“Picked my new car up on Wednesday this week and was very excited. When I got home I noticed a mark in the door panel that was ment to fixed prior to me picking it up.
Tried to phone but couldn’t get an answer, I emailed Mark who sold me the car in sales in Dundee. Very helpful and nice guy. He said to contact VIP team, (the names escape me at the moment) when I called they had already left. THis was on Thursday evening, Reception told I would be called the next day and his would be booked in to be fixed.
Apart from that I am totally happy with my car and my sales experience.
I hope this helps”
“This company is only interested in getting you to buy the car. They sold a car to me which had a burn on the driver seat witch they fixed (my 3 old could fix it better) no filler for a puncher repair no service book. Never again.”
“Fantastic salesman called Tony very friendly, approachable and professional, never felt pressured in any way. He made choosing a car a fun experience, loved it. Very pleased with my purchase, when I go looking for a car in the future I would certainly come back to Carstore. I will be singing your praises to everyone I know.”
“The showroom was lovely, spacious, child friendly, and accommodating of customers needs. All staff were friendly and helpful. Rhys was very patient and understanding of my particular needs and Sammy was great with my grand children!”
“As a customer that’s never bought a car from a dealership before I was well looked after and had everything explained comprehensively as to what I’d be getting for my spondoolies credit to the team big thanks to Rhys we love the car thanks”
“Car not prepared for collection.not taxed and paint defects pointed out by salesman, not rectified. Workshop staff attempted repairs but not to good standard. I will have paintwork rectified. This was our 6th car from Peter vardy and I would think twice about any future purchase”
“The salesman I dealt with was friendly and not pushy at all (kerry) he listened to my requirements and found me my perfect car and I got a good deal on finance. Sammi the handover expert was amazing and also very friendly and polite. Great job both”
“The car store looked inviting clean and we'll laid out. The salesperson who sold us the car spent 3and half hours helping us pick and choose an appropriate affordable car which ticked all the boxes. It was not just a case of selling us anything for a quick sale. The salesperson went out of his way and way past his finishing time to get us the right car and the right price.”
“When picking the car up it have several dents and big chips. This once only looked I complained.
Once someone came to look at the mess I had to argue that the chips were visable from more than 2 meters away.
Once a Manger was involved the they agreed to fix the issues. Sadly some of the touch ups were poor and look the wrong shade.
Dents have been fixed.
When I originally looked at the car it was dirty as it was due to get cleaned.
I have found other simple things like the car was nearly out of oil. This is a simple check that clearly was not done.
To be honest I am not happy with hand over team or after sale.
The sales team were great and very helpful. I would recommend Peter Vardy from a sales point. They have a vast range of cars that will suite differnt needs.”
“Being a first time buyer I went in with no clue what I wanted but the salesman I had really helped and didn't put any pressure on me and left me and my partner to have a look. He told me the pros and cons of some cars that I was looking at which really helped me.”
“Mark kercher is a total credit to you. He LISTENED to what I was looking for made sure I seen all options of cars even though I was delighted with the first one...fantastic member of your team”
“Came in to see a polo but was unfortunately sold. Tony, our salesman, showed me another 2 polos that had just came in and fell in love with one. So glad that I got a better polo than I came in to see. Love it”
“Great reception and made to feel very welcome ,no pressure and a dedicated sales rep just for us .was left to own devices but Ritchie was alwYs there on hand to answer any questions.
The coffee was good too.”
