Calido | Logs, Stoves & Outdoors Reviews

Name: Calido | Logs, Stoves & Outdoors
Address: Unit 3a Bandeath Industrial Estate, Throsk, Stirling
Rating: 4.92

4.9 Rating 3,725 Reviews

99 %

of reviewers recommend Calido | Logs, Stoves & Outdoors

4.9

Based on 3,725 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Calido | Logs, Stoves & Outdoors:

Calido is a family-run business based in Stirling, Scotland, dedicated to delivering high-quality kiln dried firewood and fireside products to homes and businesses across the UK. Since 2014, we’ve built a reputation for exceptional service, reliable nationwide delivery, and a genuine passion for helping customers enjoy warmth, comfort and relaxation at home. We specialise in premium kiln dried logs, including ash, birch and oak, along with eco-friendly briquettes, kindling and firelighters. Our fuels are carefully selected to burn cleaner, produce more heat and perform consistently in woodburners, stoves and open fires. Our range also includes high-performance wood-burning and multifuel stoves from leading manufacturers. These are showcased in our Stirling showroom, where our friendly and knowledgeable team are always happy to offer advice and help you find the perfect solution for your home. Calido is also a premier supplier of luxury Kirami wood-fired hot tubs and saunas. Handmade in Finland, Kirami tubs are crafted for comfort, efficiency and durability. Whether you’re looking for a cosy tub for two, or a luxury sauna, the Kirami range combines Scandinavian design with expert craftsmanship to help you relax outdoors all year round. With a strong commitment to quality, sustainability and customer satisfaction, we’re proud to be trusted by thousands of customers. From our family to your fire - or your outdoor retreat - we’re here to help you make the most of home life.

Visit Website

Phone:

01786 357057

Email:

sales@calidologs.com

Location:

Unit 3a Bandeath Industrial Estate,
Throsk
Stirling
FK7 7NP

Write Your review

Tell us how Calido | Logs, Stoves & Outdoors made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Calido | Logs, Stoves & Outdoors 5 star review on 30th July 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received very pleasant and excellent service which was carried out promptly and at a most reasonable cost. Kirsty and Michael were both very helpful and Michael told me that some things did not need any work done which was most honest. I will certainly return when I need to. The parts below are not applicable as I collected my items.”

Helpful Report

Posted 2 years ago

“Previous supplier now charging ridiculous delivery rate, liked what I read about Calido and decided to order, not disappointed at all. Great price, speedy delivery and good quality logs.”

Helpful Report

Posted 2 years ago

“Great service”

Helpful Report

Posted 2 years ago

“I recently bought a tractor mower from Calido and the experience couldn't have been better. Helpful sales, competitive price and efficient delivery and handover.”

Helpful Report

Posted 2 years ago

“I used to use Verdo briquettes and was so disappointed they ceased production. I have used these over the past two years and find them to be a great alternative. I would not order elsewhere as Calido are the only company I have found who make every effort to get the pallet as far as close to our back gate as possible (we have a partial chip drive). In the past I have had companies leave on the kerb or even in one case dump on the street. This company care about their customer base and surprisingly they are local.”

Helpful Report

Posted 2 years ago

“Products as described Easy ordering process Informed on chosen delivery date Delivery smooth with courier phoned before slot and on time”

Helpful Report

Posted 2 years ago

“Always an excellent service from Calido, the wood is great quality and the Palletline delivery guys are so helpful. Thanks again!”

Helpful Report

Posted 2 years ago

“Great service, great delivery and delivery cost. No issues at all and highly recommended. Will be ordering again in the near future.”

Helpful Report

Posted 2 years ago

“Very happy with the delivery yet again and pallet placed in my garage for me. I used these logs last winter and was very happy with the heat and the burn time so ordered the same again.”

Helpful Report

Posted 2 years ago

“Great service, item well packaged and delivered on time”

Helpful Report

Posted 2 years ago

“Really friendly helpful staff Got my chainsaw trousers in the right size Love Them ALSO bought logsnd kindling on day, all brill See u soon for more x”

Helpful Report

Posted 2 years ago

“Just started to use logs, very happy with quality”

Helpful Report

Posted 2 years ago

“Delivery on time and in good condition driver very polite and helpful”

Helpful Report

Posted 2 years ago

“Order was confirmed and delivered exactly as promised and the delivery driver was excellent giving advice on how and where it was best for me to store my pallets and then helped me get them into the garage!”

Helpful Report

Posted 2 years ago

“calido was exceptional from start to finish, purchased a Contura stove and a soapstone top from Kirsty and their service was outstanding”

Helpful Report

Posted 2 years ago

“As good as always thank you so much. Great product”

Helpful Report

Posted 2 years ago

Thank you Philip, we appreciate you taking the time to leave a kind review ! Kind regards, Neve @Calido

Posted 2 years ago

“Fantastic customer service at the store and also upon delivery going above and beyond what was promised re delivering the pallet across a loose stoned driveway- will definately use again”

Helpful Report

Posted 2 years ago

Thank you so much for sharing your wonderful experience with us! We're delighted to hear that you received fantastic customer service at both our store and during the delivery of your pallet. Providing exceptional service is a top priority for us, and it's rewarding to know that our team went above and beyond to exceed your expectations. We understand that sometimes the little things, like safely delivering across a loose stoned driveway, can make a big difference, and we're glad we could make your experience smooth and convenient. Your decision to use our services again in the future means a lot to us, and we can't wait to welcome you back. If you ever need anything or have any questions, please do not hesitate to reach out. We're here to assist you. Thank you for choosing us, and we look forward to serving you again soon! Best regards, Calido

Posted 2 years ago

“Ordered delivered on the day I requested, the driver Was brilliant put wood straight into my garage. All set for winter.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave such a positive and thoughtful review. We are thrilled to hear that you had a great experience with our firewood delivery service and that we were able to meet your expectations for your upcoming winter preparations. Our team takes great pride in providing excellent service, and it's always rewarding to hear when our efforts have made a difference for our customers. We're delighted that our delivery driver's professionalism and efficiency stood out to you. We will be sure to pass on your kind words to our dedicated team members. Knowing that you are all set for a cozy and warm winter brings us immense satisfaction. We value your trust in us and look forward to serving you again in the future. If you ever need more firewood or any other assistance, please don't hesitate to reach out. Once again, thank you for choosing us, and we wish you a comfortable and enjoyable winter season! Warm regards, Calido

Posted 2 years ago

“Good quality wood- low moisture 👍 no problem with delivery- was very helpful. Highly recommended 👍”

Helpful Report

Posted 2 years ago

hank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you found our firewood to be of excellent quality with low moisture content. Ensuring that our customers receive the best wood for their needs is a top priority for us. Your recommendation means a lot to us, and we're truly grateful for your support. If you ever need more high-quality firewood or have any other requests in the future, please don't hesitate to reach out. We're here to assist you. Wishing you warm and cozy moments by the fire throughout the season! Best regards, Calido

Posted 2 years ago

“First class friendly service and John and kirsty always have good advice and product Chris and and the boys excellent installment”

Helpful Report

Posted 2 years ago

Thank you very much Andrew for your glowing review! We're delighted to hear that you received first-class, friendly service from John and Kirsty. Providing knowledgeable and friendly advice to our customers is a cornerstone of our service, and we're pleased to know that they were able to assist you effectively. It's also wonderful to hear that Chris and the team provided an excellent installation experience for your product. We take pride in ensuring that our customers are not only satisfied with our products but also with the installation process, making your experience as smooth as possible. Your kind words and positive feedback are greatly appreciated. Thank you for choosing us, and we look forward to serving you again in the future! Best regards, Calido

Posted 2 years ago

Calido | Logs, Stoves & Outdoors is rated 4.9 based on 3,725 reviews