“Made to feel welcome , good video presentation sent to look at at home before a test drive .
Salesman not pushy with trying to make a sale .
All round good experience from start to finish and would recommend this dealership if friends and family were to change their car .”
“You were left to own devices with the knowing that you had someone to turn to if you needed anything not like any other car sales place where you are pounced on as soon as you go through the door you are greeted passed to sales executive and then left to have a look and when it came to getting the deal couldn’t of got anything better salesman haggled with manager as much as he could to get us the deal we wanted with our budget in mind”
“My biggest hassle was trying to get a hold of anyone at Dundee as all calls to to Glasgow. Once I did get a hold of someone at Dundee they did say it's a common complaint from customers that their calls don't get returned or a lack of communication.”
“Friendly inviting staff on visit for car,informative without being pushy on sales,follow up need more team communication but very happy over all and with our sales person lara”
“I am very pleased with the professionalism of Dean Mitchell who took into consideration everything I was looking for and got me setup with my new car, he didn't make me feel pressured into getting a car I didn't want and allowed me to find what my heart wanted, he is a real credit to Peter vardy and will recommend to anyone, Thank you once again.”
“When we made the initial enquiries about various cars we kept on getting mixed information whether the car had been sold or not. One of the first cars we wanted to look at was from the Perth store. We where eventually told this car had been sold but when we spoke to Perth they said it was still unsold. We went through one of the managers in the Dundee store who said he would contact Perth to find out what was going on. Disappointingly we never received a call back. We then found another car that was in Dundee but when we went to view it had also been sold but where offered another car. We decided to go for this one and where told it was priced at £4500. The manager who spoke to us in the store sent the paperwork through via email and when we checked it the price had risen to £5500!! After questioning this price we where told that the initial price was incorrect and the price on the paperwork was the right one. I find this very disappointing as our decision to take the car was based on this initial price. We did manage to get the price down to £5200 but this still fell short of the initial price we where told. We decided to take the car but because it was getting close to "month end" the store wanted a quick sale but when eventually viewed the car it still required some remedial work. We viewed it in Aberdeen on the 31st October but the Store wanted it to be sold this day so it was decided that the remedial work would be carried out after the sale. As advised we did a bank transfer of the money but due to it being close to closing time we had to wait until it showed up on Vardy,s system but when we where told by the bank that it wasn't going to show until after 9 we where then left by the dispatch team because there wasn't going to be a sale that night. We were only told later that we could have used our bank card and the sale would have gone through that night. It was decided that we would leave the car in the garage to get the work carried out. This was some bodywork remedial work, the wing mirror that wasn't motering and the key which was falling apart. We where due to pick it up the following week but got a phone call saying that the paint hadn't cured properly so there was a 48hr delay. When we did pick the car up we later found out the mirror was still not working so we had to put it in again the following week but Vauxhall sent the wrong part so we had to keep it in longer than first advised. We had an issue with the key and the new key that was replaced by the store as there was a coding issue with the car. The store did put it through Vauxhall to be resolved which it was. We had issues all through this process getting information as communication was very poor. We kept on getting told that the Store was very busy and especially around "month end". I find this a very poor excuse and lacked customer service. Eventually all issues got resolved but the whole process to longer than it should have and we have not had this kind of experience at any other garage. To summarise due to the incorrect price and very poor after sales we seriously consider not using this Store again. One positive was our Sales Executive John Dodds who was very good through this process and he helped us deal with all the issues we had.”
