Calido Logs and Stoves Reviews

Name: Calido Logs and Stoves
Address: Unit 3a Bandeath Industrial Estate, Throsk, Stirling
Rating: 4.92

4.9 Rating 3,651 Reviews

99 %

of reviewers recommend Calido Logs and Stoves

4.9

Based on 3,651 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Calido Logs and Stoves:

Calido is a family-run business based in Stirling, Scotland, dedicated to delivering high-quality kiln dried firewood and fireside products to homes and businesses across the UK. Since 2014, we’ve built a reputation for exceptional service, reliable nationwide delivery, and a genuine passion for helping customers enjoy warmth, comfort and relaxation at home. We specialise in premium kiln dried logs, including ash, birch and oak, along with eco-friendly briquettes, kindling and firelighters. Our fuels are carefully selected to burn cleaner, produce more heat and perform consistently in woodburners, stoves and open fires. Our range also includes high-performance wood-burning and multifuel stoves from leading manufacturers. These are showcased in our Stirling showroom, where our friendly and knowledgeable team are always happy to offer advice and help you find the perfect solution for your home. Calido is also a premier supplier of luxury Kirami wood-fired hot tubs and saunas. Handmade in Finland, Kirami tubs are crafted for comfort, efficiency and durability. Whether you’re looking for a cosy tub for two, or a luxury sauna, the Kirami range combines Scandinavian design with expert craftsmanship to help you relax outdoors all year round. With a strong commitment to quality, sustainability and customer satisfaction, we’re proud to be trusted by thousands of customers. From our family to your fire - or your outdoor retreat - we’re here to help you make the most of home life.

Visit Website

Phone:

01786 357057

Email:

sales@calidologs.com

Location:

Unit 3a Bandeath Industrial Estate,
Throsk
Stirling
FK7 7NP

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Calido Logs and Stoves 5 star review on 20th February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sample pack of 6 logs was £12. They lasted well, are a much cleaner and easier experience than standard hard wood logs in my woodburner but I think that at £2 a log they are expensive. I will probably end up trying a mix of both but mainly ordinary logs as that is cheaper in my circumstances.”

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Posted 1 year ago

“Called ahead with ETA. Arrived on time. No issues with delivery. Only query is that I asked them to collect the existing crate and that wasn’t a problem for the driver. I would have thought I would have received a discount for recycling this as I was an existing customer I didn’t get any discount at all”

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Posted 1 year ago

“Very pleased with the logs this was my 5th time I've purchased them but no fault of Calido the delivery was very disappointing”

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Posted 1 year ago

“Easy to order, driver rang when he arrived instead of before, delivery instructions not followed however the phone call enabled that to be rectified. Generally good.”

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Posted 1 year ago

Thank you so much for leaving a 4-star rating for Calido, Peter. We are glad to hear that you found our ordering process easy, however we do apologise for any inconvenience caused by your delivery instructions not being followed and we will feed this back to Palletline. Lauren ~ Calido

Posted 1 year ago

“Speedy response and delivery”

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Posted 1 year ago

Thank you for your review! Lauren ~ Calido

Posted 1 year ago

“Brilliant service and free delicious very. The compost was a good price also!”

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Posted 1 year ago

Thank you for your review, Marion! Lauren ~ Calido

Posted 1 year ago

“Fast and efficient service”

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Posted 1 year ago

Thank you for your review, Edward! Lauren ~ Calido

Posted 1 year ago

“Good product, the price is making me hold back at the moment.”

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Posted 1 year ago

Thank you for your review! We do try to be as competitive as possible. Lauren ~ Calido

Posted 1 year ago

“Very happy with the quality of the logs. They burn clean and warm and size is consistent. Wasn't too impressed that I had to dispose of the painted blue pallet the logs came on.”

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Posted 1 year ago

Thank you for your review! Sadly we are unable to collect pallets other than for deliveries in our local area. We are pleased you are happy with the quality of the logs though. Lauren ~ Calido

Posted 1 year ago

“Heat logs Ordered on line delivered within days to rural Northumberland.Was able to trachlk delivery.All went well”

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Posted 1 year ago

Thank you for your review! Lauren ~ Calido

Posted 1 year ago

“This is the second time I've purchased from Calido and very happy with products. I've dropped one star - due to carrier. They came a day early and thankfully someone was in to move the pallet from the kerbside. No warning at all that this was going to happen on day change or time they were intending to arrive.”

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Posted 1 year ago

Thank you for your review, Mel! We're really sorry you received your order a day early, this shouldn't have happened. We hope you will give us another go in the future. Lauren ~ Calido

Posted 1 year ago

“Husqvarna pole cutter was delivered safely by DPD. No problems and it was a good competative price. friendly and honest company.”

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Posted 1 year ago

Thank you for your review, Allan! Lauren ~ Calido

Posted 1 year ago

“I have been burning Calido briquettes on my stove for some years now, and I am very pleased with the service and the products. This time I have tried the Fire Log Briquettes, and I find them not so easy to set alight as other Calido briquettes, and they do not give off as much heat as others I have tried, but on the plus side they burn a lot slower, and last a lot longer. They are ideal for burning at night on cold Winter nights to keep the fire in all night, and keep the house warm and cosy. I was also very pleased with the delivery of the briquettes, they came the day after I had asked for them to be delivered, but I was expecting a delay given where I live. I was unable to be at home when the briquettes arrived, but on my arrival back home I was very pleased to see the briquettes there waiting for me, and they had been left sensibly, in a possition I would have asked for them to be left, out of the way, and no problem or hinderance to my neighbours till I could get the briquettes stacked where they were supposed to be. They were also very well wrapped against the weather, and were nice and dry even though the weather was stormy and extremely wet. I would very much recommend Calido products to anyone.”

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Posted 1 year ago

“My experience with Calido logs was good with very knowledgeable and pleasant staff. Unfortunately the delivery through Palletline took a fortnight to reach me, which was rather disappointing.”

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Posted 2 years ago

“always a good product and a good service”

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Posted 2 years ago

“The logs are great as is the price the only thing that’s let them down was the emails from the haulage company they sent a email saying it was out for delivery so we wait in alday for it to be take that it was a mistake which was fine only for them to come with it on the day with no email saying what time”

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Posted 2 years ago

“Very good service, Nice friendly helpful staff! But I had problems with the website”

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Posted 2 years ago

“Delivery on time and in good condition driver very polite and helpful”

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Posted 2 years ago

“As good as always thank you so much. Great product”

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Posted 2 years ago

Thank you Philip, we appreciate you taking the time to leave a kind review ! Kind regards, Neve @Calido

Posted 2 years ago

“Logs really good, but wish they’d been packed and loaded more securely onto the pallet! Wheeling it into our garage was difficult as the bag was hanging over to one side and dragging on the ground. I wanted it turned around and put up against the wall, but the pallet was breaking up.”

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Posted 2 years ago

Calido Logs and Stoves is rated 4.9 based on 3,651 reviews