Calido | Logs, Stoves & Outdoors Reviews

Name: Calido | Logs, Stoves & Outdoors
Address: Unit 3a Bandeath Industrial Estate, Throsk, Stirling
Rating: 4.92

4.9 Rating 3,709 Reviews

99 %

of reviewers recommend Calido | Logs, Stoves & Outdoors

4.9

Based on 3,709 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Calido | Logs, Stoves & Outdoors:

Calido is a family-run business based in Stirling, Scotland, dedicated to delivering high-quality kiln dried firewood and fireside products to homes and businesses across the UK. Since 2014, we’ve built a reputation for exceptional service, reliable nationwide delivery, and a genuine passion for helping customers enjoy warmth, comfort and relaxation at home. We specialise in premium kiln dried logs, including ash, birch and oak, along with eco-friendly briquettes, kindling and firelighters. Our fuels are carefully selected to burn cleaner, produce more heat and perform consistently in woodburners, stoves and open fires. Our range also includes high-performance wood-burning and multifuel stoves from leading manufacturers. These are showcased in our Stirling showroom, where our friendly and knowledgeable team are always happy to offer advice and help you find the perfect solution for your home. Calido is also a premier supplier of luxury Kirami wood-fired hot tubs and saunas. Handmade in Finland, Kirami tubs are crafted for comfort, efficiency and durability. Whether you’re looking for a cosy tub for two, or a luxury sauna, the Kirami range combines Scandinavian design with expert craftsmanship to help you relax outdoors all year round. With a strong commitment to quality, sustainability and customer satisfaction, we’re proud to be trusted by thousands of customers. From our family to your fire - or your outdoor retreat - we’re here to help you make the most of home life.

Visit Website

Phone:

01786 357057

Email:

sales@calidologs.com

Location:

Unit 3a Bandeath Industrial Estate,
Throsk
Stirling
FK7 7NP

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Calido | Logs, Stoves & Outdoors 5 star review on 20th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, quality logs that burn well in my log burning stove. Would definitely recommend them.”

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Posted 5 years ago

Thank you for leaving us a review Christine! We hope that you continue to choose Calido 😊🙌🏼 - Erin at Calido.

Posted 5 years ago

“Log stores are great, just what we were looking for (ordered two) sturdy, well made and well built - will last for years. Guys were great, very friendly - great service and delivery. Would recommend.”

Calido | Logs, Stoves & Outdoors 5 star review on 8th March 2021

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Posted 5 years ago

Wow! The log stores look brilliant Shorna. Perfect for displaying and keeping those lovely logs nice and dry 👌🏼🔥 Thank you for leaving us a review. - Erin at Calido.

Posted 5 years ago

“Excellent service. Thank you.”

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Posted 5 years ago

Thank you Linda 😊 - Erin at Calido.

Posted 5 years ago

“First time that we have used Calido and have been impressed with the customer service given both at the time of ordering through to a very helpful driver at delivery. Logs are great and we will certainly use Calido for our next order.”

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Posted 5 years ago

Thank you very much Iain 😊 We are happy to hear how pleased you were with our service! Enjoy 🔥 - Erin at Calido.

Posted 5 years ago

“Great service, knowledgeable and helpful staff, prompt delivery. Would recommend.”

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Posted 5 years ago

Thank you for taking the time to leave us a review Paul 😊 - Erin at Calido.

Posted 5 years ago

“Excellent Quick Delivery Will Use Again To Stock Up For Next Winter”

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Posted 5 years ago

Glad to hear this John! Thank you 😊 - Erin at Calido.

Posted 5 years ago

“The delivery was right on time, and the logs are very high quality and burn very well in my wood burner.”

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Posted 5 years ago

Brilliant to hear. Thank you again Andy 🔥 - Erin at Calido.

Posted 5 years ago

“Perfect logs - great size, dry and well packaged.”

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Posted 5 years ago

Thank you! - Erin at Calido.

Posted 5 years ago

“I’ve ordered from Calido several times and I’ve been really impressed with their customer service. They’re very responsive to enquiries and delivery was extremely quick. On top of that, their wood briquettes are the best of any I’ve ever purchased.”

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Posted 5 years ago

Thank you very much Kev. We appreciate the kind feedback! Enjoy 🔥 - Erin at Calido.

Posted 5 years ago

“Prompt and efficient delivery. Driver very helpful. Our fire heats our water and our underfloor heating, so calorific output is important. Combination of Hotties and kiln dried logs works perfectly.”

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Posted 5 years ago

Thank you Fiona. We are glad that you have found logs/briquettes that work for you - it would be a pleasure to continue supplying you! 🔥 - Erin at Calido.

Posted 5 years ago

“Always good service”

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Posted 5 years ago

Thank you Marion 😊 - Erin at Calido.

Posted 5 years ago

“Ordered half a pallet of Calido briquettes on a Monday evening. Delivered by Friday and the driver even dropped them off at my place of work at short notice as I couldn't get home in time to receive delivery. Excellent service and the briquettes are hot hot hot. James, South Wales.”

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Posted 5 years ago

We do our best to accommodate and I am glad that you appreciate the effort! Thank you for such a lovely review James. We hope that you enjoy the Calido Wood Briquettes 🔥 - Erin at Calido.

Posted 5 years ago

“Ordered online which was very easy. Excellent service with next day free delivery.”

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Posted 5 years ago

Thank you for taking the time to leave us a review June 😊 - Erin at Calido.

Posted 5 years ago

“Great service, from order to delivery. Regular delivery updates and delivery guys have been really helpful.”

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Posted 5 years ago

Great to hear! Thank you 😃 - Erin at Calido.

Posted 5 years ago

“Delivered punctually and the crate was placed perfectly for decanting to our log store.”

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Posted 5 years ago

We are glad that the delivery process went smoothly Patricia. Thank you for the review 😊 - Erin at Calido.

Posted 5 years ago

“Great product & service, delivery a day after I ordered items!”

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Posted 5 years ago

Thank you for the review Robert! Enjoy 🔥 - Erin at Calido.

Posted 5 years ago

“Great service and quick delivery. Thanks Guys .”

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Posted 5 years ago

Our pleasure Scott. Thank you for leaving us a review 😊 - Erin at Calido.

Posted 5 years ago

“Excellent”

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Posted 5 years ago

Thank you! 🙂

Posted 5 years ago

“The communication prior to the delivery from Calido was excelllent; they informed me accurately by phone of the delivery slot and indeed the delivery was made as expected. Unfortunately the wood is not as dry as I would expect and thus the burn is not fantastic. I did converse with Calido about this however after a couple of emails (informing them of my concern and giving more qualitative information) the communication stopped; no offer of resolution not to even come and check the moisture level (to try to disrobe me or alleviate my concerns). Ultimately leading me to leave this review. I do wish it had gone better post-delivery but It seems that as with many companies, once the money is in the coffers all bets are off.”

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Posted 5 years ago

Hi Daniel, it's still peak season for us and we are extremely busy working with less staff than optimal for various reasons hence the slower than normal reply. This review is completely unnecessary and inaccurate as I replied to you within an hour and a half of your first email late in the evening. I went to investigate what went wrong with your batch of logs which took a bit longer than anticipated but I did reply. Perhaps you could check your inbox for the email I sent you the 5th March at 18:33 with a suggestion on how we could resolve this, this email went unanswered. We are a small family business that put a lot of effort into both pre and post purchase customer service so your comment about all bets being off once the money is in the coffers is a bit harsh. Perhaps an email to chase up your enquiry would have been more sensible. Kind Regards, John Farrell, Owner, Calido Logs and Stoves

Posted 5 years ago

“Calido has very reasonably priced items, which arrived very quickly and it was so easy to order. Brilliant company and I will definitely be ordering from them again.”

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Posted 5 years ago

Thank you very much 😊 - Erin at Calido.

Posted 5 years ago

Calido | Logs, Stoves & Outdoors is rated 4.9 based on 3,709 reviews