CarMats.co.uk Reviews

Name: CarMats.co.uk
Rating: 4.86

4.9 Rating 53,072 Reviews

98 %

of reviewers recommend CarMats.co.uk

4.9

Based on 53,072 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About CarMats.co.uk:

Our bespoke carpet and rubber car mats fit seamlessly into your vehicle. Not one-size-fits-all, our car mats are hard-wearing and come perfectly tailored for any car model and make.

All of our car floor mats are made to order in the UK and even better... you’ll get FREE delivery on orders over £30.

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Email:

hello@carmats.co.uk

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CarMats.co.uk 5 star review on 8th July 2025

1249

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They fit. They’ll do.”

Helpful Report

Posted 9 months ago

“They look ok, not quite the perfect fit but will do”

Helpful Report

Posted 9 months ago

Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with the fit of yoru Volvo V40 mats. If you have any issues with the mats then please do reach out to our team and we'd be happy to help.

Posted 9 months ago

“It’s alright for a normal car mat”

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Posted 9 months ago

“They look great but a little pricey for the 'good quality' ones. Cream colour was darker than appeared online and I was disappointed in the black background where I paid extra to have my name. The letters were just Roman numerals so it was quite plane looking. Some italic would have been prettier and the black background really cheapens the look. Other than that , is was fine. Seems solid and strong. Time will tell”

Helpful Report

Posted 10 months ago

Hi Marguerite Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with the mats that you have received. We show a preview on our website of what our embroidery options look like but we'll review to see if we can make this any clearer. We're confident that the mats will last you well, they are extremely hardwearing.

Posted 10 months ago

“My first order was lost and the customer service was poor”

Helpful Report

Posted 10 months ago

Hi Kuldip Thank you for your order & for leaving a review. Please accept our apologies again that your first order was lost by the courier. Once you notified our team and we confirmed the item was lost we immediately arranged for a replacement to be manufactured and sent to you. I know you have now received this order.

Posted 10 months ago

“Bought rubber car mats which are of a good quality however the retaining clips for the drivers mat came in the wrong position so did not fit. I adjusted them but broke one of the clips i n the process. I would of expected better for the money. I have used carmats.co.uk before and been very satisfied which is why i bought from them again.”

Helpful Report

Posted 10 months ago

Hi Allan Thank you for your order & for leaving a review. We're sorry to hear about the issue with the retaining clip. We're sending out a replacement clip to you this week in the post.

Posted 10 months ago

“Quality not quite as expected maybe shoul have upgraded”

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Posted 10 months ago

Hi Barry Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with the quality of your carpet. We're sure the carpets will last you well but if you have any issues in future then please let us know.

Posted 10 months ago

“Very nice mats ,I think I would have bought the more expensive ones which were a bit thicker.I can do that next time I need some.”

Helpful Report

Posted 10 months ago

Hi Ian Thank you for your order & for leaving a review. We look forward to hearing from you for future orders, if you'd like any advice on choosing the right carpet for your vehicle then please let us know.

Posted 10 months ago

“Great fit good quality”

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Posted 10 months ago

Hi Denise Thank you for your order & for leaving a review. I'm glad to see that you're happy with the product received.

Posted 10 months ago

“This carpet I didnt like it. It is not the full size and the driver''s floor keep getting dust and mud.”

Helpful Report

Posted 10 months ago

Hi Raffael Thank you for your order & for leaving a review. Please accept our apologies for the issue with your order. Please do reach out to our support team, the mats should be a perfect fit.

Posted 10 months ago

“I ordered the more expensive, rubber version of the mats from them and even though I aired them in the garden for two full days, they did STINK for 2 weeks. I had to buy 3 additional air fresheners to make me able to sit in the car. Nowhere at any point did the manufacturer warn against this.”

Helpful Report

Posted 11 months ago

Thank you for leaving a review. Unfortunately based on the details in the review I cannot locate an order on our system so I cannot look into any specific details. Our rubber mats do have a slight natural rubber odour but this will fade over the first week or so.

Posted 11 months ago

“The quality for the price isn’t the best wish I went for the slightly thicker pile”

Helpful Report

Posted 11 months ago

Hi Steven Thank you for your order & for leaving a review. We're sorry to hear that you're disappointed with your carpet. Please let us know when you re-order and we'll supply you with a discount code for an upgrade.

Posted 11 months ago

“Arrived quickly but good fit but little bit on the thin side so I don’t think will last long”

Helpful Report

Posted 11 months ago

Hi Stephen Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with the product received. Rest assured that our mats are extremely hardwearing & that you'll have no problems with them. If you do have any issues then please let us know and we can resolve the issue under our generous warranty period.

Posted 11 months ago

“My first budget mats from Car Mats developed big holes on the driving side after low mileage driving. Was offered a credit on better quality mats which I have just fitted today. Will be interesting to see how long they last but hopefully will be much longer than before!”

Helpful Report

Posted 11 months ago

Thank you for your order & for leaving a review. We're sure you'll be happy with your replacement mats but if you have any issues please let us know.

Posted 11 months ago

“I’ve had these in my car for around a week, can already see the wear on which isn’t great. They are a really good fit and stay in place. From the pictures I assumed the mats would also be on the resting foot part but this wasn’t the case.”

Helpful Report

Posted 11 months ago

Hi Eilidh Thank you for your order & for leaving a review. We're sorry to hear that you're concerned about your mats. The car mats will show some wear but they shouldn't continue to wear at this level. If they do please let us know and we'd be happy to help.

Posted 11 months ago

“Disappointed quality looked poor for £65. Wasn’t impressed with the fit either I pace driver side very poor. Wouldn’t recommend”

Helpful Report

Posted 11 months ago

Thank you for your order & for leaving a review. We're sorry to hear that you're unhappy with the fit of your iPace car mats. We've contacted you to discuss this further so we can hopefully resolve the issue.

Posted 11 months ago

“The actual mats I bought for my new Peugeot 208 are fantastic - perfect fit and lovely quality. However they took a month to arrive, which was very frustrating when I was expecting a much shorter timescale. Within a day of ordering I received a 'your order has entered production' email then 4 days later another email to say my mats were nearly finished. Then it went very quiet... 2 weeks later I decided to contact the company to see where my mats had got to. I received an abrupt email back to say my mats were a pre-order and delivery was due to take a month. They claimed my mats had entered production that day, which rather contradicted the email from 3+ weeks earlier saying the same thing. Having checked all my previous correspondence, nowhere did it state that my order was a pre-order and was due to take a month. Not sure what was going on behind the scenes, but would rather company had been honest about delays, instead of stroppy and trying to cover up errors. In conclusion, the mats were certainly worth 5 stars, but lengthy delivery and inconsistent messages from company have caused me to deduct 2 stars.”

Helpful Report

Posted 11 months ago

Hi Rebecca Thank you for your order & for leaving a review. The item ordered was a pre-order item, please accept our apologies that this wasn't clear enough.

Posted 11 months ago

“The boot liner is not as good a fit as liners I previously had.”

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Posted 1 year ago

Hi Sean Thank you for your order & for leaving a review. I'm sorry to hear about the issue. You require the boot mat without a sub whereas the with-sub version has been purchased. We'd be happy to swap these for you.

Posted 10 months ago

“Mats are good quality ,only giving 3 stars as 1, they are a little too big width which se 2, they take a while to be made/ delivered”

Helpful Report

Posted 1 year ago

Thank you for your order & for leaving a review. We're sorry to hear that your mats weren't a perfect fit, please contact our support team and we'd be happy to help. Our mats are made to order which does take a little time, your order was delivered in a week which is inside our normal lead times.

Posted 1 year ago

“They are OKAY for the price. Next time will search somewhere else.”

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Posted 1 year ago

Hi Magda Thank you for your order & for leaving a review. We're glad you were happy with the mats, please do consider using us again in the future.

Posted 1 year ago

CarMats.co.uk is rated 4.9 based on 53,072 reviews