not a happy bunny, was supposed to receive my inks in4-7 days now On day 16 and still nothing, just phoned to be told to ask Royal Mail. So now I have to chase up who might have the delivery 🙁”

Helpful Report

Posted 6 years ago

Dear Catherine, Thank you for your review. I am sorry to read that your order did not arrive in a timely manner. We rely heavily on Royal Mail, although Royal Mail are usually very efficient with our deliveries they can on rare occasions take longer than the estimated 2-7 working days, as stated on our website. I can see from the notes on your order that you have spoken to one of my colleagues who have arranged to have your order resent. I can confirm that this was despatched to you on the 30/05/19. Please let us know if you have any further queries regarding the resent order, and we will be happy to assist. Kindest regards, Hannah

Posted 6 years ago

“From first installing the new cartridge to my Brother360 printer it has always said ink low now it has stopped working and this has lasted only a few months maybe it was a faulty on ?, I presume it will be a waste of time contacting the supplier but we dont use the printer much at all Chris Whotton”

Helpful Report

Posted 6 years ago

Dear Chris, Thank you for your review. I can see from the notes on your order that you have contacted us via email on 30/05/19 and a colleague of mine has replied this morning to try to resolve the issue for you. Can you therefore please respond to our email, and we can get this resolved quickly for you. Kindest regards, Hannah

Posted 6 years ago

“Always had reliable cartridges but last lot no good”

Helpful Report

Posted 6 years ago

Apologies that you have had a problem with the goods. I have emailed you, please reply to the email or call us on 0203 001 0234. Kind Regards, Sarah

Posted 6 years ago

“Selected the right cartridge pack for my printer make and model number, cartridges arrived without the grey ink, which my printer requires to work. Called to ask where the grey was, advisor told me the pack doesn't contain it as not all printers take grey. Told her I'd selected the pack for my printer according to their own products, she said all I could do is buy a grey ink separately at £5.99+P&P. Bad service. Can't even return the cartridges I can't even use as they've been opened to be put in the printer, though not used as my printer won't print without the required grey. Wouldn't shop here again.”

Helpful Report

Posted 6 years ago

We sell different sized packs for the printers. It is listed what is in the pack. Cartridge People Compatible Canon PGI-550PGBKXL, CLI-551XL BK/C/M/Y Black & Colour High Capacity Ink Cartridge 6 Pack (Premium Own Brand) 2 x bk 22ml 1 x pbk 11ml 1 x cy 11ml 1 x mag 11ml 1 x ylw 11ml We did offer a return for the goods as you have 14 days to return any opened items. Kind Regards, Sarah

Posted 6 years ago

“Hi The ink was delivered promptly. It did seem to change the settings on my printer. The ink has run out already.cheaper than original. By a third. But no point when it runs out”

Helpful Report

Posted 6 years ago

Dear Helen Thank you for your review. I am sorry that you have had a problem with the cartridges we have supplied. One of our customer service team will contact you shortly to help resolve this matter for you. Kind Regards Marianne

Posted 6 years ago

“The cartridges ordered were "not comparable" with my printer although these were the ones recommended by cartridge people. I have made a complaint but it seems their 100%no quibble guarantee needs lots of explaining even though all the instructions were followed. Disappointed customer.”

Helpful Report

Posted 6 years ago

Dear Mrs Smith Thank you for your review. We do offer a guarantee on all of our products, my colleague asked what troubleshooting you had tried to see if there was another way to get you up and running, which would be quicker than replacing the cartridges for you. One of our customer service team will contact you soon to assist you further. Kind Regards Marianne

Posted 6 years ago

Cartridge People is rated 4.8 based on 113,080 reviews