Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.77

4.8 Rating 128,843 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 128,843 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 7th March 2026

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“REally great customer service. I called after one of my cartridges didn't work. They sent one out the next day to replace it. Thank you.”

Helpful Report

Posted 3 months ago

Good morning Caroline, Thank you so much for your kind words. We’re really glad to hear you were satisfied with our service and that the replacement cartridge was sent promptly. If there’s anything else you need, we’re here to help. Kind regards, Caroline. Team Cartridge People

Posted 3 months ago

“Graham at MK, To Caroline, just to say the replacement colour cartridge has just arrived and appears to have solved my printer problem. Many thanks again for the excellent service. Well done.”

Helpful Report

Posted 3 months ago

Good morning Graham, Thank you for letting us know. We’re really pleased to hear the replacement colour cartridge has arrived and solved your printer problem. We appreciate your kind words about the service. If there’s anything else you need, we’re here to help. Kind regards, Team Cartridge People.

Posted 3 months ago

“Outstanding service, quick reply, Aden’s service EXCELLENT , I wish every company gave this 10 star service, and time to help , thank you , please thank Aden and all the staff I have spoke too, everyone has given excellent service .”

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Posted 3 months ago

Good morning Lesley, Thank you so much for sharing your wonderful feedback. We’re thrilled Aden provided excellent service and that you were happy with the help. We’ll be sure to pass on your thanks to Aden and the team. Kind regards, Caroline. Team Cartridge People

Posted 3 months ago

“I would like to praise Sam for dealing with my problem in so timely a manner. Having a problem with my cartridges he very quickly came back and offered me a full refund as they did not seem to work in my HP Photosmart printer as they should do. Having dealt with Cartridge People for many years and never having had a problem before, I can thoroughly recommend their service. I will be back for more cartridges in the future.”

Helpful Report

Posted 3 months ago

Good morning Shirley, Thank you so much for sharing your experience. We’re really pleased Sam could resolve the issue quickly and that you’re happy with the refund. We appreciate your loyalty over the years and look forward to helping you again with future cartridges. Kind regards, Caroline. Team Cartridge People.

Posted 3 months ago

“Ordered the wrong toners. Sam was very helpful in supplying the information required to send the toners back for refund.”

Helpful Report

Posted 3 months ago

Good morning, Thank you so much for sharing your experience. We’re really glad Sam could help with the information needed for the return and refund. If you need any further assistance in the future, we’re here for you. Kind regards, Caroline. Team Cartridge People

Posted 3 months ago

“Marianne Was excellent. Had a faulty cartridge and she sent out a replacement immediately. Couldn’t ask for better customer service. Thanks”

Helpful Report

Posted 3 months ago

Thank you so much for sharing your experience, Hira! I’m really sorry to hear you had an issue with one of the cartridges you bought from us — that’s never the experience we want for you. Thanks for your patience while we sorted it out. On a happier note, we’re delighted that Marianne could jump in and get a replacement to you straight away. She’ll be over the moon to know she was able to help and get you back up and running so quickly. If there’s ever anything else you need, we’re always here for you. Kind regards, Team Cartridge People

Posted 3 months ago

“Great support from Chris in Customer Services, follow up call to check that I was getting the best deal, after which I swopped the HP original for a Cartridge People compatible toner, and Chris gave a guarantee about compatibility and protection for my printer. So far, it works perfectly and they've been no error messages from my Hewlett Packard MFP.”

Helpful Report

Posted 3 months ago

Thanks so much for sharing your experience, George! We’re really glad Chris could help you find the best deal and that the compatible toner is working well with your Hewlett Packard MFP. It’s great to hear there haven’t been any error messages. If you need anything else, you know where to find us. Kind regards, Team Cartridge People

Posted 3 months ago

“A lady called Alison was incredible. She helped where I was getting no where Thank cartridge people, and especially Alison 4 Amazing help Adrian H”

Helpful Report

Posted 3 months ago

Thanks so much for sharing that, Adrian! Alison will be over the moon to hear she was able to help and that it made such a difference for you. That’s exactly what we’re here for — to support you with whatever you need. We’ll definitely pass your lovely message on to her. And if you need anything else at all, you know where to find us! Kind regards, Team Cartridge People

Posted 3 months ago

“I had a problem when replacing my empty toner with the new replacement toner. The printer didn't recognise the replacement toner and I discovered the new one was leaking toner. I contacted Customer services and spoke to Marianne, who was very helpful and supportive. She obtained my details and explained the process of returning the faulty toner, she emailed the information required very promptly. Nothing was too much bother and I really appreciated Marianne's help with this matter. Thank you again.”

Helpful Report

Posted 3 months ago

Thank you for sharing your experience with us. I’m terribly sorry that you had a disappointing start with our toner—this really isn’t acceptable, and we appreciate you bringing it to our attention. We’re very pleased to hear that Marianne was able to assist you. Nothing is ever too much trouble for her, and she consistently provides excellent service. I’m also glad the information for returning the faulty toner was sent promptly and clearly. If you need anything else at all, please don’t hesitate to get in touch—we’re always here to help. Kind regards, Team Cartridge People

Posted 3 months ago

“The price is always very competitive, delivery is always very speedy, they are easily contactable by phone, and when I had a query, Alison, on the end of the phone, could not have ben more helpful or accomodating. Really appreciate all of the above!”

Helpful Report

Posted 3 months ago

Thank you for your kind feedback. We’re really pleased Alison was able to help — she’s a very supportive team member and always strives to get issues resolved quickly. We’re also delighted to hear that you’re happy with our prices, delivery speed, and accessibility. If you need anything else, please don’t hesitate to reach out. We’re always here to help. Kind regards, Team Cartridge People

Posted 3 months ago

“Having experienced a few delivery problems I contacted the CP team and my email was dealt with promptly by Si Bennett. I should hopefully be getting my delivery soon. Thank you”

Helpful Report

Posted 3 months ago

Thank you for your kind feedback. We’re really pleased Si could help and that you’re hopeful about your delivery. If you need any further assistance, please don’t hesitate to reach out. Kind regards, Team Cartridge People

Posted 3 months ago

“I have used the non canon ink cartridges and had mixed succusss. My recent purchase of the cyan cartridge caused issues in which it was not recognised on the printer. Cartridge people advised to reset by putshing the bottom button for the system to over ride the notification of no ink. I now cannot do a head aligment. I am going back to canon cartridges and hope by replacing the two new cartridges that this will resolve the issue.”

Helpful Report

Posted 3 months ago

Thanks so much for taking the time to share your experience, Mark. I’m really sorry to hear you’ve had trouble with the cartridge and the head alignment — that’s the last thing we want for you. One of our team members will give you a call soon to get everything sorted. All our products are fully guaranteed, so if we can’t fix the problem for you, we’ll make sure you’re not left out of pocket. If there’s anything else you need in the meantime, we’re always here to help! Kind regards, Team Cartridge People

Posted 3 months ago

“I am very happy with the service provided to me by both Sam and Marianne. I had an issue where my printer has had problems printing with the new cartridges. When I rang, Sam was very helpful in providing my with the information he felt would solve the issue, when unfortunately it didn't, Sam then offered me a full refund after calling me back promptly. I then thought I might have an issue with my card that was being refunded, and Marianne was then very helpful with that, and even called me back at a time I advised would be convenient for me. As it happened my refund was received ok and without any delay. I'd like to thank both Sam and Marianne for their excellent and polite service. Martin”

Helpful Report

Posted 3 months ago

Thank you for your kind feedback, Martin. We’re really pleased Sam and Marianne could help and that the refund was resolved promptly. If you need any further assistance, please don’t hesitate to reach out. Kind regards, Team Cartridge People

Posted 3 months ago

“I ordered my usual ink replacement on Friday 27th Feb. I then tracked it via Evri and it was in their warehouse at 1am on Monday 2nd March. There it stayed and was never delivered. So on Friday 6th March I contacted Cartridge people customer service and almost immediately received a reply from Chris. He apologised, although it was Evri's fault and offered to send me a replacement. This arrived within the usual timescale. So thanks to Chris for arranging the replacement and my message is to contact customer service if you have a problem and they will sort it.”

Helpful Report

Posted 3 months ago

Thank you for your kind feedback. We’re really pleased Chris could help and that you’re happy with the replacement arrival. If you need any further assistance, please don’t hesitate to reach out. Kind regards, Team Cartridge People

Posted 3 months ago

“Lucy was fantastic today. answered swiftly and very helpful. Thank you Lucy :)”

Helpful Report

Posted 3 months ago

Thank you for your kind feedback. We’re really pleased Lucy could help and that you’re happy with the service. If you need any further assistance, please don’t hesitate to reach out. Kind regards, Team Cartridge People

Posted 3 months ago

“Sam was very polite , helpful and extremely pleasant to speak. I am very staisfies with the excellent price, quality and service offered by cartridge people”

Helpful Report

Posted 3 months ago

Thank you for your kind feedback. We’re really pleased Sam could help and that you’re happy with the price, quality and service. If you need any further assistance, please don’t hesitate to reach out. Kind regards, Team Cartridge People

Posted 3 months ago

“Always excellent service from cartridge people and great prices, Lucy has been particularly helpful recently making sure our order got to us!”

Helpful Report

Posted 3 months ago

Thank you for your kind feedback. We’re really pleased Lucy could help and that you’re happy with the service and prices. If you need any further assistance, please don’t hesitate to reach out. Kind regards, Team Cartridge People

Posted 3 months ago

“Best prices for original cartridges for my printer. Dependable service and honoured offer to refund price difference if lower prices found elsewhere (it does happen occasionally). Thanks Marianne for following up on inquiry.”

Helpful Report

Posted 3 months ago

Thank you for your kind feedback. We’re really pleased Marianne could assist and that you’re happy with the prices and dependable service. If you need any further assistance, please don’t hesitate to reach out. Kind regards, Team Cartridge People

Posted 3 months ago

“Helpful and efficient customer service from Phil. Attended to all my questions and i anticipate quick delivery of my order.”

Helpful Report

Posted 3 months ago

Thank you for your kind feedback. We’re really pleased Phil could help and that you’re happy with the service and anticipated quick delivery. If you need any further assistance, please don’t hesitate to reach out. Kind regards, Team Cartridge People

Posted 3 months ago

“Great customer service! I accidently placed an order to my billing address, although I needed the cartridges delivered to another address. I called customer service and I was put through to the right people straight away and within 15mins of placing the wrong delivery address all was sorted! Sam was especially helpful and made sure the correct delivery address was applied to the order. Will definitely be ordering from here again! Thanks everyone”

Helpful Report

Posted 3 months ago

Thank you for your kind feedback. We’re really pleased Sam could help and that everything was sorted so quickly. We appreciate you choosing us and look forward to serving you again. If you need any further assistance, please don’t hesitate to reach out. Kind regards, Team Cartridge People

Posted 3 months ago

Cartridge People is rated 4.8 based on 128,843 reviews