Calido Logs and Stoves Reviews

Name: Calido Logs and Stoves
Address: Unit 3a Bandeath Industrial Estate Throsk, Stirling
Rating: 4.92

4.9 Rating 3,121 Reviews

99 %

of reviewers recommend Calido Logs and Stoves

4.9

Based on 3,121 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Calido Logs and Stoves:

Supplier of premium quality kiln dried firewood, coal, peat, briquettes, Verdos & Stoves based at Bandeath Industrial Estate, Stirling. Delivering locally & nationally.

Visit Website

Phone:

01786 357057

Email:

sales@calidologs.com

Location:

Unit 3a Bandeath Industrial Estate Throsk
Stirling
FK7 7NP

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Calido Logs and Stoves 5 star review on 25th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi just received first delivery from Calido. Driver was v. helpful. BUT with a bit of prior discussion would have been better. I.E. Smaller vehicle would have given much better access and the packaging is strong enough to act as a store Will know for the next time”

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Posted 3 months ago

“The burn times were less than regular logs. Therefore I feel that this product would not really be cost efficient for me. I appreciate the chance to try that sample pack. It helped me make my decision. A friend gave me several logs of one of the competing brands and they were not any better or worse than yours. So, thanks. But no thanks.”

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Posted 3 months ago

“The product and service from Calido was excellent but the delivery fell short. No delivery on the day and I had to chase the delivery to get it in the end. Calido were supportive but no apology from the delivery company”

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Posted 7 months ago

“Delivery is abysmal. Left doesn’t appear to know what right hand is doing. Very expensive.”

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Posted 1 year ago

“The service was fantastic, the wood briquettes less so. I have got them before and they were good but the new wood source means they are much more crumbly and burn much faster, so are poorer value for money. I also got some logs which are not easy to burn at all, though very dry.”

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Posted 1 year ago

“I wasted a day due to delayed delivery. I waited a whole day only to be advised late on the day that delivery would be between 6 and 7 pm and then received a phone call apologising that delivery would not be made until the following day. Delivery on that day was then completed!! I do appreciate delays are always issues but flexibility should work both ways and communication should always be critical.”

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Posted 1 year ago

“Not applicable. See below”

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Posted 1 year ago

“Great order and delivery experience.”

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Posted 2 years ago

“The Calido Hot Blox give excellent long lasting heat. The price for a half pallet has risen by 24% (£179 on 17th Dec 2020 to £225 on 1st Dec 2021) which seems a bit steep.”

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Posted 2 years ago

Hi Eric, Thanks for your recent purchase. It's disappointing to see a 3 star review that gets classed as a negative review within the reviews world! The price hike is something completely out of our control, the cost of the briquettes coming into us and the onward delivery to you have gone up significantly. We've absorbed as much as we can to the extent that we make less per pallet this year than last which makes your negative review all the more frustrating. These price hikes are happening across all sectors and as a business we either put the price up, stop selling the product or go out of business! Kind Regards, John Farrell Owner Calido

Posted 2 years ago

“No problem with the product or the delivery itself but WHY bother asking me to book a delivery slot if you are just going to deliver it whenever it suits you? As luck would have it, i was at home but it arrived a day early.”

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Posted 2 years ago

Hi Craig, thanks for your recent order and I'm sorry to see the three star review due to the delivery service. We offer a delivery date picker rather than a 5 day window offered by many other companies as we don't want people having to hang about all week waiting for their delivery. We passed on your preferred date to Palletline and it appears they took a chance to try deliver a day early. Had you not been in Palletline would have phoned us to ask if it was ok to leave the delivery, as they had tried to deliver a day early we would have asked them to take it back to the depot and redeliver it on the correct date. I hope this explains things. Kind Regards, John@Calido

Posted 2 years ago

“Product perfect but let down by delivery driver. Had someone not been at home he would have dropped pallet at the kerb side. Was put in the desired place in the end so was clearly not an issue.”

Helpful Report

Posted 2 years ago

Hi Andy - thank you for taking the time to leave us a review. I am glad that you enjoy our Kiln Dried Ash 🔥 In regards to the delivery process, our agreement with our palletline partner is strictly a kerb side delivery however if possible the driver will usually move it closer if there is stable ground and it is safe to do so. Hope this helps! 😊 - Erin at Calido.

Posted 2 years ago

“Happy with product but not happy with delivery. I was told it would be on a tail lift lorry and it came on a flat bed. I had great problems with getting someone to unload it.”

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Posted 2 years ago

“Good quality logs, let down by delivery firm who left them practically on the street in the pouring rain,”

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Posted 3 years ago

Hi Mark. Thank you for leaving us some feedback! Sorry to hear that you weren't too happy with your delivery driver, I will pass this on. - Erin at Calido 🔥

Posted 3 years ago

“Yeah the logs are OK. They don't last as long as I would have expected, but not bad I suppose!”

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Posted 3 years ago

“Hi tried the free starter pack.burnt really well but loads of ash and didn't last very long.expanded as burning so had to be careful opening door sometimes.burnt really well in an open fire loads of heat . still trying to find the ultimate compressed log.”

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Posted 3 years ago

“Really unfortunately but the rapping that was around the logs was split and had got wet so when I got them they were swollen and like sawdust.”

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Posted 3 years ago

“They burned well but I thought at £1 per heat log they are a tad expensive.”

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Posted 3 years ago

“Our cottage is difficult to find and even harder to get a large van down due to overhanging trees and narrow drive with a bend. It would be better if a smaller vechile uesd as there is no turning room and reversing is the only option.”

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Posted 3 years ago

“Fair burning and easy to light.”

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Posted 4 years ago

“after one day delay in delivery crate of logs delivered although the lorry had problems with the electrics on the lorry and took nearly 30 minutes to rectify and get crate of lorry”

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Posted 4 years ago

Dear Janet, It is disappointing to see a lasting negative review for our overall service especially when the issues appears to have been with the delivery alone. Palletline made us aware of the issue with delivery on the planned date due to issues with the tail lift on the vehicle. They told us that they had agreed to deliver to you the following day. Unfortunately from time to any vehicle can give trouble, this is something completely outwith our control. As a pallet network Palletline are more reliable than most hence why we use them. I will pass your feedback onto them regarding this delivery. Kind Regards, John Farrell Owner Calido Logs and Stoves

Posted 4 years ago

Calido Logs and Stoves is rated 4.9 based on 3,121 reviews