Calido Logs and Stoves Reviews

Name: Calido Logs and Stoves
Address: Unit 3a Bandeath Industrial Estate Throsk, Stirling
Rating: 4.92

4.9 Rating 3,471 Reviews

99 %

of reviewers recommend Calido Logs and Stoves

4.9

Based on 3,471 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Calido Logs and Stoves:

Supplier of premium quality kiln dried firewood, coal, peat, briquettes, Verdos & Stoves based at Bandeath Industrial Estate, Stirling. Delivering locally & nationally.

Visit Website

Phone:

01786 357057

Email:

sales@calidologs.com

Location:

Unit 3a Bandeath Industrial Estate Throsk
Stirling
FK7 7NP

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Calido Logs and Stoves 5 star review on 18th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good heat out put. Delivered broken though.”

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Posted 4 years ago

“Good product but a bit too expensive”

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Posted 4 years ago

“John responded promptly to e-mail & delivery arrived on time with v. Helpful driver. Logs are fab”

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Posted 4 years ago

Hi Lloyd, Thank you for reviewing Calido Logs and Stoves. We really appreciate you taking the time to leave us a review and supporting us! It is lovely to hear that you enjoy using our very popular, Calido Wood Briquettes. They are flying out the door! They will definitely keep your home warm throughout Winter. 😊 We would love to see an image and/or short video clip of your Calido Wood Briquettes in action! Your images/video clip would be used on our social media pages. If you let us know your Instagram username, we can tag you in the post! Be sure to follow our Facebook and Instagram page, our username is ‘Calido Logs and Stoves’ on both platforms. If you can help us out, email your image and/or video clip to 'erin@calidologs.com.' Thank you, Erin at Calido Logs and Stoves 😊

Posted 4 years ago

“Good service.”

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Posted 4 years ago

“I ordered the hardwood logs sample pack to see if they worked for us in our multi fuel stove. The service was excellent and everything was as advertised.”

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Posted 4 years ago

“Service from Calido very good as always.”

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Posted 4 years ago

“I can only provide four stars - and they may merit Five...but we have purchased a ton of briquettes and some extra other things to throw on the fire. [Peat-inspired night briquettes and 'Hotties' - do have a look at these.]Still untouched. One pack of briquettes has been used so far and they have a lengthy burn time with a tiny amount of residue generated - remarkable! The firm appear on the ball and the delivery was good”

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Posted 4 years ago

“I haven't used the briquettes yet as not cold enough”

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Posted 4 years ago

“Unfortunately some of my packs of logs were missing? Nothing to do with Calidologs more likely to do with delivery company. But the staff at calido logs sorted out replacements. Great product and service.”

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Posted 4 years ago

“I ordered logs from Calido having found their briquettes to be very good. Unfortunately John Farrell (Calido owner) uses a third party delivery company, Palletline, who don’t have a good reputation. My delivery never turned up on said delivery day, nor did it turn up on the following day as agreed and to top it all communication does not exist. So your left in the dark. On the third attempt it was agreed that the delivery window would be between 2pm and 5pm which is achievable. Again no delivery until 7pm when I had a call to say driver is in my area. I am going out at that time and so reject the order. My customer journey has not been good so far. I contacted Calido to express my concerns, to be fair the problem was outside of their control. John Farrell was apologetic and did arrange for a special delivery through another Palletline depot and at a time that suited me. Job done we got there in the end and reputation restored. I will still buy from Calido as their product is good but it is a reminder that a business does its best to provide a good customer service and an external service provider can potentially damage it. Thanks again.”

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Posted 4 years ago

Dear Russ, Thank you for your honest feedback, its a shame it took so long to get your order right and we are taking measures to ensure a better performance next time. Kind Regards, John Farrell Calido Logs and Stoves

Posted 4 years ago

“Easy to use web site, tracked delivery ( driver phoned me 30 mins before delivery) and well dried wood that burns well. Not as cheap as some but worth it, and you can buy mixed wood crates.”

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Posted 4 years ago

“Customer services were excellent. Delivery, okay. Motorised pallet truck was useless. I know expense is involved but if a fork lift was used alot more people including the elderly and the vulnerable could take advantage of your excellent deals. I knew that the delivery couldn't be right upto the shed whatever the mode of transport, but I was not impressed that the delivery couldn't be brought a hell of alot closer. I am not a fit 64 year old, so shifting a 1000 kilos of briquettes over the amount of gravel I had to while the weather held with a sack truck wasn't an experience that I intend to repeat. Being told by the driver that splitting the load into half pallets, I felt wouldn't have made any difference. A week later and I still have knackered arms and back, but I did it.”

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Posted 4 years ago

“I have ordered both bark and compost from Calido. They were were delivered really quick and the products were great quality.”

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Posted 5 years ago

“Good website easy to use. Fast delivery good product”

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Posted 5 years ago

“Ordered compost mid day Sunday delivered buy 5pm monday evening to the end of my drive, great service”

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Posted 5 years ago

“Calido were very efficient, the glass cleaning pad was delivered promptly.”

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Posted 5 years ago

“Nice logs at a decent price *****”

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Posted 5 years ago

“The logs are excellent as always but I went for larger pallet this time and its just a bit too big for my space. I was hoping it would be taller rather than wider.”

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Posted 5 years ago

“Easy to order, delivered on time exactly where wanted. All good”

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Posted 5 years ago

“I struggled a little with the web site but got there, and enjoying my fuel.”

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Posted 5 years ago

Calido Logs and Stoves is rated 4.9 based on 3,471 reviews