Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.77

4.8 Rating 128,860 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 128,860 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 7th March 2026

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having tried to print with a faulty cartridge I contacted Cartridge People by email. I received a reply within 15 minutes from Wiki, who arranged to send me a replacement by the next day. I did indeed receive the new cartridge in the morning of the following day. Excellent service. Thank you Wiki and all at Cartridge People.”

Helpful Report

Posted 3 months ago

Good afternoon, Thank you for your kind feedback. We’re really pleased to hear that Wiki could arrange a replacement promptly and that you received it the next day. If you need any further help, please don’t hesitate to reach out. Kind regards, Team Cartridge People

Posted 3 months ago

“I have used the company for years and never had any issues with delivery - however with no fault of the company the courier was unable to deliver the parcel and returned it back to them - they immediately arranged for its re-delivery and was with us next day - very prompt service”

Helpful Report

Posted 3 months ago

“Excellent service from both Marianne and Lindsay. Marianne gave me excellent advice as to how I might solve my problem - unfortunately, the problem remained and Marianne and Lindsay have kindly arranged for me to have a replacement cartridge. Many thanks to you both. Peter Shepherd”

Helpful Report

Posted 3 months ago

Good afternoon, Thank you for your kind feedback. We’re really pleased Marianne and Lindsay could assist and arrange a replacement cartridge. If you need any further help, please don’t hesitate to reach out. Kind regards, Team Cartridge People

Posted 3 months ago

“Phil was very helpful and efficient”

Helpful Report

Posted 3 months ago

Thank you for your kind feedback. We’re really pleased Phil could assist and be so helpful and efficient. If you need any further help, please don’t hesitate to reach out. Kind regards, Team Cartridge People

Posted 3 months ago

“Simon Heath was very helpful”

Helpful Report

Posted 3 months ago

Thank you for your kind feedback. We’re really pleased Simon could assist and be so helpful. If you need any further help, please don’t hesitate to reach out. Kind regards, Team Cartridge People

Posted 3 months ago

“Excellent service, as always.”

Helpful Report

Posted 3 months ago

“Had an issue with my order which resolved within hours Great customer service from Sam, thank you”

Helpful Report

Posted 3 months ago

Thank you for your kind feedback. We’re really pleased Sam could assist and resolve the issue so quickly. If you need any further help, please don’t hesitate to reach out. Kind regards, Team Cartridge People

Posted 3 months ago

“Thank you, Phil, for being so very efficient and helpful”

Helpful Report

Posted 3 months ago

Thank you for your kind feedback. We’re really pleased Phil could assist and be so efficient and helpful. If you need any further help, please don’t hesitate to reach out. Kind regards, Team Cartridge People

Posted 3 months ago

“My order was delivered very quickly, but one of the cartridges was not recognised by my printer. I reported the issue and a replacement cartridge was with me within 48 hours. Thanks to Sam for resolving the issue so efficiently.”

Helpful Report

Posted 3 months ago

Thank you for your kind feedback. We’re really pleased Sam could assist and ensure a replacement was with you within 48 hours. If you need any further help, please don’t hesitate to reach out. Kind regards, Team Cartridge People

Posted 3 months ago

“I have been buying own brand cartridges from Cartridge People for some time with no complaints, one of the items in my latest order was defective , I telephoned and explained the problem to Marianne who sent out a replacement which arrived the next day, excellent service.”

Helpful Report

Posted 3 months ago

Thank you for your kind feedback. We’re really pleased Marianne could assist and send out a replacement promptly. If you need any further help, please don’t hesitate to reach out. Kind regards, Team Cartridge People

Posted 3 months ago

“Huge thanks to Simon Heath for his assistance with a non working cartridge for my printer. He was polite and very helpful to get the cartridge working. Great service.”

Helpful Report

Posted 3 months ago

Thank you for your kind feedback. We’re really pleased Simon could assist and get your cartridge working. If you need any further help, please don’t hesitate to reach out. Kind regards, Team Cartridge People

Posted 3 months ago

“This review is based on having to contact customer support due to faint lines / lines not printing which I believed to be down to the compatible toners and Brother had said the same. Hannah was really good at looking at all the possible causes and worked out it was nothing to do with the toners and was a PDF issue. So very pleased that this issue got sorted even though technically they didn't need to help as it was not toner related in the end. Massive thanks to Hannah! In general the compatible toners are good, we do have issues sometimes with them but any that do cause issue they replace very quickly. So overall I am very happy with this company.”

Helpful Report

Posted 3 months ago

Thank you for your kind feedback. We’re really pleased Hannah could support you and help identify the root cause. If you need any further assistance, please don’t hesitate to reach out. Kind regards, Team Cartridge People

Posted 3 months ago

“Always use you for your excellent service and very good prices.”

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Posted 3 months ago

“Only used the black do far, but no problems.”

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Posted 3 months ago

“Alison was very helpful and gave me precise instructions to rectify the fault. Unfortunately, they did not solve the problem and she arranged an immediate replacement. Great customer service. Thanks guys.”

Helpful Report

Posted 3 months ago

Thank you for your kind feedback. We’re glad Alison could provide precise guidance and arrange an immediate replacement. We’re sorry the fault wasn’t fully resolved, but we’re pleased you’re happy with the service. Kind regards, Team Cartridge People

Posted 3 months ago

“Five stars, brilliant as usual.”

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Posted 3 months ago

“Sam took the time to fully understand my problem with a cartridge not being recognised by my printer. He emailed details of a propsed solution for me to follow. Sadly this did not work as hoped so I was immediately offered a replacement cartridge which is on its' way! Great customer service!”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your feedback. We’re really glad Sam could understand the issue and propose a solution, and we’re sorry it didn’t work as hoped. We’re pleased to have arranged a replacement cartridge for you and will ensure it’s dispatched promptly. If you need any further assistance, please let us know. Kind regards, Team Cartridge People

Posted 3 months ago

“I wanted to say huge thank you for Sam from customer service. Sam supported me with the issue I had with one of my cartridges. His response was quick, detailed and very well explained. He also ensured my issue was resolved and kept me up to date throughout the process. I wish more people were like Sam, knowledgeable and just willing to help!”

Helpful Report

Posted 3 months ago

Thank you for your kind feedback. We’re really pleased Sam could assist quickly, explain clearly, and keep you updated throughout the process. If you need any further support, please don’t hesitate to reach out. Kind regards, Team Cartridge People

Posted 3 months ago

“I’ve bought printer cartridges from Cartridge People over many years. Initially I only bought OE cartridges, but I now buy CP’s own brand cartridges and they work just fine. Evri managed to muck up the delivery of my latest order, but Sam at Cartridge People got on the case straight away, and sent new cartridges immediately. I feel I can trust CP to give reliable customer service and good value for money.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your experience, Pete. We’re really glad Sam could step in and get the replacements out quickly, and that you’re happy with our own-brand cartridges and value. Apologies for the delivery mix-up with Evri — we’ll pass your feedback to ensure smoother service. If you need anything else, please let us know. Kind regards, Team Cartridge People

Posted 3 months ago

“Sam was very helpful when i phoned to say my delivery had not arrived due to it being damaged whist still in transit. I promptly was sent a replacement - excellent service”

Helpful Report

Posted 3 months ago

Thank you for your kind feedback. We’re really pleased Sam could help when you rang about the damaged delivery and that a replacement was sent promptly – excellent service. If you need any further assistance, please don’t hesitate to reach out. Kind regards, Team Cartridge People

Posted 3 months ago

Cartridge People is rated 4.8 based on 128,860 reviews