Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.77

4.8 Rating 134,186 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 134,186 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 13th August 2026

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and product. Ben a customer for many years and I’ve never had any problems.”

Helpful Report

Posted 1 month ago

Thank you for the kind words and for your long-standing support. We’re really pleased to hear you’ve had excellent service and great products over the years. Kind regards, Team Cartridge People

Posted 1 month ago

“Excellent service in the actual company alone...although it's a shame I can't say that of the delivery driver who was jamming the package through the door before I stopped him going any further damaging the ink cartridges inside....”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We're delighted to hear that you received excellent service from our team. However, I'm sorry to learn about your experience with the delivery driver and the way your parcel was handled. If you ever experience anything that isn't 100% right, please do contact us directly. We genuinely value all customer feedback and use it to help improve our service. Your comments regarding the delivery have been noted, as parcels should always be handled with care. Thank you again for taking the time to share your experience, and we hope to serve you again soon. We’ll pass your feedback along to the logistics team. If you’d like to discuss this further, please contact support. Kind regards, Team Cartridge People

Posted 1 month ago

“Very easy to place an order. Excellent customer service and good value for money. THANK YOU”

Helpful Report

Posted 1 month ago

Thank you for your kind words. We’re really glad to hear you found it easy to place your order and that you were satisfied with our customer service and value for money. Kind regards, Team Cartridge People

Posted 1 month ago

“I have always been very happy with both the products and service from Cartridge People. I have successfully switched from branded to their own brand printer ink after good advice from them. I recently made an order for 3 items but only 2 arrived in the package (next day free delivery at no extra charge). After waiting a couple of days to see if the 3rd item arrived separately, I sent a contact to them. Phil replied asking a couple of questions which I answered re the condition of the packaging etc (there was no problem with the packaging). The same day I got another email advising me that the item was being sent out. Mistakes happen but Phil was quick to reply and sort out the error. So 5 stars for customer service, products, time scale of delivery and good products overall.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience in such detail. We’re delighted to hear that you’ve been pleased with both our products and service over the years, and that our own-brand cartridges have proven to be a successful alternative following the advice provided by our team. I'm sorry that part of your recent order was missing on arrival. While mistakes can occasionally happen, it's great to hear that Phil responded promptly, investigated the issue, and arranged for the missing item to be sent out the very same day. I'll be sure to pass on your kind comments to him. Thank you for recognising our customer service, product quality and delivery service. We truly appreciate your continued loyalty and your five-star recommendation, and we look forward to helping you again in the future. Kind regards, Team Cartridge People

Posted 1 month ago

“Good products and always very helpful and patient.”

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Posted 1 month ago

Thank you for your kind words, Barbara. We’re really glad to hear you’re happy with the products and that our team has been helpful and patient. Kind regards, Team Cartridge People

Posted 1 month ago

“Excellent speedy service delivered when predicted and in good condition.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience. We’re glad to hear the service was speedy and the items arrived in good condition as predicted. Kind regards, Team Cartridge People

Posted 1 month ago

“Great products, great prices and great customer service!! Been using the cartridge people for quite a while and always given top service. Recently had an issue with an EVRI delivery but the Cartridge people sorted it out without any problems. 5 ***** service every time”

Helpful Report

Posted 1 month ago

Thank you for your review. We're delighted to hear that you've continued to enjoy our great products, competitive prices, and excellent customer service. I'm sorry to hear there were issues with your EVRI delivery, but I'm pleased our team was able to step in and resolve the situation quickly and without any hassle. We understand how frustrating delivery problems can be, so it's wonderful to know we were able to put things right for you. Thank you for your ongoing loyalty and for taking the time to share your experience. Your kind words mean a great deal to us, and we look forward to providing you with the same five-star service for many years to come. Kind regards, Team Cartridge People

Posted 1 month ago

“A great service in terms of speed of delivery and value. My only grumble would be that the new cartridge arrived in a jiffy bag with no padding. Clearly it had gone through a hard time in transit, meaning the HP box was badly crushed once I got it out of the jiffy bag. Fortunately the ink cartridge seems to be working ok. I'd happily pay a pound more for a padded postal bag if it was available. Just my thoughts, but otherwise, can't complain really at all. Thank you very much”

Helpful Report

Posted 1 month ago

Thank you for your valued feedback. We're delighted to hear that you've been pleased with our prices, service, and speedy delivery. I'm sorry to learn that your cartridge arrived in packaging that appears to have taken a few knocks during transit, leaving the HP box badly crushed. Fortunately, I'm glad to hear that the cartridge itself is working correctly. We really appreciate you taking the time to share your thoughts regarding the packaging. Customer feedback like this is invaluable, and your suggestion about offering additional protective packaging is something we'll certainly take on board. Thank you again for your kind comments and constructive feedback. We truly value your custom and are pleased that, despite this issue, your overall experience has been a positive one. We look forward to helping you again in the future. Kind regards, Team Cartridge People

Posted 1 month ago

“Alison helped through the difficulties I had with prompt advice and replacement of my cartridge”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience. We’re glad to hear that Alison could assist you with prompt advice and the replacement of your cartridge. If you ever need anything else, please feel free to reach out. Kind regards, Team Cartridge People

Posted 1 month ago

“Cartridges arrived wihin a couple of days of placing the order. Lhave used them before(CP), products are of good quality.”

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Posted 1 month ago

Thank you for taking the time to leave a review, Alan. We’re glad to hear the cartridges arrived quickly and that you’ve found the products to be of good quality. Kind regards, Team Cartridge People

Posted 1 month ago

“Very good service from the cartridge people customer services person are knowledgeable and helpful”

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Posted 1 month ago

Thank you for your feedback, Alison. We’re glad to hear you found our customer services knowledgeable and helpful. Kind regards, Team Cartridge People

Posted 1 month ago

“I had ordered original Epson Cartridges, but was telephoned by Cartridge People and persuaded to use there own cartridges. They were cheaper and contain more ink. The part refund came in a very timely fashion, cant say the same about the cartridges; apparently gone missing in transit. currently have no ink, feel I might have been better off not altering order???”

Helpful Report

Posted 1 month ago

Thank you for your review. I'm sorry to hear that your replacement cartridges did not arrive as expected and appear to have been lost in transit. I completely understand your frustration, especially when you're left without any ink and waiting for your order to arrive. While many customers successfully switch to our own-brand cartridges and benefit from the cost savings and increased page yield, it's disappointing that delivery issues have impacted your experience on this occasion. I'm pleased to see that your partial refund was processed promptly, and I can also confirm that a replacement order was dispatched for you yesterday. We appreciate your patience and hope that the replacement reaches you quickly so you can start enjoying the benefits of your new cartridges. Thank you for taking the time to share your feedback, and we apologise for the inconvenience caused by the delivery delay. Kind regards, Team Cartridge People

Posted 1 month ago

“Always easy to contact by telephone and keen to help”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share this. We’re glad you find it easy to contact us by telephone and that we’re keen to help. Kind regards, Team Cartridge People

Posted 1 month ago

“Cartridge People have provided excellent service with the guidance of George in Technical Support to satisfy my requirements for good quality Printer Toner Cartridges for my printer. The communication and support through this process has provided me with great confidence to continue using them for my requirements. The service through ordering, and receiving the products I needed has been very efficient and the final delivery has always been extremely quick.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience. We're delighted to hear that you've received excellent service from Cartridge People and that George in Technical Support was able to provide the guidance you needed to find the right toner cartridges for your printer. It's fantastic to know that George's support, along with our communication throughout the process, has given you the confidence to continue choosing us for your printing needs. I'll be sure to pass on your kind comments to him. We're also pleased to hear that you found the ordering process straightforward and efficient, and that your deliveries have consistently arrived quickly. Thank you for your continued custom and for taking the time to leave such positive feedback. We look forward to helping you again in the future. Kind regards, Team Cartridge People

Posted 1 month ago

“Good price and customer service. Haven't used the cartridges yet so cannot comment on quality. Appreciated the free gift of playing cards, thank you!”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re glad to hear you were happy with the price and customer service. If there’s anything you’d like to share once you’ve used the cartridges, we’d love to hear it. We’re also pleased you enjoyed the free gift—much appreciated. Kind regards, Team Cartridge People

Posted 1 month ago

“Supplies always arrive quickly and you are kept informed all the time, even with a phone call if they need to contact you”

Helpful Report

Posted 1 month ago

Thank you for your lovely feedback, Paula. We’re glad to hear you’re kept informed throughout and that you receive your supplies quickly. Kind regards, Team Cartridge People

Posted 1 month ago

“Excellent customer service from Si Bennett. I ordered canon coloured and black cartidges but with were showing as empty on the printer. Si was professional, patient and understanding. Worked with me to resolve the situation. Very professional.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We're delighted to hear that you received excellent customer service from Si. I'm sorry to hear that your Canon colour and black cartridges were showing as empty when installed. We understand how frustrating that can be when you're expecting to get printing straight away. It's fantastic to hear that Si was able to work with you to resolve the issue. His professionalism, patience and understanding are qualities we value highly, and I'll be sure to pass on your kind comments to him. Thank you for taking the time to share your experience. We really appreciate your feedback and are delighted that Si was able to provide the support you needed. We look forward to helping you again in the future. Kind regards, Team Cartridge People

Posted 1 month ago

“Vicky from customer services was extremely helpful in rectifying my order. Her actions and communication were very helpful in getting the right outcome.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Lynn. We’re really glad to hear Vicky was extremely helpful in rectifying your order. We’ll pass your kind words along to her. If you need anything else, please contact support. Kind regards, Team Cartridge People

Posted 1 month ago

“Really quick service, I ordered ink on a Saturday and they were delivered on the Wednesday (only because Monday was a bank holiday); ink was a really good price, great value for money. Would have loved to get the CP own brand, but that would not have been compatible with my printer - which I would not have known without the disclaimer on the CP website, which was well visible and very helpful.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience, Jade. We’re glad to hear the service was quick and that you found the ink to be good value. It’s also great that the disclaimer helped you choose the right product for your printer. If there’s anything else you’d like to know in future, feel free to reach out. Kind regards, Team Cartridge People

Posted 1 month ago

“Excellent service, good product.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience. We’re really glad to hear you were happy with both the service and the product. If there’s anything you’d like to discuss further, please feel free to reach out. Kind regards, Team Cartridge People

Posted 1 month ago

Cartridge People is rated 4.8 based on 134,186 reviews