Calido Logs and Stoves Reviews

Name: Calido Logs and Stoves
Address: Unit 3a Bandeath Industrial Estate Throsk, Stirling
Rating: 4.92

4.9 Rating 3,131 Reviews

99 %

of reviewers recommend Calido Logs and Stoves

4.9

Based on 3,131 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Calido Logs and Stoves:

Supplier of premium quality kiln dried firewood, coal, peat, briquettes, Verdos & Stoves based at Bandeath Industrial Estate, Stirling. Delivering locally & nationally.

Visit Website

Phone:

01786 357057

Email:

sales@calidologs.com

Location:

Unit 3a Bandeath Industrial Estate Throsk
Stirling
FK7 7NP

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Calido Logs and Stoves 5 star review on 3rd May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order, delivered on time exactly where wanted. All good”

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Posted 4 years ago

“I struggled a little with the web site but got there, and enjoying my fuel.”

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Posted 4 years ago

“Bought a trial pack to see how good these are compared with seasoned hardwood. Very impressed with the product but I probably need to find a way of halving them for use in my stove. The temperature very quickly rose on the gauge to 450C, too hot for an optimum balance between burn time and heat. Any advice on how to easily split the briquettes would be greatly appreciated.”

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Posted 4 years ago

“I have had this type of briquette before and was hoping these would be similar which they are Service and delivery very good will definitely be buying again”

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Posted 4 years ago

“1. The order process was easy. We ordered 3 packs of hotties which arrived when you said they would. 2. However and no fault of Calido, the delivery driver complained strongly about the weight of the package. He demanded twice to know what was in the package. We declined due to a matter of privacy. 3. The driver stated quite emphatically that if he had known how heavy the package was then '' it wouldn't have left the depot''. It was delivered by a local company from Redruth. The driver carried it from his vehicle to our garage which was a distance of about 20 metres. 4. The method of delivery is between Calido and their delivery partners. Our opinion is that Calido need to ensure that whoever they hire is happy with delivering your products.”

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Posted 4 years ago

Hi, thank you for your order and your review. It is fortuitous that your parcel was one of the last 30kg parcels we shipped as we decided to reduce the maximum packs due to the weight of them. From Wednesday 18th December we reduced sample packs to single or twin packs on our website. Nevertheless, I’m disappointed to read about the attitude displayed by the DHL driver mentioned in your feedback. The weight of the parcel the you received is the maximum allowed by DHL so the driver should have got on with his job and delivered the parcel without complaining to you. I will raise this with DHL immediately as this is not the type of unprofessional attitude we expect from any of the delivery companies we use. Kind Regards, John Farrell Owner Calido Logs and Stoves

Posted 4 years ago

“Delivery on time. Quality of logs good. My only gripe is that min delivery is 24 nets. it’s a real pain trying to fit them into our shed. Appreciate your a small business but I do think Deliveries of less quantities (even if a delivery charge was added) would be good for your business.”

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Posted 4 years ago

“The Verdo type Calido logs are as good as the original Verdo. We had a few packs of Verdo and we've been using them alongside the Calido and could see no difference. Unfortunately for us the only delivery option is an 18 ton lorry and the driver was unwilling to come down our lane. Smaller delivery truck would make Calido top supplier for us.”

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Posted 4 years ago

“This log company is brilliant however the courier they use are not very good I had a palette of briquettes delivered a month ago it was pouring with rain and all the delivery driver had to remove them from lorry was a hand pump palette truck obviously it wouldn’t take the weight so he dumped it at end of my drive after a lot of moaning at me Make sure the drivers have electric palette trucks I had to hand move 100 briquette packets into my garage alone !!! Not Happy”

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Posted 4 years ago

“Very helpful delivery driver & the Briquettes seem to be OK.”

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Posted 4 years ago

“Hotties logs are great and delivered very fast in fact next day. The only issue I have is the vouchers for discount on your next order do not work on the website when ordering ?”

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Posted 4 years ago

Hi John, thank you for your purchase and review. Apologies about the discount code not working, we had to change some settings due to abuse of the discount code online, they should be back working now. If you continue to have an issue with them please email us on sales@calidologs.com or call us during our office hours on 01786 357057 and we'll be happy to assist. Kind Regards, John Farrell Owner Calido Logs and Stoves

Posted 4 years ago

“arrived promptly as agreed. Tend to burn out quickly if the plastic cover is split . Excellent heat output,”

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Posted 4 years ago

“Service was excellent, logs delivered on time. Haven’t used any yet.”

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Posted 4 years ago

“Great service, came on the day we agreed and the driver put the pallet exactly where I wanted it 👌🏻”

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Posted 4 years ago

“not any problems. seems like a decent company. Would use again if price kept reasonable.”

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Posted 4 years ago

“work well easy to use and clean”

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Posted 4 years ago

“Arrived quickly”

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Posted 4 years ago

“Good wood, well packaged, and rolled nicely into garage. Only complaint, they cannot tell you when they will be delivering in the day, and this means you have to stay in all day?? Surely they could indicate a rough time slot, am or pm?”

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Posted 4 years ago

“Very well satisfied with service and delivery. Not burning my stove at present so have given a 4* grading until I start burning the fuel but if it’s the same quality as the last delivery you can expect a 5* repot from me.”

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Posted 4 years ago

“Unfortunately the delivery was one day late however the driver was very helpful when he did arrive. Overall a good experience using this company and this is the second time I have purchased from them.”

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Posted 4 years ago

Hi Stephen, Thank you for coming back and ordering from us again this year. Apologies for the delivery being a day late. I followed this up with Palletline as they hadn't made us aware of this. I believe there was an issue with the lorry which meant it wasn't able to complete it's delivery run on the day in question. Palletline told me they communicated this with you which I hope they did. Unfortunately trucks do have mechanical issues from time to time. We'll be back on target for the next time ;-) Kind Regards, John Farrell Owner Calido Logs and Stoves

Posted 4 years ago

“Ordering was straight forward and Calido made sure I received the deal that was on offer on the web site..The briquettes were delivered on time and were as expected.”

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Posted 4 years ago

Thank you very much for your review of our Calido Wood Briquettes. Once you get to try them I trust you'll find them the same as Verdo Briquettes. Make sure to tell you're neighbours that we have stock!! Kind Regards, John Farrell Calido Logs and Stoves

Posted 4 years ago

Calido Logs and Stoves is rated 4.9 based on 3,131 reviews