Car Parts 4 Less Reviews

Name: Car Parts 4 Less
Rating: 4.48

4.5 Rating 90,982 Reviews

89 %

of reviewers recommend Car Parts 4 Less

4.5

Based on 90,982 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Car Parts 4 Less 5 star review on 14th November 2024

137

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price of the climair deflectors was good, however mine came damaged at the end of the deflector. Luckily it’s the bit that is tucked behind the rubber, however not the point as it shouldn’t have been damaged. Also my other half stated that the staff when collecting the goods were extremely rude as if they didn’t want to deal with customers.”

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Posted 2 years ago

“Disappointed I have had not had my order completed and no notification of remaining items”

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Posted 2 years ago

“Your parts are getting more expensive than usual please rectify it”

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Posted 2 years ago

“Part sent was wrong item for my car. Looks like item had been returned before probably for same reason. Bit difficult to return via Web site. Although easy when contacting by phone.”

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Posted 2 years ago

“Still waiting for a refund on an order not delivered….been waiting well over a month. Numerous phone conversations have assured me that refund is being paid???”

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Posted 2 years ago

“Phoned to cancel my order and was told I'd be refunded heard nothing since?”

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Posted 2 years ago

“Ordered 2x rear coil springs for 2007 a6 s-line Sunday afternoon, paid extra for next day delivery and didn’t receive till Wednesday. The correct parts supplied but charged for express delivery and never received till 3 days later. Was told I’d receive refund for delivery…….still waiting weeks later 🤪”

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Posted 2 years ago

“Excellent price but the ‘local collection’ (at Slough) was utterly dreadful. First visit I gave up after 35 minutes in the queue ( it hadn’t moved in all that time and the staff wouldn’t prioritise a simple collection). Next time was quicker but it’s daft that I had to pay extra for such useless service. But at least the part was exactly what I wanted.”

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Posted 2 years ago

“The prices are relatively fair but customer service is very poor called many times never received refund”

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Posted 2 years ago

“Parts were ok but pricey, despite supposed discount. Annoyed to be charged an extra £1.99 to collect the myself - crazy”

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Posted 2 years ago

“Browsing for the best price for an alternator. The price of the alternator varied by over £100 in the space of 10 minutes. Added to basket at one price, then when checking-out, the price had increased. Be very careful using this supplier and re-check the price at check-out.”

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Posted 2 years ago

“still waiting for a part”

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Posted 2 years ago

“Excellent service on my latest order but I'm now totally confused regarding the delivery situation with Carparts4less. The other week I had to pay around a third extra for the same part collected at the same store using Eurocarparts as I couldn't order it from Carparts4less for collection on the same day. Confusing as CP4L and ECP were showing the same stock levels at the local store. Yesterday I ordered a set of plugs and some ignition coils from Carparts4less, after the previous experience I knew I couldn't get the items that day but it was OK I would be fitting them the following week. As the order was over £30 I decided to forgo paying £1.99 collection fee, (what is that about?), and opted for free standard delivery quoted as 3-4 working days. I was amazed when my order was delivered less than 2 hours later by one of the local ECP delivery vans. Come on CP4L/ECP standardise delivery across the 2 elements of the business and stop charging a collection fee. It would also be better if you could confirm the delivery date at the time of the order and stick to it as it was pure luck that I was still at home when my items were delivered.”

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Posted 2 years ago

“after using the part finder for my car I ordered 3 x wiper blades, none of which were compatible with my vehicle so I have had to return. Only positive was the friendly delivery driver”

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Posted 2 years ago

“Ordered a bumper for home delivery on the 22nd April on a 3-4 day delivery - did not arrive after 7 days. Called and escalated and was told it had been passed to the warehouse to resolve. Got an email from the warehouse saying the web order system failed to allocate the part to a local branch which was why it had not been shipped from the warehouse and it would be transferred to a local delivery branch in another 3-4 days. Today is 02 May - still not received.”

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Posted 2 years ago

“I’ve had part's from you in the past and I’ve been very pleased however on this occasion the 4 wheel trims I brought from you even though they where not expensive when knocking the the first one on to the wheel as per instructions it broke in half so they went straight in the bin”

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Posted 2 years ago

“the CP4L business appears to have changed dramatically behind the scenes in the past year or so. a box used to arrive via courier from a distribution centre but now very restricted item delivery comes from the local EuroCarParts, though paying £1.99 click and collect (who else CHARGES for click and collect???) enables the full product range. delivered minimum order values have gone up and up. I know the parent company have been acquiring competitors in recent years which may go some way to explain a less accommodative market position”

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Posted 3 years ago

“Outrageous to charge extra for items collected from Europarts store.”

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Posted 3 years ago

“Ordered several items that where in stock only after paying did I get an email advising 2 items where not available and a refund would be given, as yet no refund despite leaving several emails to enquire what’s happening.”

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Posted 3 years ago

“I’ve got the wrong oil filter from my collection point and had to go back again to exchange it was not happy about it”

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Posted 3 years ago

Car Parts 4 Less is rated 4.5 based on 90,982 reviews