Calido Logs and Stoves Reviews

Name: Calido Logs and Stoves
Address: Unit 3a Bandeath Industrial Estate Throsk, Stirling
Rating: 4.92

4.9 Rating 3,125 Reviews

99 %

of reviewers recommend Calido Logs and Stoves

4.9

Based on 3,125 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Calido Logs and Stoves:

Supplier of premium quality kiln dried firewood, coal, peat, briquettes, Verdos & Stoves based at Bandeath Industrial Estate, Stirling. Delivering locally & nationally.

Visit Website

Phone:

01786 357057

Email:

sales@calidologs.com

Location:

Unit 3a Bandeath Industrial Estate Throsk
Stirling
FK7 7NP

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Calido Logs and Stoves 5 star review on 25th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“arrived as promised.burn well”

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Posted 3 years ago

“I have tested two out of the 3 samples i had. I cannot get these products to burn up to the required temperature in sufficient time to avoid tar on my three glass panels. I shall test the third sample in the next two days. Gary.”

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Posted 3 years ago

“Customer service very good. Driver was very helpful and friendly. Quality of the logs is great.”

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Posted 3 years ago

“Excellent service and quality. Will order from them again. Have chosen them over closer local suppliers.”

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Posted 3 years ago

“Usual good service, great delivery”

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Posted 3 years ago

“As always good product and delivery”

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Posted 3 years ago

“Good personable comms and well organised. Delivered as advised with no hassles. Logs seem OK, not burnt them yet. A lot of bark came of transporting them to the wood store, which is a pain. Was sent a couple of packs of briquettes to sample, which was a generous gesture and has helped in working out what might be good to use. First class service and hopeful the product will be as good as competitors.”

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Posted 3 years ago

Thank you for taking the time to leave us a review Debbie. We hope that you enjoy our firewood! - Erin at Calido 🔥

Posted 3 years ago

“Communication, delivery very good. Just not convinced enough that these Calido logs burn better then my free logs. I may try another purchase.”

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Posted 3 years ago

Hi Gordy. Thank you for taking the time to leave us a review. Our Calido Wood Briquettes are one of our best sellers - sorry to hear you didn't feel as though they were a 5 star product. - Erin at Calido. 😊

Posted 3 years ago

“Good efficient service. I was however concerned about the amount of plastic packaging.”

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Posted 3 years ago

“I ordered the briquettes. Ordering and delivery was great. The only slight issue I have is that they need to be stored in dry conditions (this is mentioned on the product description), so not suitable for my log store - take up space in the shed instead.”

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Posted 3 years ago

Hi Carl. Thank you for taking the time to leave us a review 🙂 It is best to store our briquettes in a dry place to ensure that they give out as much heat as possible. - Erin at Calido.

Posted 3 years ago

“Very good service my first order was short on delivery but this was rectified within two days burnt well and gave off good heat output will definitely be placing an order for a full pallet later in the year”

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Posted 3 years ago

Thank you Andrew. It is great to hear that any issues were solved as quick as possible. Hope to hear from you again 👍 - Erin at Calido.

Posted 3 years ago

“Excellent service with friendly Staff”

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Posted 3 years ago

Thank you very much 😊

Posted 3 years ago

“Excellent service from website to delivery, I used Klara to split the cost interest free for 3 months also easy to use. Arrived on specified day which was great.”

Calido Logs and Stoves 4 star review on 12th January 2021

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Posted 3 years ago

Thank you for the lovely photo and review Ian! Your stove looks very warm (very much needed in the UK at the moment!) Enjoy. 🔥👌 - Erin at Calido.

Posted 3 years ago

“Our experience with Calido was very good , the different types of stoves were explained well to us and the resulting choice of stove was easy. Ordering was easy. And we were pleased with our install which was done very efficiently indeed. Thank you to Calido and the installation team. We have enjoyed staying in this Christmas warmed by our new fire.”

Calido Logs and Stoves 4 star review on 1st January 2021

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Posted 3 years ago

Your stove looks nice and warm (definitely needed in the UK at the moment! 🥶) Enjoy Andrew 👍 - Erin at Calido.

Posted 3 years ago

“really pleased with the product. had some issues with delivery which were not calico's fault. their customer service was superb, they immediately sent out a replacement and were very apologetic. would definitely use this company again.”

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Posted 3 years ago

We were happy to have been able to help you - thank you for supporting us 😊 - Erin at Calido.

Posted 3 years ago

“Only ordered the on offer sample pack as we were unable to get our usual supply of logs locally. However by the time it turned up we had managed to get some more logs. We have tried your product and found that it burns well with a good heat output however the normal price charged will stop us from buying more. Thank you anyway”

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Posted 3 years ago

“Staff on the phone were very helpful. Was disappointed that the discount in our paper didn't work. The advert was misleading.”

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Posted 3 years ago

Dear Nigel, Thank you for your order and your review. As advised on the phone the code in the paper was for Calido Wood Briquettes, the voucher worked on this product and we had a number of customers that used it. No where in the advert did we mention a discount on the product you wanted to order, the Hardwood Heat Logs so I believe the advert was accurate. I trust you will be happy with the product you ordered and the freebies you received. Kind Regards, John Farrell Owner

Posted 3 years ago

“Fast, efficient and friendly delivery service”

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Posted 3 years ago

“I recently trialled the new briquettes, delivery to the Highlands of Scotland was quick and efficient, and the logs are good. Burn well, maybe not as long as the previous verdo wood briquettes but still a very good product.”

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Posted 3 years ago

Hello Andrew, Thank you for reviewing Calido Logs and Stoves. We really appreciate you taking the time to provide us with some feedback. Our Calido Wood Briquettes have received an average, 5 star review from our customers - but we will take note of your opinion. If you haven't yet tried our Hardwood Heat Logs , we also have sample packs of them! 😊 Thank you, Erin at Calido Logs and Stoves 👍🏼

Posted 3 years ago

“Ordering was easy, delivery very efficient arriving within minutes of estimated time, logs quick to ignite and give great heat in open fire. Hardwood logs seem to have more sawdust than former softwood logs when unwrapping - a bit messier at the hearth.”

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Posted 3 years ago

Hello, Thank you for leaving us a review. We really appreciate you taking the time to provide us with some feedback. It is great to hear that you felt the delivery process was efficient. I will also take note of your opinion on the Hardwood Heat Logs and pass this on. 👍🏼 Thank you, Erin at Calido Logs and Stoves 😊

Posted 3 years ago

Calido Logs and Stoves is rated 4.9 based on 3,125 reviews