“First contacted the company regarding a car we had seen on the website. Advised to go to our local car store in Dundee where we spoke to a very nice man called Bobby Millar. He ran through our payment options and advised us that the car we liked was at the Kirkcaldy store and he would arrange for it to be brought to Dundee. This was duly done and within a couple of days we were able to inspect and test drive it. A couple of marks on the car were to be addressed by the mechanics and we were able to drive it away within a couple of days of this. The whole process, from seeing it on line, to driving it home, took less than a week. Fast friendly service from everyone involved. Excellent service and would highly recommend.”
“Bobby helped me from the minute i walked in the door! Didnt make me feel pressured into buying a car like other sales guy. Made me feel so at ease. Genuine nice guy! I have had problems with peter vardy in pervious years but after dealing with bobby i am sure i will be back in the future and recommend him to friends and family.”
“Hi bought a Volvo C30 from car store Dundee the sale side of it was very slow I thought I felt I was in there for hours but the after care team different ball game only problem I have the car was not 100 percent when taking it home but hopefully it will get sorted just means I’m going to be out of pocket for fuel after one week of buying the car think more time inspection on the cars before customers get them I bought a Volvo C30 on Saturday the 28-9-19 took the car home and on the Sunday morning I went to start it and it was like only running on 3 cylinders I phoned them up and booked it in for this Saturday but on Wednesday coming home from work the car anti skid came on it took me 1 hour to nurse it home phoned again car went back to Dundee on Wednesday now Friday and got car back on the Saturday all sorted very happy”
“Bobby, has been fantastic from start to finish, we were not pounced on, when we walked around the showroom.
He had lots of patience as, I couldn’t decide which car I preferred..
The after sales team, are not so great. There attitudes are not the best, and I found them to be a wee bit rude.”
“This was the easiest car purchase I have ever made. There was stock to suit all types of drivers and my sales person (Bobby Millar) was so helpful and knowledgeable about the car I chose which was another very important plus, nothing seemed to much trouble for him and he explained ever aspect of the sale and handover to me so a big thankyou for that 5 stars+. All the rest of the staff were also very good. Great team in your Dundee store”
“My initial experience of visiting the car store was very positive. All staff were attentive and welcoming. There were a couple of hiccups when it came to the hand over of my car but the General Manager was immediately on the phone and has arranged to get everything sorted swifty. After recieving such service, it has put my mind at rest and has assured me that if there is anything further, that it will be resolved quickly and without hassle.”
“The CarStore is a very professional, efficient friendly set up from reception to driving my car away. Kyle, my salesman, was brilliant. Friendly, knowledgeable, professional and honest. His after sale call was appreciated too.
I felt my car was a decent price too.
Delighted with it!”
“Went in to purchase a new car after being referred from a Friend. Everything from Start to Finish was smooth and easy. The salesman, Bobby gave me all the information required, answered all the questions I asked (which I asked ALOT) and also resolved the small issues/questions I had with the car straight away! Could not fault Bobby or the other members of staff that I dealt with throughout the transaction. Only downside if any, was that I felt the trade in value for my own car was lower than what I felt it was worth. Apart from that, the customer service was brilliant, the deal I received was a good deal and would highly recommend to others.”
“I felt comfortable as soon as I walked in here, everything was properly explained and broken down to help me understand everything. One team member Craig showed me around and I could not fault anything he did. Very happy with the service”
“Fine in general, plenty of people on hand if need be, show room was nice and my kid was entertained. Managers were over keen to introduce themselves tho, nice people but to keen, the salesman was doing fine without them. Mohammed was a good lad and happy to get me the right car”
“From our initial contact and sale with James to the handover of Hannah’s surprise car, I can only say all staff were fantastic! Special thanks to the girls for making the “reveal” so special. Would highly recommend Peter Vardy. Mrs Angela Cain”
“y experience in brief,
Bought car, pick up tue wasn’t ready, call thur salesman going to deliver it, another call he couldn’t get lift from my house to his, so took car to his house and was going to deliver it next morning, no yrs mot, car had to go back to garage, fri call at 4.20pm salesman was leaving garage (45min drive), arrived at 7.20pm handed me one key paper work that I didn’t sign and left, looked in car no manual, no service book (which puts value of car down by 25%) dent in door, one key, stain on back seat and paid over £200 for supaguard no after care pk or certificate, phoned 23 times, 3 emails until someone phoned me back, meeting last Monday, after sales man said he was going to see if he could get service book, phoned fri to speak to him no call back, I now own a car that is £1500 down on value because of not having service book, Peter Vardy knew there was no book because they serviced it before they sold me car, I am disgusted by they way I have been treated and if I don’t get my money back or credit note for every penny I have given you, I am going to the papers, social media, I have worked for Royal Mail for over 29 yrs and they employ over 150,000 people and we get a post office courier every month and there is a page on it for us to write a letter, as you can imagine if I do this I will be getting to a very lot of potential customers if nothing is done about this, that’s been 3 weeks I’ve been fighting with your company and it is a disgrace how you lot treat a normal person on a normal wage that has saved very hard to afford a decent car”
“Very slick sales service to make the sale. Worst after sales service I have ever come across in any company, in any sector. The car initially was mis-sold (sold as being service, yet no service taken place - Peter Vardy had no record of any service being carried out, even though I paid for it). Had to take time off work to get it back in to the garage for it's service and took literally weeks to get the service record from them. Numerous calls and all I got was "he will call you back". No one EVER called me back, not once (except for, ironically, James chasing me to complete this survey). Tried to get help from the live chat, they advised to contact Meghan in Glasgow, who is the Customer Services Manager dealing with complaints. I tried (15-03-19), unavailable but will definitely call you back - Meghan never did - still waiting on that call. So - I bought and picked up the car on 26-02-19 and FINALLY got my service record card 19-03-19. Looking at my phone history on mobile, I made a total of 31 calls to get this service schedule card). Of course, no service record available from when the car was new, but that's another story.
Having said all this - the sales part of the process (James) was excellent and the demo of the car very well carried out. Sales side first class, after-sales...very lacking.”
