“I was happy with the customer service I received from Rhys & the team.
Unfortunately, some body work discrepancies were reported and were not fixed in time for pick up, requiring me to chase it up. If it hadn’t been for this, five stars would have been given.
I was pleased with the discount given to myself as my partner & I bought cars on the same day.”
“Very happy with the service from Rhys and the team. Would of been 5 stars with there was a bit more of a handover with the car regarding features and how various items work. But overall very happy with my experience.”
“You were assigned a salesman when you went in who gave you the information you wanted and left you to look at the cars while still being nearby if you needed any information.”
“I was very happy with the service from the salesman (Richie Low), he was very assertive, he knew what I was looking for and he couldn't have been more helpful.”
“Everyone was friendly and professional. James was very helpful. The goody bags for the children and play area are great to keep them amused while while the adults do the serious stuff.”
“Amazing service from the salesmen who picked up on the fact I mentioned i’d look to change the alloys after purchase. Before I came to collect the car he arranged for me to get new black gloss alloys which made the car look incredible. Outstanding customer service on this aspect.”
“Listened to the customer. A great set up, reception, cafe kiosk, light and airy surroundings. Customer service was prominent for most staff. A different well thought out handover process. Much better than your rivals. Proactive Communication could be improved so that the customer doesn’t have to wait and chase on progress updates or to chase up work requests. Does the email handover work or should there be a task tool for communicating customer actions between Peter Vardy colleagues and other garages? There should be a survey question on what improvements can be made which can only help you.”
“My purchase was carried out by salesman Micheal who the next day left the business which I was told Ross be new salesman but he didn’t know about me. I was receiving a car from ur Mini Edinburgh branch which took 10 days for it to arrive at the Dundee branch for my 1st look and test drives plus during the 10 days waiting I tried contacting by phone and struggled to get anyone on phone for an update then took further 2 days to receive my cat salesman tony was excellent and the handover team were great”
