CarMats.co.uk Reviews

4.9 Rating 37,112 Reviews
98 %
of reviewers recommend CarMats.co.uk
4.9
Based on 37,112 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read CarMats.co.uk Reviews

About CarMats.co.uk:

Our bespoke carpet and rubber car mats fit seamlessly into your vehicle. Not one-size-fits-all, our car mats are hard-wearing and come perfectly tailored for any car model and make.

All of our car floor mats are made to order in the UK and even better... you’ll get FREE delivery on orders over £30.

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Email:

hello@carmats.co.uk

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CarMats.co.uk 5 star review on 28th April 2024
Mark Vine
CarMats.co.uk 5 star review on 22nd April 2024
Cieran Hughes
CarMats.co.uk 5 star review on 21st April 2024
Jonathan Rymer
CarMats.co.uk 5 star review on 21st April 2024
James Cox
CarMats.co.uk 5 star review on 20th April 2024
Alun Williams
CarMats.co.uk 5 star review on 18th April 2024
John Whelan
CarMats.co.uk 5 star review on 17th April 2024
Anonymous
883
Anonymous
Anonymous  // 01/01/2019
Came when promised quality good for the money and would buy again
Helpful Report
Posted 5 months ago
Hi Stephen Thank you for your order & for leaving a review. I'm glad to hear that you're happy with the order you've received.
Posted 4 months ago
I went for the additional heel pad, the mats are well made but the heel pad needs to be more forward, my pupils and i are getting our heels caught on the edge, so improvements can be made
Helpful Report
Posted 5 months ago
Hi David Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with the position of the heelpad for your driving school car. We try to position the heelpad in the most appropriate place for each vehicle, where it will suit most driving styles and feet sizes.
Posted 5 months ago
So, the mats were OK, not tried the fitting yet so can't comment on that, disappointed that I ordered peraonalised embroidery on them and when they arrived the embroidery was actually a transfer that looks like embroidery? For the price of them I'm not overly impressed.
Helpful Report
Posted 5 months ago
Thank you for your order & for leaving a review. We're sorry to hear that you're not happy with the embroidery received. Our embroidery is attached to the mats as a panel as not all mats will fit into our embroidery machines. Some of the higher quality mats are too thick to embroider directly onto the mat. We show photos on the website to preview the finish but we're sorry that it's not as you expected.
Posted 5 months ago
I like the mats good quality but has no fixings for the drivers mat to clip on. That is the only thing I was disappointed with and stops me from ordering a carpet set.
Helpful Report
Posted 5 months ago
Hi Rodney Thank you for your order & for leaving a review. I'm sorry to hear about this issue. For your Clio we offer both a version with & without fixings in the drivers mat, the version without fixings has been ordered. As I imagine you've used your mats now we can't exchange them but we'd be happy to send out a drivers mat free of charge with the clips in. If you'd like to take us up on this then please reply and let us know.
Posted 5 months ago
Car mats themselves are a good quality. Unfortunately the fittings did not match the car they were to be used on (used the reg checker before ordering - see pics). Contacted the company who responded promptly with a solution which involved me having to adapt them myself. Not the biggest issue personally but might be a problem for those less able to use tools etc.
Helpful Report
Posted 5 months ago
Hi Jamie Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with the experience of buying mats from us. The mats purchased were the correct mats for your vehicle but the clips in the mats didn't match the orientation of the clips in your footwell. The clips in the mat rotate so that they can be aligned correctly, we're glad you managed to rotate the clips and resolve the issue at your end.
Posted 5 months ago
Easy to order and arrived on time they'll do a turn for my van fairly priced
Helpful Report
Posted 5 months ago
Hi Mark Thank you for your order & for leaving a review. I'm glad to hear that you're happy with your order.
Posted 5 months ago
Nicely cut mats, but a lot thinner than I expected. I’m not sure if there was an alternative type, but as I needed them for a four wheel drive and really wanted more heavy duty. But nice finish and reasonable value for money.
Helpful Report
Posted 6 months ago
Thank you for your order & for leaving a review. I'm sorry to hear that you weren't happy with the thickness of your rubber mats. We only offer 3mm rubber at the moment but we are looking at bringing out a thicker variant in addition to the 3mm option.
Posted 6 months ago
Nice mats but binding on edges not smooth
Helpful Report
Posted 6 months ago
Hi Lynda Thank you for your order & for leaving a review, I'm sorry to hear about this issue. There is a join where the trims meet. We try to make this join on a discreet part of the mat that isn't visible when you're in the vehicle.
Posted 6 months ago
Could be better to be honest. The Mats do appear of good quality, but the fixings are by no means OEM, simply just a metal ring which would not clip to the OEM attachment. Ended up having to butcher my old OEM mats which involved cutting a larger hole in the mats to get the clips to fit.
Helpful Report
Posted 6 months ago
Thank you for your order & for leaving a review. I'm sorry to hear that you've had an issue with the fixings for your Subaru Outback. The metal rings are designed to slot over the existing fixings to keep the mats in place.
Posted 6 months ago
Great fit and look the part in my car Not so pleased with the over powering smell Hopefully this will be less intense over time
Helpful Report
Posted 6 months ago
Thank you for your order & for leaving a review. We're glad to hear that you're happy with the mats you've received. Our rubber mats do have a slight odour to them but this dissipates quickly over time.
Posted 6 months ago
Second full set of rubber mats I've bought from CM. They don't seem as heavy/thick as the last set I bought for my previous car, but perfectly serviceable. Order and delivery processes and overall service were excellent.
Helpful Report
Posted 7 months ago
Hi Anthony Thank you for your order & for leaving a review, we're glad that you're happy with your mats. We only offer one thickness of rubber currently on our website, on some other channels we do offer thicker rubber which is perhaps what you purchased previously.
Posted 7 months ago
Driver mat is too short.
Helpful Report
Posted 7 months ago
Quality wasn’t as good as I expected as carpet was very thin and felt cheap. Only time will tell how well they last. However they do fit perfectly and came fairly quickly.
Helpful Report
Posted 7 months ago
Hi Paul Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with the mats that you have received. We do offer thicker mats for your vehicle and we'd be happy to exchange these if you'd like as a gesture of goodwill.
Posted 7 months ago
The mats did not fit my classic car properly, but after supplying some pictures, a full refund was processed quickly
Helpful Report
Posted 7 months ago
Hi David Thank you for your order & for leaving a review. I'm sorry to hear that the mats didn't fit your Morgan Plus 4 but I'm glad that our team have dealt with the situation well. I hope you consider us for future purchases.
Posted 7 months ago
Ratings is only that I have not had enough time to honestly rate them , should allow at least a month not a week then I could give you my honest opinion
Helpful Report
Posted 7 months ago
Thank you for your order & for leaving a review. Hopefully you love the mats still after a few months!
Posted 7 months ago
I thought the back car mats would alsp have the embroidery
Helpful Report
Posted 8 months ago
Thank you for your order & for leaving a review. Only our front mats come with embroidery.
Posted 8 months ago
You advertised blue, I received black because you didn't have the colour of my choice. I wanted to spruce my car with a bit of colour,
Helpful Report
Posted 8 months ago
Hi John Thank you for your order & review. I'm sorry to hear that you're not happy with the colour of the mats you've received. We don't offer blue mats, nor do we advertise blue mats.
Posted 8 months ago
Customer service is absolutely second to none. They are superb. However, bearing in mind I purchased the Executive mats which cost me £70.97 I am disappointed with the quality. They are very light weight and not as good quality as I was expecting for the price.
Helpful Report
Posted 9 months ago
Thank you for your order & for leaving a review. We're sorry to hear that you aren't happy with the weight of our Executive mats, they are excellent quality mats but you may have been happier with our Elite range.
Posted 9 months ago
I like the mats they look great in the car. The colour and material are good.Poor quality workmanship. Stitching is not good and the passenger side mat has a half inch cut in the side.
Helpful Report
Posted 9 months ago
Hi Jamie Thank you for your order & for leaving a review. I'm really to hear about the condition the mats arrived in, they shouldn't have looked like this. Our team are happy to deal with any issues, normally you just need to email hello@carmats.co.uk As you've attached images to your review I have all the information I need so I have arranged for a replacement to be sent out to you. These should be with you soon.
Posted 9 months ago
I was expecting a better and thicker carpet, The size is correct, but I paid extra for more quality
Helpful Report
Posted 9 months ago
Hi David Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with the mats you have received. We do offer two higher qualities which you might have been happier with.
Posted 9 months ago
CarMats.co.uk is rated 4.9 based on 37,112 reviews